Reviews of Mercure Biel 4 stars
Neumarktstrasse 40, 2502 Biel, Switzerland
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewSmall breakfast option
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGreat position between the old city and the lake, both reachable by a nice walk. Nice staff, confy room, and great parking for my motorbike. Highly recommended. The city is very nice too
all good
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe hotel was 15 minutes walk from the train station in a quiet area. The room was a good size and quiet. The beds were comfortable and extra pillows were provided. The selection of food and drink at breakfast was very good. It was fairly close to the shopping area and bars and restaurants.
The shower screen over the bath was only half a metre wide and it was difficult to shower without getting water on the floor. There were no shelves or drawers to put your clothes in.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe position, it’s central and the air conditioning which is not easy to find. The room was spacious and quiet.
Our stay was for 3 nights and unfortunately we had dirty towels once. The place is hold, it needs some renovations, the bath floor was cracking while taking the shower. To be considered a 4 star hotel, needs some improvements. Staff sometimes was nice and sometimes they didn’t even say hello.
Dear Debora, Thank you for sharing your feedback with us. We are pleased to know that you appreciated our central location, the air conditioning, and the spacious and quiet room. We are, however, truly sorry for the inconveniences you experienced during your stay. The issues with the towels, bathroom condition, and service inconsistency are not reflective of the standards we aim to maintain. Please rest assured that your comments have been shared with our housekeeping and maintenance teams, as well as with our front desk staff, so we can improve and provide a better experience in the future. We value your input and hope to have the opportunity to welcome you back, so we can offer you a stay that fully meets your expectations. Warm regards,
Dear Debora, Thank you for sharing your feedback with us. We are pleased to know that you appreciated our central location, the air conditioning, and the spacious and quiet room. We are, however, truly sorry for the inconveniences you exp… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewClean and comfortable
A little outdated
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewModern, quiet and comfortable in the center of Biel
One small negative comment : in the bathroom the shower hose could no longer be fastened meaning no hands free showers
Reviewed: 8 August 2025 · Stayed in May 2025
Verified reviewReviewed: 7 August 2025 · Stayed in May 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewSuper-friendly staff. The hotel is located in a very convenient area, near the city centre and old/historic part of town
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewExcellent customer service, really good breakfast, friendly staff and perfect central location
Parking is challenging to enter and exit, beware if you have a SUV or large car. Internet is low bandwidth, not great of remote working
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewVery nicely located. The room was spotless clean and comfortable.
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewThe hotel was clean, smart and the rooms modern. The location was very good in relation to the centre of town and within walking distance of the train station.
There wasn't anything I didn't like.