Reviews of HYPERION Hotel Basel 4 stars

Dear Omar, Thank you very much for taking the time to review your stay with us in such detail. We are delighted to hear that you appreciated the cleanliness of our hotel and the peaceful atmosphere. I would especially like to pass on your praise to our team. Friendly and courteous service is always our top priority, so we greatly appreciate your recognition. At the same time, we regret that the refrigerator in your room was not working during your stay. We sincerely apologize for any inconvenience. Your feedback will help us investigate this technical issue and avoid similar situations in the future. We hope to welcome you back soon and wish you all the best until then. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

Dear Omar, Thank you very much for taking the time to review your stay with us in such detail. We are delighted to hear that you appreciated the cleanliness of our hotel and the peaceful atmosphere. I would especially like to pass on your… Show more

Dear Patricia, Thank you very much for taking the time to review your stay with us and share your impressions. We are delighted that you enjoyed your stay with us. The comfortable beds and the convenient shower seem to have had a particularly positive impact on your stay. We also greatly appreciate your praise for the cleanliness and our team. Thank you for your feedback regarding the room size. Please feel free to contact us with your next booking – together we will surely find the right solution for your needs. We would be delighted to welcome you back on your next visit to Basel. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

Dear Patricia, Thank you very much for taking the time to review your stay with us and share your impressions. We are delighted that you enjoyed your stay with us. The comfortable beds and the convenient shower seem to have had a particul… Show more

Dear Rion, Thank you very much for taking the time to review your stay in such detail and share your impressions with us. We are delighted to hear that you enjoyed your room, especially the comfort of the bed, the peaceful atmosphere at night, and the friendliness of our team. We will be happy to share your feedback with you. We also greatly appreciate the central location with its quick access to the tram lines and are pleased that you were able to take advantage of this. At the same time, we regret that you found the atmosphere in our hotel a little chilly. We take your feedback seriously, as we always strive to offer our guests a welcoming and pleasant environment. We also thank you for your open comments about the spa area. We are aware that expectations of spa offerings vary; our wellness area currently includes a sauna and relaxation areas. We would be happy to incorporate your suggestions to further improve future experiences. Thank you for your valuable comments and honest feedback. You help us continuously develop and optimize our offerings. Best regards, Your H-Hotels team Sergej Rosenberg - Online Reputation Manager

Dear Rion, Thank you very much for taking the time to review your stay in such detail and share your impressions with us. We are delighted to hear that you enjoyed your room, especially the comfort of the bed, the peaceful atmosphere at n… Show more

Dear Vili, Thank you very much for taking the time to write such a positive review of your stay at our hotel. We are delighted to read that you were completely satisfied with our central location and the service. We especially appreciate your appreciation for the minibar items included in the room rate. Your praise for the amenities, cleanliness, and comfort of your room, as well as for our team, is a valuable endorsement for our entire team. We hope to welcome you back as our guest soon and wish you all the best until then. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

Dear Vili, Thank you very much for taking the time to write such a positive review of your stay at our hotel. We are delighted to read that you were completely satisfied with our central location and the service. We especially appreciate … Show more

Dear Luca, Thank you very much for choosing our hotel for the second time and for taking the time to share your impressions with us. We are delighted that you thoroughly enjoyed your stay and particularly appreciated the amenities, location, cleanliness, and friendliness of our team. Your positive feedback is a wonderful confirmation of our daily work for us and the entire team. Unfortunately, we weren't able to fully meet your expectations with the pillows. We know how important a good night's sleep is and we take your comment seriously so we can tailor our offerings even better to our guests' needs in the future. We hope to welcome you back soon and wish you all the best until then. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

Dear Luca, Thank you very much for choosing our hotel for the second time and for taking the time to share your impressions with us. We are delighted that you thoroughly enjoyed your stay and particularly appreciated the amenities, locati… Show more

Dear Harriet, Thank you very much for taking the time to review your stay with us in such detail. We are delighted that you particularly appreciated our hotel's excellent location, as well as its cleanliness and comfort. We also greatly appreciate your praise for our team. Your feedback on breakfast is important to us, and we regret that the preparation of the egg dishes and bacon did not meet your expectations. We take your comments seriously and will use them to further improve the quality of our breakfast and respond even better to our guests' wishes. We thank you for your candid comments and look forward to welcoming you back on your next visit. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

Dear Harriet, Thank you very much for taking the time to review your stay with us in such detail. We are delighted that you particularly appreciated our hotel's excellent location, as well as its cleanliness and comfort. We also greatly a… Show more

Dear Robert, Thank you for taking the time to review your stay with us in such detail. We are delighted that you were completely satisfied with the amenities in your room, the cleanliness, the comfort, and especially the location of our hotel, as well as the friendliness of our team. Your praise of our staff is particularly appreciated. At the same time, we regret that accessing the Wi-Fi with your foreign phone number proved difficult. However, we are pleased that our reception team was able to provide personal assistance and thus find a solution. We will use your feedback as an opportunity to further optimize our information and procedures for international guests. We hope you had a pleasant stay overall and would be delighted to welcome you back on your next visit. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

Dear Robert, Thank you for taking the time to review your stay with us in such detail. We are delighted that you were completely satisfied with the amenities in your room, the cleanliness, the comfort, and especially the location of our h… Show more

Dear Khatia, Thank you very much for taking the time to write such a positive review of your stay with us. We are delighted to hear that you and your family felt at home and that the comfort of your room and the amenities met your expectations. We are also particularly pleased to hear that you praised our team, the cleanliness, and our central location – this is fantastic feedback that we greatly appreciate. We thank you very much for your recommendation and hope to welcome you and your family back soon. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

Dear Khatia, Thank you very much for taking the time to write such a positive review of your stay with us. We are delighted to hear that you and your family felt at home and that the comfort of your room and the amenities met your expecta… Show more