Comentários de HYPERION Hotel Basel 4 estrelas

Dear Atanasio, Thank you for your review. We are pleased that you enjoyed the building. We appreciate your feedback and are happy to take it into account. If you have any further comments or requests, please do not hesitate to contact us. We hope to welcome you back soon. Sincerely, Your H-Hotels Team Sergej Rosenberg – Online Reputation Manager

Dear Atanasio, Thank you for your review. We are pleased that you enjoyed the building. We appreciate your feedback and are happy to take it into account. If you have any further comments or requests, please do not hesitate to contact us.… Mostrar mais

Dear Maria Alice, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. We really appreciate your comments and take them seriously to improve our service. We are sorry that the room was too small for you and that our staff seemed confused when answering your questions. This is not our standard and we will discuss this internally to avoid such situations in the future. We want to ensure that all guests have a pleasant stay and feel completely comfortable. If you change your mind in the future, we would be very happy to welcome you back. Kind regards, Your team at H-Hotels Sergej Rosenberg – Online Reputation Manager

Dear Maria Alice, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. We really appreciate your comments and take them seriously to improve our service. We are sorry th… Mostrar mais

Dear Jose, Thank you for your honest feedback. We are very sorry that your last stay with us did not meet your expectations. We really appreciate that you brought the shortcomings to our attention, especially with regard to staff professionalism and cleaning. We would like to sincerely apologize for the inconvenience you have experienced and ensure that such incidents do not occur again. We also take your comment regarding the room category very seriously and will clarify this internally to ensure that all bookings are processed correctly and according to the agreed standards. We hope you will give us another chance to show you that we can achieve the high standards you are used to from us again. Best regards, Your team at H-Hotels Sergej Rosenberg – Online Reputation Manager

Dear Jose, Thank you for your honest feedback. We are very sorry that your last stay with us did not meet your expectations. We really appreciate that you brought the shortcomings to our attention, especially with regard to staff professio… Mostrar mais

Dear Maria Alice, Thank you for your feedback. We are pleased that you liked the modern facilities in our hotel. We are sorry that the room size did not meet your expectations. We would like to point out that we can also offer larger rooms at different rates on request. It is always worth checking the different options when booking. We hope to welcome you back soon and offer you an even more pleasant experience. Best regards, Your team at H-Hotels Sergej Rosenberg – Online Reputation Manager

Dear Maria Alice, Thank you for your feedback. We are pleased that you liked the modern facilities in our hotel. We are sorry that the room size did not meet your expectations. We would like to point out that we can also offer larger rooms… Mostrar mais

Dear Mr. Duarte, Thank you for your feedback. We are pleased that you liked the location of our hotel. At the same time, we regret that you were not satisfied with the size of the room, the comfort of the bed and the cleanliness. We have already forwarded your comments internally to improve these points. Cleanliness and comfort are very important to us and we will ensure that such deficiencies do not occur again in the future. We hope you will give us the opportunity to convince you of the improvements during a future stay. We are happy to help you with any further concerns. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

Dear Mr. Duarte, Thank you for your feedback. We are pleased that you liked the location of our hotel. At the same time, we regret that you were not satisfied with the size of the room, the comfort of the bed and the cleanliness. We have … Mostrar mais

Dear Astrid, Thank you for sharing your great experience at our property. We are happy to read that you were absolutely satisfied with our services from our professional friendly staff members. We have forwarded your comment to them and hope to welcome you back soon. Kind Regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

Dear Astrid, Thank you for sharing your great experience at our property. We are happy to read that you were absolutely satisfied with our services from our professional friendly staff members. We have forwarded your comment to them and h… Mostrar mais

Dear Francisco, We very much regret that we obviously did not manage to convince you of our hotel in all areas. Please let us know directly next time if something is wrong - talk to us! We are there for our guests 24 hours a day to promptly fulfill or remedy any requests or deficiencies. We hope that you will give us another opportunity to convince you of our Hyperion Hotel and remain with sunny greetings from Basel. King regards, Your team from H-Hotels Sergej Rosenberg - Online Reputation Manager

Dear Francisco, We very much regret that we obviously did not manage to convince you of our hotel in all areas. Please let us know directly next time if something is wrong - talk to us! We are there for our guests 24 hours a day to prompt… Mostrar mais

Dear Mr. José Alfredo, Thank you for sharing your great experience at our property. We are happy to read that you were absolutely satisfied with our services from our professional friendly staff members. We have forwarded your comment to them and hope to welcome you back soon. Kind Regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

Dear Mr. José Alfredo, Thank you for sharing your great experience at our property. We are happy to read that you were absolutely satisfied with our services from our professional friendly staff members. We have forwarded your comment to t… Mostrar mais