Reviews of Ibis Lugano Paradiso 3 stars
Via Geretta 10a, 6900 Lugano, Switzerland
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Reviewed: 2 September 2025 · Stayed in June 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewVery good location near the lake and funicular. Delicious breakfast and friendly staff.
A fridge in the room would have been very useful.
Dear Louise, Thank you for your positive feedback regarding your recent stay. We are delighted to hear you appreciated the value, location, breakfast, and our staff's hospitality. We appreciate your suggestion about the fridge and will consider it for future improvements. Best regards, Front Office Team
Dear Louise, Thank you for your positive feedback regarding your recent stay. We are delighted to hear you appreciated the value, location, breakfast, and our staff's hospitality. We appreciate your suggestion about the fridge and will con… Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewRelaxed hotel, comfortable room, nice staff. Close to the lake and other activities. Breakfast looked good but we visited the cafe opposite, which was great.
Booked last minute so price was a bit more than I would expect for an Ibis
Dear Richard, Thank you for your kind words about our hotel and staff. We appreciate your feedback regarding the pricing and will take it into consideration as we strive to offer competitive rates. Best regards, Front Office Team
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewPrice, location, room
There was no water in the room, and the trash wasn't thrown out
Dear Iryna, Thank you for your feedback. We're sorry to hear that your experience did not fully meet your expectations. We would like to clarify that complimentary water is always available for our guests through dispensers located in the corridors, as well as at the lobby. We're sorry if this was not communicated clearly during your stay. Regarding the trash not being removed, we apologize for any inconvenience and will make sure to follow up with our housekeeping team to prevent this from happening in the future. We appreciate your comments, as they help us improve, and we hope to have the opportunity to welcome you again under better circumstances. Best regards Ibis Lugano Paradiso
Dear Iryna, Thank you for your feedback. We're sorry to hear that your experience did not fully meet your expectations. We would like to clarify that complimentary water is always available for our guests through dispensers located in the … Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewComfortable enough, quite good breakfast
Pillows are too soft, I couldn't sleep properly. No fridge in room. Pancakes at breakfast would have been a nice touch.
Dear Lorraine, Thank you for your feedback. We appreciate your comments regarding the comfort of your stay and the breakfast options. We understand that amenities like a fridge and pillow firmness are important for a restful experience. Your suggestions will be taken into consideration. Sincerely, Front Office Team
Dear Lorraine, Thank you for your feedback. We appreciate your comments regarding the comfort of your stay and the breakfast options. We understand that amenities like a fridge and pillow firmness are important for a restful experience. Yo… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewGood location, nice staff. Rooms are clean and property is modern.
Rooms are small, bathroom is as small as on a cruise ship.
Dear Arsen, Thank you for your feedback. We appreciate your compliments on our location and staff. We understand that our room size may not meet everyone's expectations. Your comments will be taken into consideration as we continually strive to enhance our guests' experience. Best regards, Front Office Team
Dear Arsen, Thank you for your feedback. We appreciate your compliments on our location and staff. We understand that our room size may not meet everyone's expectations. Your comments will be taken into consideration as we continually stri… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 June 2025 · Stayed in May 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewGood breakfast
Dear Jerzy288, Thank you for your positive feedback! We are delighted to hear that you enjoyed our breakfast and your stay. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Front Office Team
Dear Jerzy288, Thank you for your positive feedback! We are delighted to hear that you enjoyed our breakfast and your stay. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Front Of… Show more
Reviewed: 10 June 2025 · Stayed in May 2025
Verified reviewLocation was good and near by the lake and other takes u about 25 mins by walk to reach the city center Near by a grocery store. Accessible to the bus and it’s few mins to the city center …
I was so disappointed that we have to wait 45 mins to check in .. yes we came a bit earlier but the from desk assistant told us the room is ready however you have to subscribe for Aqua membership or something like this to be eligible for early check in. The parking lot is good and spacious but unfortunately like hotels in the city the rate is very high although we came in early time of the year. You should reconsider the rate. 23 CHF per day is too much Last but not least the bathroom is very very very small. It is like the cruise bathroom. 6.5/10
Dear Ibrahim, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and accessibility to local amenities. However, we sincerely regret the inconvenience you experienced during the check-in process. While we strive to accommodate early arrivals, our early check-in policy offer an Accor membership subscription for eligibility or the guest can pay the fees to have an early check-in. We understand how frustrating this can be and appreciate your understanding. Regarding the parking fees, we acknowledge that the rates can be a concern, and we will consider your comments as we review our pricing structure. Additionally, we appreciate your feedback about the bathroom size and will take it into account for future improvements. We value your insights and hope to welcome you back for a more enjoyable experience in the future. Best regards, Front Office Team
Dear Ibrahim, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and accessibility to local amenities. However, we sincerely regret the inconve… Show more
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewNicely located 2 min from the Lugano waterfront, and overall area is really nice. Hotel offers parking for 23chf per night, room was as described. Breakfast was pretty standard for Europe, everything was fresh and we liked it. Novotel is located next door over the corner and they have really nice terrace with a pool and good cafe, so worth to check if you go to Lugano.
No drinking water in the room
Dear Anastasia, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you appreciated our location and enjoyed the breakfast offerings. Your comments regarding the absence of drinking water in the room have been duly noted, as we aim to provide a comfortable experience for our guests. Best regards, Front Office Team
Dear Anastasia, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you appreciated our location and enjoyed the breakfast offerings. Your comments regarding the absence of drinking water in t… Show more