Reviews of Jägerhof Serviced Apartements
Steinmattstr. 85, 3920 Zermatt, Switzerland
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewClean and relatively quiet. Excellent breakfast and staff at breakfast were particularly pleasant.
I rented a small unit with one twin bed. Although the room and furnishings were nice, the view was terrible. I had a rough concrete retaining wall just a meter or so outside my window (see photo). I could not see any sky whatsoever. When I questioned the receptionist about the view she pointed out that I reserved “an economy room with restricted view”. She was correct, but I think the hotel could have been more up front with the definition. If you anticipate being gone all day, however, this room (C-22) is fine. Also, this is the first time in all my travels that the receptionist informed me that she accepts tips.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewSpacious and clean and modern. Good breakfast and courteous staff.
Thank you very much for your wonderful review! We are delighted to hear that you were so satisfied with the spacious, clean, and modern room, as well as our breakfast and friendly service. Your praise motivates our entire team, and we would be delighted to welcome you back soon! Kind reagrds from Zermatt Your Jägerhof-Team
Thank you very much for your wonderful review! We are delighted to hear that you were so satisfied with the spacious, clean, and modern room, as well as our breakfast and friendly service. Your praise motivates our entire team, and we woul… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe service was perfect. Appertment was large and good for our group. It was clean. Area was great and close to the station. We even had the pickup and dropoff at the station. Thank you!
Dear guests, Thank you for your positive feedback! We are delighted you enjoyed your stay with us, the position and cleanliness of the room and the professionality of the service. Would be happy to welcome you in our hotel again another time. Warmest regards from sunny Zermatt Your Jägehrof Team
Dear guests, Thank you for your positive feedback! We are delighted you enjoyed your stay with us, the position and cleanliness of the room and the professionality of the service. Would be happy to welcome you in our hotel again another… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation, rooms
The quilt is not comfortable, too heavy and too thick to sleep! And it would be necessary to equip a wash machine and dryers
Thank you for taking the time to share your impressions with us. We are delighted that you enjoyed the location and the room. We would also like to thank you for your comments regarding the quilt and the lack of washing facilities—feedback like this is very valuable to us in helping us to further improve our services. We take your suggestions seriously and will be happy to look into how we can further optimize sleeping comfort and amenities. We look forward to welcoming you back for a future stay! Best regards from Zermatt Your Jägerhof-Team
Thank you for taking the time to share your impressions with us. We are delighted that you enjoyed the location and the room. We would also like to thank you for your comments regarding the quilt and the lack of washing facilities—feedback … Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewIts an excellent hotel and they hace good services with unmatched customer service and ethics must visit property
Dear Guest, Thank you so much for your fantastic feedback! We're truly honored by your kind words and thrilled to hear that you found our service and hospitality to be unmatched. Our team takes great pride in delivering an exceptional experience rooted in care and professionalism. It means a lot to us that you consider our hotel a must-visit, and we look forward to welcoming you back for another wonderful stay. Warm regards, Your Jägerhof Team
Dear Guest, Thank you so much for your fantastic feedback! We're truly honored by your kind words and thrilled to hear that you found our service and hospitality to be unmatched. Our team takes great pride in delivering an exceptional … Show more
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe location was excellent and the staff were friendly. The apartment was clean and quiet.
The breakfast was monotonous without any variation, and my apartment was a bit dark with poor lighting – it felt a bit like a cave. I checked in on my birthday and, as a compliment, only received a handshake, which was a bit disappointing.
Dear guest, Thank you very much for your feedback. We’re happy to hear that you appreciated our central location, the cleanliness and quietness of the apartment, as well as the friendliness of our staff. We’re sorry to hear that the breakfast lacked variety and that the lighting in your apartment didn’t meet your expectations. We’ll certainly take your comments into consideration as we continuously work to improve both comfort and guest experience. We also regret that your birthday wasn’t acknowledged in a more special way – that’s certainly not the impression we wish to leave, and we’ll take this as a reminder to pay more attention to such occasions in the future. Thank you again for your review, and we hope to have the opportunity to welcome you back and provide a more enjoyable experience next time. Kind regards from Zermatt Your Jägerhof-Team
Dear guest, Thank you very much for your feedback. We’re happy to hear that you appreciated our central location, the cleanliness and quietness of the apartment, as well as the friendliness of our staff. We’re sorry to hear that the break… Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in June 2025
Verified reviewThe apartment was comfortable and the breakfast delicious. There was every thing we needed to be comfortalbe.
We were hoping the restaurant would be open for dinner, that was a big disappointment to us as at the end of a long day, we would have liked to dine on the premisis.
Dear guest, Thank you very much for your kind feedback! We're glad to hear that you felt comfortable in your apartment and enjoyed returning in the evenings. It's also great to know that breakfast met your expectations and had everything you needed. We’re sorry to hear about your disappointment regarding dinner. Please allow us to clarify: our restaurant is normally open every evening from 6:30 pm to 9:00 pm, and the bar remains open until 11:00 pm. Only during low season is the restaurant closed on certain days. We’re sorry if this wasn’t clear during your stay. We hope to welcome you back again soon – perhaps during high season, so you can enjoy the full range of our services. Warm regards, Your Jägerhof-Team
Dear guest, Thank you very much for your kind feedback! We're glad to hear that you felt comfortable in your apartment and enjoyed returning in the evenings. It's also great to know that breakfast met your expectations and had ever… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewGreat location, good clean simple apartment
Dear guest, Thank you for your kind words! We’re glad you enjoyed the convenient location and found the apartment clean and comfortable. We hope to welcome you again soon! Best regards, Your Jägerhof Team
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewWe stayed in an apartment without a view, but there’s plenty of outdoor seating throughout Zermatt that we didn’t spend much time in our room. When we did, it was a very pleasant stay in the room. Plenty of space and larger than any other hotel during our tour of Switzerland. Looked exactly like the pictures.
Dear Guest Thank you for your lovely feedback! We're so pleased to hear you enjoyed the spacious apartment and that it matched the photos. While this room didn’t offer a view, we’re glad you were able to enjoy all that Zermatt has to offer outdoors. It means a lot to hear our room was the most spacious on your Switzerland tour—we’d love to welcome you back again, perhaps with a view next time! Kind regards from Zermatt Your Jägerhof Team
Dear Guest Thank you for your lovely feedback! We're so pleased to hear you enjoyed the spacious apartment and that it matched the photos. While this room didn’t offer a view, we’re glad you were able to enjoy all that Zermatt has to o… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewA fantastic Matterhorn view in the 1-bedroom apartment. The area is quiet.
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Dear gueswt, Thank you for your kind words! We're so glad you enjoyed the stunning Matterhorn view and the peaceful atmosphere of our 1-bedroom apartment. We hope to welcome you back for another relaxing stay in the future! Your Jägerhof Team
Dear gueswt, Thank you for your kind words! We're so glad you enjoyed the stunning Matterhorn view and the peaceful atmosphere of our 1-bedroom apartment. We hope to welcome you back for another relaxing stay in the future! Your Jägerh… Show more
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewLocation is best as we booked room which is directly facing Mattheron. We can view sunrise in our pyjamas. Highly recommended. Not to mention shuttle service is available.
Nothing
Dear Guest, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the stunning view of the Matterhorn right from your room—and what a perfect way to catch the sunrise in your pajamas! We’re also glad our shuttle service added to the convenience of your stay. Your recommendation means a lot to us, and we look forward to welcoming you back again soon! Warm regards, Your Jägerhof Team
Dear Guest, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the stunning view of the Matterhorn right from your room—and what a perfect way to catch the sunrise in your pajamas! We’re also glad our shu… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewStraight walk 5 min from the river and bus stop; Restaurant and recreation area at the hotel; Friendly staff; Free transfer with luggage to/from the train station; Large fully equipped kitchen; Big main room; Very clean renovated shower room; Nice cosy blanket; Refrigerator is not noisy
A microwave, coffee machine and window blinds would be a perfect addition; No view, but it's to be expected for the price; Very dim ceiling lights, especially annoying in the kitchen; I found the mattress quite hard, and cushion not comfortable (down filling too thin).
Dear Guest, Thank you so much for your kind and detailed feedback! We're delighted to hear that you enjoyed your stay in our studio and appreciated the convenient location, the hotel amenities, and especially the comfort and cleanliness of the room. It's also wonderful to know that the fully equipped kitchen, peaceful atmosphere, and our complimentary transfer service added to your positive experience. Our team is always happy to hear that their friendliness helped make your stay even more enjoyable. We would be thrilled to welcome you back for another active and relaxing stay! Warm regards, Your Jägerhof Team
Dear Guest, Thank you so much for your kind and detailed feedback! We're delighted to hear that you enjoyed your stay in our studio and appreciated the convenient location, the hotel amenities, and especially the comfort and cleanlines… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewThe view of Matterhorn is perfect and the staff is very helpful!
Dear guest, Thank you for your kind review. We are glad you enjoyed the Matterhorn view from your room and the service of our staff. It is important for us to make our guests happy. Would love to welcome you again in our hotel for another beautiful stay! Warm regards from Zermatt Your Jägerhof Team
Dear guest, Thank you for your kind review. We are glad you enjoyed the Matterhorn view from your room and the service of our staff. It is important for us to make our guests happy. Would love to welcome you again in our hotel for anoth… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 May 2025 · Stayed in May 2025
Verified reviewImmaculate, well furnished, apartment with a view of the Matterhorn
Nothing
Dear guest, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and that the apartment, with its stunning view of the Matterhorn, met your expectations. It’s always a pleasure to know our guests had a memorable experience. We hope to welcome you back for another amazing stay soon! Your Jägerhof Team
Dear guest, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and that the apartment, with its stunning view of the Matterhorn, met your expectations. It’s always a pleasure to know our guest… Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewThe view The space The fact that it is so clean
Location was a bit off centered The kitchen was missing a few things useful when you cook
Dear Guest, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the view, the spaciousness, and the cleanliness – three things we take great pride in. It’s wonderful to know you had a great stay! We’d love to welcome you back anytime! Warm regards, Your Jägehof Team
Dear Guest, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the view, the spaciousness, and the cleanliness – three things we take great pride in. It’s wonderful to know you had a great stay! We’d love to we… Show more
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewReviewed: 15 April 2025 · Stayed in April 2025
Verified reviewOur apartman was big and clean, staff was very friendly, nice breakfast with various choices. We could leave our luggage locked in the hotel before check-in and after check out and that was very helpful and pleasant! Hotel arranged our transport to and from the hotel to the train station for free, that is also very nice.
I would prefer lighter duvet, it is quite hot in the rooms (in winter), without possibility to change the temperature, it was not comfortable to sleep under such heavy and warm duvet.
Dear Guest, Thank you so much for your kind and detailed review! We’re really happy to hear that you enjoyed your spacious and clean apartment, our friendly team, and the breakfast selection — we always try to make sure there’s something for everyone to start the day right. We’re also glad to know that our luggage service and complimentary transfers to and from the train station added comfort and convenience to your stay. It's great to hear that made your trip a bit easier! Regarding the duvet and room temperature — thank you for pointing that out. We understand that everyone has different preferences, and we’re sorry to hear it affected your comfort. We'll definitely look into having lighter bedding options available and will also revisit the temperature settings in the rooms during winter to improve guest comfort. We truly appreciate your feedback and hope to welcome you back again soon! Warm regards, Your Jägerhof Team
Dear Guest, Thank you so much for your kind and detailed review! We’re really happy to hear that you enjoyed your spacious and clean apartment, our friendly team, and the breakfast selection — we always try to make sure there’s something f… Show more
Reviewed: 13 March 2025 · Stayed in March 2025
Verified review