Excellent hotel in fantastic location. The family suite was impeccable.

Stayed in August 2025

Nothing!

We had an amazing stay at this hotel in Zermatt. The staff were absolutely lovely — so friendly, welcoming, and nothing was ever too much trouble. Breakfast was great, with plenty of choice, and the whole atmosphere felt warm and accommodating. They even provided us with a shuttle to the train station, which was a thoughtful touch and made things so convenient. The room itself was spotless and beautifully maintained, with a comfortable bed that made for a great night’s sleep. The balcony was outstanding — the perfect spot to enjoy the views and really added to the experience. After checking out, our bags were stored safely in a dedicated room while we went out to explore, which gave us real peace of mind. Everything about our stay felt easy, comfortable, and genuinely cared for. I would highly recommend this hotel to anyone visiting Zermatt and would happily return.

Stayed in August 2025

The room can be slightly noisy at night (perhaps from the restaurant downstairs). The carpets could do a refurbishing - was slightly dirty, we noticed some hair left from the previous occupants, and was wet in some areas.

Breakfast spread was great and dining hall had amazing ambiance. We also had a 3 course dinner at the restaurant which we really enjoyed and was of great value. We also really appreciated the free transport to and from the train station which was fuss free and easy to arrange. The driver was also really lovely and introduced us to the landmarks in the town on the drive to the hotel. We also had a great view of the Matterhorn from our room balcony!

Stayed in August 2025

It was further out of the centre of town than I thought, on the map it looked closer, but the hotel shuttle from/to the centre at check-in and check-out was helpful.

Comfortable hotel, good breakfast. Has cheaper single room option.

Stayed in August 2025

Nothing

Location and free pickup from the train station. Friendly driver from Portugal. Good complimentary breakfast

Stayed in August 2025

Wonderful breakfast, quiet location. Shuttle available to/from train station. Kind and courteous staff.

Stayed in August 2025

Loved the hospitality as well as the rooms. The rooms were spacious and the Matterhorn view from the family room was really beautiful.

Stayed in August 2025

None.

The family suite has 3 bedrooms and has spacious common areas, including a comfortable living room and dining area. There’s also a kitchen stocked with cookware and utensils, so we were able to cook during our stay. The balcony has a lovely view of the garden, the town, the chalets, and the Matterhorn (if it's not feeling shy). Very relaxing. The alpine suites can feel a bit tight if you have two or more pieces of luggage, but it’s still manageable. They also have great views of the town and the Matterhorn! The rooms are clean, and the staff are super friendly, accommodating, and responsive. The breakfast was average. The hotel is about <10-minute walk from the town center and train stations, and you'll pass by stores and restaurants along the way. If you’re traveling with lots of luggage, definitely make use of the free shuttle. It makes things a lot easier!

Stayed in July 2025

I like to set up of the room, which was a family suite. We had our grandsons with us and the way we set up was most appropriate.

Stayed in August 2025

It would have been nice to have a little fridge

Matterhorn view, space, very comfortable mattress and bedding, very helpful staff

Stayed in August 2025

Room has old carpet

Kind staff good location

Stayed in August 2025

I am so pleased I chose this hotel out of the many available in Zermatt. The staff were exceptionally helpful, the room was enormous and very well equipped, and we had an amazing view of the Matterhorn from our balcony! The massive bath was wonderful! I would definitely stay here again.

Stayed in July 2025

The only thing I would recommend is to have a coffee machine inside the room, other than that, everything else was great.

The pickup and dropoff service from the Zermatt train station to the hotel was so helpful. The view of the mountains from our hotel room balcony was excellent and scenic. The room was modern, clean, and the bathroom was well-sized. The breakfast was good and had a lot of options.

Stayed in July 2025

The bathroom was odd cuz glass door, no toilet paper holder, and low water shower pressure.

The cleanliness and quiet location.

Stayed in July 2025

10-15 minute walk from the center of town, many other hotels are closer, room was very small, no one at front desk after about 930pm/10

Free van that will take you to the hotel from the train station and back, huge tasty breakfast buffet that is included

Stayed in July 2025

None. If I really have to say, it's probably that the clouds were very thick during the days we stayed, so we didn't see the sunrise over Matterhorn. Maybe we'll visit again someday.

Everything is amazing in Hotel Jägerhof. We all love and miss here. We enjoyed spacious family rooms on the top floor where we could see Matterhorn every day and night. From the time when we arrived at Zermatt, we were well served by taking E-taxis, introducing the neighborhood, and enjoying great views from the great balcony. The breakfast here is good as well that we had enough energy to walk every day.

Stayed in July 2025

Lacks a mini fridge in the room

Great spacious room, fast wifi, excellent breakfast. Bathroom fully equipped with shower snd bathtub

Stayed in July 2025

Everything

Stayed in July 2025

Nothing

Excellent buffet Beautiful and large room and balcony.

Stayed in June 2025

Nothing!

Fantastic staff, room, value for money & location. Breakfast also amazing. Loved, loved, loved!

Stayed in July 2025

Nothing

Everything! The breakfast and dinner were so good. The room was spacious, amazing view. And the staff was so great. Will definitely book here every time

Stayed in July 2025

No complaints

Beautiful

Stayed in July 2025

Nothing

Clean and rooms were quiet

Stayed in July 2025

Bathroom needs a wall hook on which to hang clothes when showering. Also, for security, eye view finder on door to hallway is needed.

Beautiful bathroom and bite off THE mountain. Great breakfast options. I appreciate the alternate milk options.

Stayed in July 2025