Reviews of Hotel Jungfrau
Fiescheralp 12, 3984 Fiesch, Switzerland
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewIncredible location! A very short walk from the gondola. Wonderful breakfast!
There was no drying room or laundry.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe hotel is renovated, so everything feels fresh and clean. It’s in a great location, just a short walk from the gondola station. Our room had a comfortable bed and a balcony with a beautiful view, which was a big plus. Breakfast was a wonderful surprise — lots of local products and homemade treats like pistachio cream, waffles, and blackberry cake. The staff (the lady) was kind and welcoming, which made the stay even nicer. I also really appreciated the option to store luggage safely in the lockers, which was very convenient. Overall, I think this hotel offers the best quality-to-price ratio in Fiesch. Highly recommended!
A kettle in the room would have been nice, and the pillows were a bit too soft for my preference.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe name of the hotel "Hotel Jungfrau".
We stayed at the Jungfrau Hotel in Fiesch and had a very upsetting experience. I needed hot water for medicine, but the staff reacted with an angry face and told us there was no kettle. Only after insisting, they unwillingly gave us just 500ml of hot water — and every time we asked again, they showed visible annoyance, rude behavior, and even questioned us about why we needed it. This treatment made us feel extremely uncomfortable as guests. At checkout, we were suddenly told to pay CHF 5 for each portion of hot water. But if they were really selling us hot water, why did they never mention the price before? And if they were selling water as a product, why did they question us so rudely about the reason for needing it? The behavior was contradictory and humiliating. I have to ask: is it even legal to charge guests for hot water without informing them in advance? Hot water for medicine should not be a basic courtesy? Is it a reason to embarrass guests?
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewIf something unexpected happen to you on your trip to the Jungfrau Hotel (Like a rain bomb) and you have to stop the car and you cant reach the hotel, be sure that: you'll pay the staying anyway but the worst thing will be that the Junfrau hotel will not answer to multiple telephone call and e-mail from you and even Booking.com. they will apply the night fee and they will not replay to your phone call or mail even after.
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe place is amazing with view of alps and Matterhorn. Staff was very kind and helpful. They even warmed sauna for us when we came from hike the day we had already checked out.
Menu could have had more choises, although every dish we tried were delicious!
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewAmazing
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewWe had a fantastic stay at this hotel! The owners were incredibly helpful and went out of their way to make our experience even better. From providing us with slippers when we didn’t have proper shoes as we were skiing to giving us valuable information about our planned route, their attention to detail was truly appreciated. The restaurant food was absolutely delicious, adding to the overall wonderful experience. We highly recommend this place and would definitely stay here again!
Reviewed: 9 March 2025 · Stayed in March 2025
Verified reviewLocation. View from the room was amazing. Room was comfortable. Bathroom was compact but new and functional. Breakfast was very good.
Reviewed: 17 February 2025 · Stayed in January 2025
Verified reviewExcellent breakfast, perfect location next to ski slopes. True ski-in and out. The bathroom was renovated.
The mattresses are old and very soft. The pillows are small and feel like should be replaced.
Reviewed: 9 October 2024 · Stayed in October 2024
Verified reviewReviewed: 1 October 2024 · Stayed in September 2024
Verified reviewExtremely clean, comfortable and warm. The food in the restaurant is really great. The host was really friendly. Breakfast was so wonderful and really hearty.
Reviewed: 1 October 2024 · Stayed in September 2024
Verified reviewSuper homely and cosy feel. The food was delicious, all locally sourced and homemade. The hosts were very friendly and looked after us very well. We had a gorgeous mountain view from our room. Would highly recommend.
Reviewed: 19 September 2024 · Stayed in September 2024
Verified reviewNice and quiet place. Room with mountain view. Friendly stuff.
Reviewed: 2 September 2024 · Stayed in September 2024
Verified reviewLocation, cleanliness, breakfast
Leaking shower
Reviewed: 31 August 2024 · Stayed in August 2024
Verified reviewThe location and the view is superb. The staff is really helpful. The room is small but clean. The price-value ratio is perfect.
N/A
Reviewed: 16 August 2024 · Stayed in August 2024
Verified reviewReviewed: 31 July 2024 · Stayed in July 2024
Verified reviewMagnificent and very helpful staff. Breakfast was very tasty. The location was awesome - great starting point for hiking trips.
The breakfasts choice was rather standard, I would argue that some more variety of vegetables would be nice.