Reviews of Jungfrau Hotel 3 stars
Schulgässli 51, 3812 Wilderswil, Switzerland
Loading
Guests also reviewed these properties:
Dresden, Germany
Pörtschach am Wörthersee, Austria
Lido delle Nazioni, Italy
Mandurama, Australia
Creston, Canada
Gobabis, Namibia
Kare, Denmark
Piran, Slovenia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGreat location and amazing community and staff.
Everything was great.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGreat place to stay in wilderswill. Very near to station. Staff were all lovely and very helpful. Breakfast good. Booked the basic room which was on the small side but had everything we needed for 2 nights and good value for Switzerland. Free parking was also a bonus.
All good
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewNice view, good breakfast.
No aircon, thin walls.
Dear guest Thanks for your review. We are happy to hear you enjoyed our breakfast and the nice views. It is not mention on booking.com that we have a A/C. We have a fan in every room. Kind regards from Wilderswil JUNGFRAU HOTEL
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewStaff very friendly and helpful, a beautiful and practical setting with a view on the Jungfrau, close to both valleys giving access to the Jungfraujoch and hiking as well as close to Interlaken!
Dear Fredericka Many thanks for your review. We are happy to hear yo had a good stay with us! Warm regards JUNGFRAU HOTEL
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in June 2025
Verified reviewThe staffs are nice and so helpful and the hotel location is perfect! However, the room is super small! Barely fitting my luggage.
Dear Hiba Many thanks for your review. We are happy to hear you enjoyed the good location and the nice views. Kind regards JUNGFRAU HOTEL
Reviewed: 20 July 2025 · Stayed in June 2025
Verified reviewHotel is close to station, maintained well, and was a comfortable stay.
Had a very bad experience at the restaurant during breakfast on the last day(23 rd June) We had opted for breakfast to be included along with the room. As I have gluten allergy, they gave me 4 gluten free buns for breakfast. Being a vegetarian and having gluten allergy, I had very few options for breakfast. But I was fine with that. On the last day June 23rd, we were in a hurry to leave and as I was unwell, I could eat only 2 buns and decided to pack the other 2 n take it to go. I requested the restaurant lady who gave me the buns if she could give me a paper bag to pack a couple of gluten free buns. But instead of being helpful, she exploded with ' you are not allowed to take any food out of this breakfast place. You have to eat here and go.' , I was shocked at the confrontation and this was said loudly in front of all the other guests. I tried explaining that I am only taking the gluten free buns that they have made specially for me as I am unwell n cannot finish it...but she repeated the same in front of everyone. It was as if I was stealing food that I had paid for!!! Was humiliating and unfair. They should educate the staff to be more kind and understanding to those with allergies. Other hotels we stayed in were considerate and understanding of food allergies and would request me to pack the remaining buns or bread that they have prepared specially for me. Will surely visit Wilderswil again but now weary to stay in this hotel :(
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewStaff were friendly. Plenty of TV channels incl English. Amazing view of Jungfrau mountain.
Breakfast the same every day, scrambled eggs and bacon plus continental breakfast.
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewLocation, view, staff.
Air con might have been better than just a fan
Dear Jill Thanks for your review. We are glad to hear you enjoyed the nice location and the beautiful view from the hotel rooms. We are also delighted to hear you were happy with our service. Kind regards JUNGFRAU HOTEL
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewA very clean, comfortable and reasonable hotel, close to the railway station and town. Rooms are roomy, with good standard of decoration and efficient bathroom attached. Elevator was welcome. Outstanding breakfast buffet.
Probably not necessary in normal weather, the absence of air conditioning was felt when temperatures hit 34 degrees during an exceptional heatwave.
Dear Stephen Many thanks for your great review. We are very happy to hear you had a good stay with us! Warm regards JUNGFRAU HOTEL
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewLocation great 5min walk to station ,all flat.fantastic views,local supermarkets opp station. Friendly staff, breakfast room has mountain view a as well of choice to eat on outside terrrace.room facilities great .fan in room for hot weather.
Dear Carole Thanks for your great review. Nice to hear you had a good stay with us! Warm regards JUNGFRAU HOTEL
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewBeautiful views. Great location to walk to train station and surrounding town. Super quiet hotel! Large rooms. Very clean. Included parking!
Dear Julie. Thanks for your great review. We are happy to hear you had a good stay with us. Warm regards JUNGFRAU HOTEL