Reviews of Kränzlin Hotel
Augustinergasse 1, 9000 St. Gallen, Switzerland

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Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewThe shower got really hot and was lovely the bed was comfortable
There was no quilt we had to use a little sheet and no staff on site after we had noticed to get one but on leaving saw the other rooms had them was no desk as advertised or draws to put your clothes the tv didn't even work very basic just a bed and shower but comfortable
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewThe location is great.
The facilities are not as good as I thought.
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 March 2025 · Stayed in March 2025
Verified reviewThe position was ok, walking distance from central station. The room was clean when I arrived. I also appreciated that the owner upgraded me to a room with shower, for free.
Value for money is ridiculous, even considering that it´s Switzerland. 170€ for a room with no desk, no bathroom, and a shower that was working half of how it should, is simply a nonsense. Also the shared bathrooms were not at all in a good state. No soap. It felt like extreme cost saving, for no reason when you charge those prices.
Reviewed: 10 May 2024 · Stayed in May 2024
Verified reviewjust a budget hotel offers nothing
not much
Reviewed: 3 December 2023 · Stayed in December 2023
Verified reviewNothing
Nonthing
Reviewed: 19 November 2023 · Stayed in November 2023
Verified reviewLocation can’t be beat. Price was good.
Bed was broken on one side, the lighting in the room was way too dark (one bulb), the ceiling was super low.
Reviewed: 13 November 2023 · Stayed in November 2023
Verified reviewSimple and clean
n/a
Reviewed: 4 November 2023 · Stayed in November 2023
Verified reviewIt was in the center.
It is what you'd call in German "Absteige". Basically just a squicky bed with access to a shower and toilet. Very bare bones. You hear everything from the street and you can slightly smell the hookah bar from below. I had two nights booked but went to another hotel after the first night. If it was maybe 20 chf per night, it would be worth it. Nothing more.
Reviewed: 4 October 2023 · Stayed in September 2023
Verified reviewReviewed: 30 September 2023 · Stayed in September 2023
Verified reviewStaff were helpful once you found them. Place was clean
The rooms were located above a bar and all night restaurant and pretty noisy, there was also a lot of noise from the traffic and train from the street.
Reviewed: 6 September 2023 · Stayed in July 2023
Verified reviewReviewed: 26 August 2023 · Stayed in August 2023
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 5 August 2023 · Stayed in August 2023
Verified reviewRom was nice originally designed
The bed was broken and TV remote wasnt there and under the broken bed wasnt cleand long time
Reviewed: 14 July 2023 · Stayed in July 2023
Verified reviewReviewed: 26 June 2023 · Stayed in June 2023
Verified reviewVery kind staff, invited me for a drink! Huge room! Comfortable bed!
Unfortunately dirty, shared bathroom and shower, a bit load.
Reviewed: 11 June 2023 · Stayed in June 2023
Verified reviewlocated in the center of the town, very good location, and the owner is super nice, provided many suggestions, and also the facilities.
Reviewed: 26 May 2023 · Stayed in May 2023
Verified reviewit was comfortable and good place.
the owner is not responsible, our electric was cut off at night, and there was nobody to fix it. and he did D not bother himself to apologize for our trouble.
Danke
Reviewed: 1 May 2023 · Stayed in April 2023
Verified reviewReviewed: 20 April 2023 · Stayed in March 2023
Verified reviewReviewed: 11 April 2023 · Stayed in April 2023
Verified reviewGreat location near main square and close to public transportation. Renewed room with private bathroom. Comfortable bed. Private side entrance, opened 24h/24h
Shared area are old and under renewal
Reviewed: 26 March 2023 · Stayed in March 2023
Verified reviewPersonal
Too much noise. Not possible to sleep or to rest at all. No parking place. Rooms very old.
Reviewed: 31 December 2022 · Stayed in December 2022
Verified review