Reviews of Hébergement l'Escale - Le Châble - Verbier

Hello, Thank you very much for your feedback! We are delighted that L’Escale was a great starting point for your group holiday. Our whole team is happy to have contributed to this pleasant moment and we look forward to welcoming you again on a future stay. Best regards, The L’Escale Team

Hello, Thank you very much for your feedback! We are delighted that L’Escale was a great starting point for your group holiday. Our whole team is happy to have contributed to this pleasant moment and we look forward to welcoming you again … Show more

Hello, Thank you very much for your positive feedback! We are delighted that you enjoyed the location, the quietness of the room, as well as our breakfast. The whole team is especially pleased to know that their care and assistance helped make your stay enjoyable. We look forward to welcoming you again very soon! Best regards, The L’Escale Team

Hello, Thank you very much for your positive feedback! We are delighted that you enjoyed the location, the quietness of the room, as well as our breakfast. The whole team is especially pleased to know that their care and assistance helped … Show more

Hello, Thank you for taking the time to share your experience. We are pleased to hear that you enjoyed our location, the cleanliness of the bathrooms, and the helpfulness of our team. We are sorry to learn that the room fragrance was not to your liking and that it caused you discomfort. We will certainly take this into consideration to ensure greater comfort for our guests. Indeed, we do not hold an official classification and consider ourselves more as a guesthouse/hostel-style accommodation, offering private rooms with shared bathrooms. We hope to welcome you again under better conditions. With kind regards, The L’escale Team

Hello, Thank you for taking the time to share your experience. We are pleased to hear that you enjoyed our location, the cleanliness of the bathrooms, and the helpfulness of our team. We are sorry to learn that the room fragrance was not t… Show more

Hello, Thank you for your feedback. We would like to clarify a few important points: your reservation was made for one person, yet you arrived as a party of two. In this context, it is entirely normal that additional items such as an extra pillow or towel were not prepared in advance. Upon your arrival, our team simply asked you to wait at the bar with a drink while we finished assisting other guests who had arrived before you. Furthermore, although you did not mention it, no extra charge was applied for the second person — which we consider a significant goodwill gesture on our part. It is true that our staff handles both the front desk and the restaurant service, which is why we clearly indicate check-in hours to better organize our welcome. That said, we firmly deny any claims of rudeness or shouting. On the contrary, our colleague spent a considerable amount of time with you and responded to your many requests, which we feel is important to highlight. Lastly, please note that our hotel does not have any official star rating, nor do we claim to offer luxury services. Our prices reflect the simplicity of our establishment and are very competitive for the region. We remain at your disposal should you wish to discuss further, but we felt it was necessary to correct this version of events. Kind regards,

Hello, Thank you for your feedback. We would like to clarify a few important points: your reservation was made for one person, yet you arrived as a party of two. In this context, it is entirely normal that additional items such as an extr… Show more

Good morning, Thank you very much for your warm comment! We are delighted to hear that you enjoyed the location of the hotel, close to the ski slopes and the train station - it is indeed a valuable asset to fully enjoy the region without constraints. We are also very happy that you enjoyed our breakfast. We attach great importance to the quality and freshness of the products offered, so knowing that you have enjoyed our pastries, cheeses and coffee is a great reward for our team. We look forward to welcoming you again during a next stay in the mountains! Sincerely,

Good morning, Thank you very much for your warm comment! We are delighted to hear that you enjoyed the location of the hotel, close to the ski slopes and the train station - it is indeed a valuable asset to fully enjoy the region without c… Show more

Dear Noor, We are sorry that your stay did not live up to your expectations. We do our best to offer a quality service corresponding to the category of our establishment. We always encourage our customers to check the details of their reservation so that their accommodation matches their needs and expectations. Although we are not a 5-star hotel, we make every effort to provide a comfortable stay and a warm welcome. Regarding breakfast, our cameras confirm that it was served at the usual time, taking into account the fact that it was a Sunday. In addition, our employee has done her best to assist you, especially with your luggage to your room, in order to offer you the best possible service. If you were really not satisfied, we would have appreciated if you had informed us on site. We would have done our best to find a suitable solution, or even help you look for another accommodation if necessary. We understand that not everything can always be suitable for everyone, but we believe it is important to remain honest in your comments. Our team works with dedication to satisfy our visitors, and we regret that your perception was different. Sincerely,

Dear Noor, We are sorry that your stay did not live up to your expectations. We do our best to offer a quality service corresponding to the category of our establishment. We always encourage our customers to check the details of their res… Show more