Reviews of Resort La Ginabelle 4 stars
Vispastrasse 52, 3920 Zermatt, Switzerland
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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewLoved the pools and spa area. Breakfast was great.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe hotel has a great location, convenient for any gondola ride, very close to the main street and the train station. The spa was one of the best I’ve visited. The hotel was very clean and well maintained. The breakfast was extremely rich and delicious, I highly recommend it.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe service and facilities is very excellent 😀
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewExcepcional service and friendly staff
Reviewed: 19 August 2025 · Stayed in May 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewRoom The room was very spacious, spotless, and beautifully decorated. I especially loved the stylish shower room. At night, they brought complimentary chocolates, which was a delightful touch. I highly recommend booking a room with a Matterhorn view. Facilities The hotel has a sauna, a heated pool, and showers. This was honestly the best hotel I have ever stayed at. There was even live piano music by the pool, which made the atmosphere so special. Water and snacks were complimentary and available anytime. After swimming, I enjoyed lying on a sunbed, soaking up the warm sunshine—it was pure bliss. Each room comes with a soft bathrobe, perfect for going to the pool or sauna in comfort. Restaurant Both breakfast and dinner were absolutely delicious. Overall, the service and facilities were outstanding. Next time I come to Zermatt, I will definitely stay here again. I see no reason to look for another hotel.
Nothing. Perfect.
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewExcelente hotel 100% recomendable
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewNice place great location, really attentive staff that goes above and beyond to assist you
pool and sauna closes way too early, would love to have more time to recover after hiking all day. need some better ventilation in the rooms.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewGreat spa area and general care of the staff for the guests
Everything was great
Dear Razvan Thank you so much for your kind words! We’re delighted that you enjoyed our spa area and felt well cared for by our team. Your satisfaction means a lot to us, and we look forward to welcoming you back for another great stay. Resort La Ginabelle | Matthias Abgottspon
Dear Razvan Thank you so much for your kind words! We’re delighted that you enjoyed our spa area and felt well cared for by our team. Your satisfaction means a lot to us, and we look forward to welcoming you back for another great stay. R… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReception, Barman and Pianist
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewExcellent Service, food, Spa etc.
Dear Mikko Thank you very much for your great review! We are very happy to hear that you enjoyed the excellent service, food and Spa. We look forward to welcoming you again! Resort La Ginabelle | Matthias Abgottspon
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewAmazing stuff
I didn't understand why there was no soap dispenser in the bath itself and the shop on the shower was not enough (this room had both shower and bath).
Dear Erez, thank you for your great review. We're sorry to hear about the inconvenience with the soap dispensers in your room. We appreciate you bringing this to our attention. We'll certainly look into the setup of our bathrooms to ensure that both the bath and shower areas are adequately stocked with amenities for our guests' comfort. Your comments help us improve, and we hope to welcome you back for an even better experience next time! Resort La Ginabelle | Matthias Abgottspon
Dear Erez, thank you for your great review. We're sorry to hear about the inconvenience with the soap dispensers in your room. We appreciate you bringing this to our attention. We'll certainly look into the setup of our bathrooms … Show more
Reviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewGreat location near the railway station, about 10 minutes walk. I like the breakfast and wished that I could have more time to sample the great variety of the food. The staff are well trained and possesed excellent service attitudes and the receptionist even offered to fetch me to the railway station upon check-out so as to catch my morning's Glacier Express trip. Well done to the hotel's management and staff!
Dear Eric Thank you so much for your wonderful review! We're thrilled to hear you appreciated our great location near the railway station and enjoyed the breakfast, even if you wished for more time to sample the variety. We'll be sure to pass your kind words on to the entire team. We hope to welcome you back again soon for another enjoyable stay! Resort La Ginabelle | Matthias Abgottspon
Dear Eric Thank you so much for your wonderful review! We're thrilled to hear you appreciated our great location near the railway station and enjoyed the breakfast, even if you wished for more time to sample the variety. We'll be … Show more
Reviewed: 22 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewbreakfast was great; all you could want wellness, pool and fitness were also up to expectation
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewComfortable and spacious. Staff were v helpful. Excellent breakfast.
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewBreakfast was great, especially the egg station and pastries. Location in a quieter area but close walking distance to the gondola stations.
Wish the spa hours were longer! Also I didn't manage to get a dinner reservation at the resort restaurants.
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewThe rooms are nice and clean, room service cleaning is great, the reception staff and breakfast staff are very welcoming and nice .. the bar tender has amazing virgin pinacolada that my husband loved , and the pools are just wonderful. Location is great , just 6 minutes walking from train station
Nothing to not like , they even had someone send us to the train station in a shuttle
Thank you so much for your lovely review! We're thrilled to hear that you enjoyed every aspect of your stay – from the cleanliness of the rooms and the friendliness of our reception and breakfast staff, to the relaxing pools and convenient location. A special thank you for mentioning our bartender’s virgin piña colada – we’re so glad your husband loved it! It’s also great to know the shuttle to the train station made your departure a bit easier. We truly appreciate your kind words and hope to welcome you back again very soon! Resort La Ginabelle | Matthias Abgottspon
Thank you so much for your lovely review! We're thrilled to hear that you enjoyed every aspect of your stay – from the cleanliness of the rooms and the friendliness of our reception and breakfast staff, to the relaxing pools and conveni… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewThe hotel was labeled as having air con..but it didn't have any Aircon..did not sleep
The hotel was labeled as having air con..but it didn't have any Aircon..did not sleep
Dear Neil Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations due to the lack of air conditioning in your room. Please note that not all of our rooms are equipped with air conditioning, and this is clearly indicated in the room description at the time of booking. The room you selected did not include this feature. We understand how important comfort is during your stay, especially in warmer weather, and we regret any inconvenience this caused. Should you choose to stay with us again, our team would be happy to help you select a room that better suits your preferences. Best regards, Resort La Ginabelle | Matthias Abgottspon
Dear Neil Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations due to the lack of air conditioning in your room. Please note that not all of our rooms are equipped with air conditioning, and this … Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified review