Reviews of La Perle Apartments
Untere Mattenstrasse, 3920 Zermatt, Switzerland
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation is great. Very close to the mountain. Rooms were heated enough for us not to feel too cold or too hot All the bed, quilt, bathroom, kitchen were clean Kitchen had more utensils than what we expected to have Huge TV Two separate rooms with good sized beds for the family of four Sliding door option for privacy
We had to go to their other office to check in. It would have been great if it is done in the La Perle apartment itself.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewCentrally located
Needs modernisation.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewSpacious apartment that has everything you need. Check in was easy at the hotel and staff were friendly and helpful. Great you can store your luggage there after check out.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewOverall it was good
They should not charge city tax for my 9 years old child. Other hotel didn't charge. It is too expensive according to per night.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewWe came to Zermatt, 3 friends and a dog, and stayed in a studio at La Perla apartments. It was a great room, very big, with a very large bathroom. In a really nice location. We loved this place!
That the spa was not included, it costs 20 CHF.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe apartment was very spacious, clean and comfortable, and the self-catering kitchen facilities were a great benefit. The apartments are also located in a quieter part of Zermatt which really suited us.
There was not anything we did not like. We understand Zermatt is an expensive town to stay in and these apartments are good value in comparison to others.
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewIt was excellent.the apartment was very neat,clean and big. They have a luggage locker at their partner hotel called alpine resort and spa.the rooms were well equipped with kitchen, drawing room,two balconies with beautiful views, bedroom and a big bathroom with bath tub.the location is superb.
Dear Ayan, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the spacious, clean, and well-equipped apartment, as well as the beautiful views from the balconies. It's great to know the location and our luggage storage service at the Alpen Resort & Spa added to your overall experience. We truly appreciate your kind words and hope to have the pleasure of welcoming you back soon! Kind regards Catia
Dear Ayan, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the spacious, clean, and well-equipped apartment, as well as the beautiful views from the balconies. It's great to know the location and… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewConvenient and staff helpful
Charged extra for 4th bed. Unexpected. Also no standing shower for mom with knee issues
Dear Venkatachalan, Thank you for your feedback. We’re glad to hear you found the location convenient and our staff helpful. We apologize if the extra charge for the fourth bed was unexpected and understand your concerns about the shower accessibility for your mom. We appreciate you bringing these matters to our attention, as it helps us improve our services and better assist guests with specific needs. We hope to have the opportunity to welcome you again and provide an even better experience. Kind regards Catia Pires
Dear Venkatachalan, Thank you for your feedback. We’re glad to hear you found the location convenient and our staff helpful. We apologize if the extra charge for the fourth bed was unexpected and understand your concerns about the shower ac… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReally spacious apartment provided. Great kitchen facilities - fully furnished. Comfortable beds. Was able to store luggage at partner hotel.
Dear Thank you for your wonderful feedback! We’re delighted to hear you enjoyed the spacious apartment, well-equipped kitchen, and comfortable beds. It’s also great to know that the luggage storage at our partner hotel was convenient for you. We hope to welcome you back again soon! Kind regards Catia Pires
Dear Thank you for your wonderful feedback! We’re delighted to hear you enjoyed the spacious apartment, well-equipped kitchen, and comfortable beds. It’s also great to know that the luggage storage at our partner hotel was convenient for yo… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLocation Roomy Good kitchen supply
1. Charging ports are not sufficient and are hard to reach (under the night stand and have to kneel on the floor to reach 2. Have to check in and get keys from another location that are staffed
Dear Hong, Thank you for your kind feedback. We're glad to hear you appreciated the location, spaciousness, and well-equipped kitchen. We apologize for the inconvenience caused by the limited and hard to reach charging ports, as well as the check-in process at a separate location. Your comments are very helpful, and we will look into improving these aspects to enhance our guests' experience. Thank you again for sharing your thoughts, and we hope to welcome you back for an even better stay. Kind regards Catia
Dear Hong, Thank you for your kind feedback. We're glad to hear you appreciated the location, spaciousness, and well-equipped kitchen. We apologize for the inconvenience caused by the limited and hard to reach charging ports, as well as… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewClean, spacious, comfortable, near train, funicular, and supermarket but away from downtown crowds. Very peaceful.
Beware of additional charges. Extra towels are 40 francs. Pool is 25 francs per person per day. Laundry service is 45 francs. No self serve laundry facilities at hotel or anywhere in Zermatt.
Dear Kim, Thank you for your detailed feedback. We’re glad you enjoyed the clean, spacious, and peaceful apartment, as well as the convenient location near the train, funicular, and supermarket. We appreciate your comments regarding the additional charges for towels, pool access, and laundry service. We always want to be transparent about these fees, and we’re sorry if they were unexpected. Your feedback helps us consider how we communicate this information more clearly to future guests. Thank you again for sharing your experience, and we hope to welcome you back. Kind regards Catia
Dear Kim, Thank you for your detailed feedback. We’re glad you enjoyed the clean, spacious, and peaceful apartment, as well as the convenient location near the train, funicular, and supermarket. We appreciate your comments regarding the add… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewIt was an apartment, for a good price, and is beautiful
Dear Tom, Thank you for your kind words! We’re delighted to hear you found the apartment beautiful and good value. We hope to welcome you back soon! Kind regards Catia
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewgood location. lovely bathroom
3rd bed was a blanket on the sofa
Dear Andrew, thank you for your feedback! We’re glad you enjoyed the good location and the lovely bathroom. We appreciate your comment regarding the third bed being a blanket on the sofa, and we will take this into consideration to improve our accommodations. We hope to welcome you back soon! Kind regards Catia
Dear Andrew, thank you for your feedback! We’re glad you enjoyed the good location and the lovely bathroom. We appreciate your comment regarding the third bed being a blanket on the sofa, and we will take this into consideration to improve … Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewThe apartment was marvellous with kitchenette.
I received an email regarding the check-in place just the day before my stay, which was too late. It would be better to inform me a bit earlier.
Dear Claudia, Thank you for your kind words about the apartment and kitchenette — we’re glad you enjoyed your stay! We apologize for the late timing of the check-in information. We understand how important it is to receive such details in advance and will review our communication process to ensure future guests are informed earlier. Thank you for your valuable feedback, and we hope to welcome you back soon! Kind regards Catia
Dear Claudia, Thank you for your kind words about the apartment and kitchenette — we’re glad you enjoyed your stay! We apologize for the late timing of the check-in information. We understand how important it is to receive such details in a… Show more
Reviewed: 5 August 2025 · Stayed in May 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewGreat location, apartment was well stocked and conveniently close to Denner. Room was clean and meet our expectations for a short stay, I am sure if I stayed longer this place would have been perfect.
Although the check in at Alpen Resort was clearly signposted, the La Perle Apartments were not too obvious. Could use some better signage to make the entrance clearer.
Dear Kwan, thank you very much for your kind feedback. We're delighted to hear that you enjoyed the great location, found the apartment well-stocked, and appreciated its cleanliness and proximity to Denner. It’s wonderful to know the apartment met your expectations for a short stay and that you’d consider it perfect for a longer one! We also appreciate your helpful comment about the signage for La Perle Apartments. Clear directions are important, and we’ll certainly take your suggestion into consideration to make the entrance more visible and easier to find for future guests. We hope to welcome you back again soon! Kind regards Catia
Dear Kwan, thank you very much for your kind feedback. We're delighted to hear that you enjoyed the great location, found the apartment well-stocked, and appreciated its cleanliness and proximity to Denner. It’s wonderful to know the ap… Show more
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewEverything, including the room and location, was great
You have to pick up your key and check out at another building
Dear Yaarub, thank you very much for your kind feedback! We're delighted to hear that you enjoyed your stay and appreciated the room and location. We understand that picking up the key and checking out at a separate building may not be ideal, and we truly appreciate your understanding. Your feedback helps us improve the guest experience, and we will continue looking for ways to make the process more convenient. We hope to welcome you again in the future! Kind regards Catia
Dear Yaarub, thank you very much for your kind feedback! We're delighted to hear that you enjoyed your stay and appreciated the room and location. We understand that picking up the key and checking out at a separate building may not be … Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewVery comfortable & spacious
No washing machine
Dear Rolf, thank you for your feedback! We’re glad to hear you found the apartment comfortable and spacious. We appreciate your comment regarding the washing machine and will keep it in mind as we look for ways to improve our amenities. We hope to welcome you again soon! Kind regards Catia
Dear Rolf, thank you for your feedback! We’re glad to hear you found the apartment comfortable and spacious. We appreciate your comment regarding the washing machine and will keep it in mind as we look for ways to improve our amenities. We … Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewWe were upgraded to stay in the Alpen Hotel (sister hotel) and were given a large room with self-catering facilities and a balcony overlooking the Matterhorn. They also provided us breakfast every morning, free use of the amazing spa and invited to join for afternoon tea and cake. It was such a wonderful surprise. The staff were so friendly and helpful. We couldn't ask for more.
Nothing. A upgrade to the 4 star hotel was such an amazing surprise after a long day of travelling.
Dear Anita, thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you enjoyed your upgrade to Alpen Hotel and appreciated the spacious room, stunning Matterhorn view, and self-catering facilities. It’s lovely to know that the breakfast, spa, and afternoon tea made your stay even more special. Your kind words about our staff mean a lot to us. We’ll be sure to share your compliments with the entire team. We're so happy we could surprise you and help make your stay memorable. We truly hope to welcome you back again soon! Kind regards Catia
Dear Anita, thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you enjoyed your upgrade to Alpen Hotel and appreciated the spacious room, stunning Matterhorn view, and self-catering facilities. It’s lo… Show more