Nothing really, we were very happy. There was no parking spot available but there was (free) public parking very nearby so this was no issue. There seemed to be some bug in their online registration system when we were there but again this was absolutely not an issue as staff at the reception was exceptionally helpful.

Everything was top: friendly staff (the family room we initially booked was too hot without air conditioning so we got 2 double rooms with airco for the same price without even asking), very comfortable rooms, stylish design, perfect breakfast, romantic and very refined dinner outside under the trees, walking distance from the amazing Beyeler foundation.

Stayed in August 2025

all well

excellent breakfast, wonderful service, great connection with the tramway (and free travel pass).

Stayed in July 2025

The daily cleaning is not always as diligent as expected.

The property is well positioned, tastefully decorated and effectively managed. Drinking water is of the highest quality from a sustainable local source.

Stayed in August 2025

Lovely people, great location, good room.

Stayed in July 2025

Room was very small. It was rather warm and as usual the bed covering was too hot. The restaurant was expensive although we may have just been getting used to Swiss prices. We were overcharged at the restaurant. It was corrected with apologies but unclear whether this was a genuine mistake.

Beautifully renovated property, all fixtures and fittings were very high quality. Fantastic breakfast. Good location right by tram stop. Good restaurant on site. Excellent shower. Free tea and coffee available in common area. Welcoming staff.

Stayed in June 2025

No safety deposit box in the room.

Amazing Staff, everyone was helpful from the reception staff to the hotel restaurant staff. Amazing Hotel. Our stay in the hotel was amazing. The room was big, and comfortable.

Stayed in June 2025

Relaxed service in the restaurant verged on slow

A very warm English speaking welcome , reserved parking onsite , comfortable stylish room. Excellent location for both the Fondation Beyeler and the Vitra Campus. We would return .

Stayed in May 2025

Everything! Location was perfect for our cultural weekend. Our room, amenities, design everything spot on.

Stayed in March 2025

The trams were audible

Stayed in April 2025

Very well decorated and wonderful staff

Stayed in March 2025

Nothing

Excellent option when visiting foundation Beyler which is at walking distance; easy (and free) tram ride to the center. Very good breakfast and helpful friendly staff. Quiet location

Stayed in January 2025

Rooms were confortable and, as not a Northern European, I dislike the bed making in the North, but this is my problem

Abobe all the staff. Superb people making every effort to please the guests. The location was perfect for the nearby Museum Foundation Beleyer, and the Northern Lights exhibition.. Very good place and food at the restaurant abundant and fine and reasonably priced for Switerzland.

Stayed in March 2025

Washbasin within bedroom rather than in shower room not good

Welcoming, stylish, great location. Staff all charming, helpful & friendly.

Stayed in March 2025

Nothing. Everything was perfect. Much better than what aspected.

Absolutely everything!

Stayed in March 2025

Unfortunately the only downside this property has is the location it’s slightly outside of the main city, which for some people may be a better alternative, there’s a train station a short walk away and trains run frequently into the city centre, with a journey time of around 15 minutes.

The property is beautiful and the rooms are incredibly clean, comfortable and spacious. The staff are fantastic and really polite as well as being helpful, the property doubles up as a restaurant but this really isn’t an issue the sound proofing is excellent and doesn’t interfere with your stay, I didn’t have the chance to eat in the restaurant however I heard nothing but positive things from guests.

Stayed in February 2025

Very service minded staff and nice newly refurbished facilities.

Stayed in February 2025

Very well mannered staff, good and simple selection of furnitures. There are lots of things from HAY

Stayed in February 2025

CheckIn process could be simpler, but worked out for us

Entire hotel, including the rooms, is well designed. Bed was very comfortable. Staff is very kind and helpful. The food in the restaurant is delicious. Close to a museum and a park for a nice walk. Close to supermarket.

Stayed in January 2025

We were in the extra rooms across the small street. We found the noises from other guests on the landing very loud. Also there's a hairdryer in the room, but it has a German plug, not a swiss plug so we couldn't use it in the room though it was provided. One last small detail- at breakfast the cereal listed as Corn Flakes were not what I'd consider Corn Flakes, which are unsweetened, but they were Frosted Flakes which have a sugary coating ... In fact all the cereals were sugary cereal and a plain unsweetened cereal would have been nice. These 3 things were very small details and did not keep me from giving the accomodation 10 out of 10

We absolutely loved our stay. The newly renovated spaces are so warm and welcoming. The little touches like the great smelling hand soap and shampoos were incredible. We ate at the hotel restaurant one night and were impressed. The staff were all so helpful and kind. We loved the waterfall shower and the lovely towels. The added touch of the Basler Pass was incredible!

Stayed in January 2025

The very nicely, newly renovated rooms. The extremely kind and helpful staff. The great breakfast..

Stayed in December 2024

Price of the breakfast is a bit expensive (20 chf per person)

The location, the interior design, the friendly and very helpful and warm staff, and the food.

Stayed in December 2024

Based on the exceptional 8.9 rating by Booking.com I was happy to spend a bit more money to stay here. I selected Breakfast Included but it was an extra charge (20CHF) for minimal buffet. The sound was terrible, any little noise outside the room was very loud. Lightning in the room was very poor, too dark. The connection between the A/C unit and the controller was broken and took a while to figure out how to get it to work.

Staff was nice and helpful, location

Stayed in August 2025

It was being renovated which we were not informed about. Sad to not have breakfast included and we were not offered a different room - choice of only one style of room when there were others available

Location fantastic

Stayed in August 2025

Way too expensive for what it offers.

Clean and quite cosy.

Stayed in May 2025