Was a bit of a hike to get into the main part of town from the hotel . Beautiful walk but long . The construction obstructed some things but will be nice when finished .

Fabulous staff , especially Peter who checked us in and gave us great information . Beautiful lobby , room , bar and breakfast .

Stayed in August 2025

The sofa bed fell off

Stayed in July 2025

It would be even better if there was a kettle in the room.

The view was simply amazing.

Stayed in June 2025

Arriving at a hotel under renovation without being previously made aware before booking. This is a cheap shot. We were awaken by construction noise at 6am. It's the type of thing that breaks the confidence.

The hotel is going through a renovation and all the new areas/facilities are nice. Restaurants and bars included.

Stayed in August 2025

No aircon in room

Very nice staff, very cool hotel despite construction ongoing

Stayed in August 2025

Nothing

Restaurants were good. Location also very good

Stayed in August 2025

Nothing :)

Superb hotel. Helpful staff, great room. The hotel was still under some renovation but we were very kindly informed about that beforehand. The shuttle bus from and to the station is a great amenity. A public bus stop is also close by. This part of town is quite distant from the centre but the bus makes it quite easy to get there. There was a good selection of food for breakfast. The Italian restaurant Caruso offers top notch food and even better service.

Stayed in July 2025

The spa was still under construction, so was the outside of the hotel. Construction started at 8am. It was hard to find the entrance and parking was not that intuitive. I do understand tho that in order to be nicer, remodel is necessary.

It is very modern and it looks like it was recently remodeled inside. It was clean and comfortable. The breakfast buffet was outstanding.

Stayed in July 2025

There were some ongoing works which could not be helped. This was situational and temporary. So not really a fault. We were warned in advance.

It was clean and fresh, and the staff were lovely and helpful. A great alp feel to the lobby and bar area.

Stayed in July 2025

If you're visiting in July 2025 (when we did), the hotel is essentially a construction site with lots of noise, which makes for a not-so-pleasant experience when you're trying to enjoy peace and quiet. We were trying to experience Swiss mountain tranquility, not literally live on a construction site. Of course, we have nothing against hardworking people going about their business with drills and hammers, but it does kill the holiday mood somewhat. Some of the younger front-of-house staff also need to be better-trained at dealing with guests. For example, the website says that local transport is included for free when you book a stay of at least two nights (this is also noted on the key card holder), but the reception staff seem unaware of this and thought that we needed to buy a ticket on board the local bus? It should be policy to tell all guests what is and isn't included in their booking, especially when they ask a pointed question.

The location, away from the main town centre, but still within easy access of the lake and the various mountain railways, is ideal for people who don't like crowds. The rooms have mountain and lake views, and the facilities (the ones they've finished constructing) are top-notch! I would recommend their Asian restaurant as well. There's a variety of food options available on site. There's a shuttle available to the main train station.

Stayed in July 2025

There are renovations still underway. Work starts at about 8 am. It will be amazing when it is done but the site is still a construction zone.

The newly renovated parts of the hotel are wonderful. There were 3 good restaurants for us to choose from. The staff were great. Breakfast was amazing. There was a fridge and a Safe in the rooms The courtesy bus to the train station is fantastic. We were picked up and dropped off which was very helpful after a long day of travel.

Stayed in July 2025

Building work meant thst stairs down from level 3 not very accessible (in case of fire) and we had to ask where they were. Also, we advised that between our room and the lift, the flight of stairs wasn't very well lit. The light was sensored but didn't trigger quick enough so you went down some steps in ghe dark. We alerted staff but nothing done to amend.

Room was comfortable with adequate facilities and spotlessly clean. Lovely bar lounge with real fire. Food for breakfast very good. Staff very friendly and tried to be helpful but didn't always know the answers or advise well enough. Very responsive to questions before the trip - excellent.

Stayed in July 2025

We were told our room was not near the building works and the outside scaffold which was right outside our room but no work was being done however 8 o’clock on a Saturday morning we were woken up by drilling - not very close by but as we sleep with the window open, it woke us up. Also, we were given a single room when we asked for a double and the night Porter couldn’t change it

Lovely open areas. Very clean and refurb room

Stayed in June 2025

Construction work making entry and exit of the building a very hazardous experience - seriously dangerous. The cost of restaurant St Moritz food is extortionate, the Caruso restaurant follows that model.

Large, comfortable room, well equipped. Outstanding customer service, especially Yosef Kamal, the cocktail wizard, who could not have been more friendly, efficient and totally professional. Shuttle service to rail station was a great help.

Stayed in June 2025

Although the room was excellent (I’ve received an upgrade) and the view was nice, there were various objects stored on the ground, in the backyard (mostly sure related to some current renovation project)

Excellent services provided by the hotel staff, shuttle van from/to the railway station, punctuality, cleanliness. I had a good sleep in a comfortable bed and I enjoyed breakfast.

Stayed in June 2025

Great room with super shower. Beds very comfy. Also got a balcony which we were not expecting !!!

Stayed in June 2025

There was quite a bit of construction during our stay, which made navigating the building somewhat confusing. The complimentary shuttle to the train station only ran once an hour starting at 7:55 AM, which didn’t align well with trains to Tirano that departed at :48 past the hour. Because of the inconvenient shuttle schedule, we had to take a taxi to the train station—which cost 30 Swiss francs for a five-minute ride. Housekeeping took our large towels on the first day but didn’t replace them or refill the nearly empty shower soap. Additionally, although the hotel had promoted two dining options—highlighting an Asian restaurant in a pre-arrival email as a silver lining to the ongoing construction—only the Italian restaurant was open. The restaurant also lacked a clear host station, which led to an awkward wait before anyone acknowledged us.

Room was very big with a good view. Breakfast was exceptional.

Stayed in June 2025

Still a major construction site with scaffolding everywhere and a crane in the car park. Two of the restaurants they advertise on their website aren’t yet open, as they are in the new unfinished part.

Breakfast excellent. Our room and the lobby area had been recently renovated and were great

Stayed in June 2025

Construction -we stayed on 7th floor and it looked dingy . The room itself was fine

Price -they had transport from train to hotel . We came in after transport hours but they were willing to accommodate. The lobby and restaurants beautiful

Stayed in April 2025

The 10:30 non flexible check out.

The room was very comfortable. Great views. comfortable mattresses. The breakfast was very good.

Stayed in April 2025

Not enough pillows or top sheets

Clean, tidy, close to everything we needed

Stayed in April 2025

We enjoyed the hotel. It is a quite large hotel so lots of space to spread out and relax. Facilities are very good and the room was good size. Good value for money in St Moritz

Stayed in April 2025

The pillow

The hotel decor, log fire and ambience

Stayed in April 2025

Slightly too warm even when heaters are off (had to open windows). Multiple issues with the bill which could’ve been missed if you don’t check.

Great location - 5mins walk to Signal bahn. Saved a lot by taking the snow deal offer for ski pass. Free access to Ovaverva spa and towels provided - 2mins walk from hotel. Reception always manned and helpful. Multiple options for dine arounds. Good soundproofing. Great breakfast. Yoga classes offered.

Stayed in March 2025