Reviews of Hotel Le Chaudron Ski In Ski Out
99 Route de Planachaux, 1874 Champéry, Switzerland
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Reviewed: 10 January 2025 · Stayed in January 2025
Verified reviewStaff was friendly and dinner in the evening was good, however I would suggest being more clear on the necessity of booking half-board with your stay. As staying in this hotel does not really allow you other dinner options elsewhere because of its location. Room was also decent. Service and hospitality at the partner hotel was very good.
Although the staff was very friendly, there was some lack of hospitality training. A lot was unclear upon arrival, how to reach the hotel, how to get our bags there etc. Eventually we arrived after skiing and remained in the restaurant waiting as our room was not ready yet, neither had our bags arrived yet. It also felt like the staff was not up to date on our arrival nor was it clear on what the process would look like. Eventually our bags arrived without a notice to us and we had to ask again if the room was ready. The room was good and clean. I suggest improving the pillows. Even though there were not a lot of guests and quite some personnel it was very loud in the hallway during the beginning of the night. Breakfast was not up to par. Very Basic with only cornflakes and bread with jam.