The mattress and pillows are way too soft. My back hurt a bit. The location is up and hilly but they offer a free shuttle during the day to the town / train station. On my second day, the animals smell outside the property was a bit strong but I understand we are in the middle of nature.

The staff are very kind. Room is very spacious with a big closet and a nice view over the mountains. The bathroom is modern with a shower head.

Stayed in August 2025

Great location, views over Gstaad and the valley are fabulous. The whole team are fabulous, friendly and can’t do enough to make you feel welcome and well looked after. Hotel, restaurant and room were spotlessly clean.

Stayed in August 2025

-I wished if the add coffee maker in the room. -You need a car to go to center since there is road construction during our stay

The view was amazing surrounding mountains .it was beyond my expectations ,all staff were so polite smiling,helpful and very kinds. They always ask if we need anything.we are so happy and I wish to return back. Thanks to staff.

Stayed in July 2025

No refrigerator

Stayed in July 2025

Nothing

Everything was beyond our expectations! The hotel is set in such a beautiful, picturesque spot. Our room was super cozy and felt just like home. It had everything we needed, the bathroom was brand new, and the whole place was really clean and inviting. The breakfasts were absolutely lovely. A big thank you to every single staff member for their kindness, professionalism, and amazing service. And a special shoutout for the room upgrade — we really appreciated it! We would be so happy to come back here again.

Stayed in July 2025

We walked into a construction zone without warning - not expected given the handsome price. The staff were very accommodating.

Gstaad, Saanen, and Rougemont are blissful. The location of the Chalet is perfect with its commanding view of the valley and surrounding mountains. The staff were very attentive and enjoyable.

Stayed in July 2025

There is construction nearby the hotel

Love the location and the room of the hotel

Stayed in July 2025

I was in one of the refurbished room and it was spacious and well equipped. I had dinner in the restaurant and the fare was very good though not cheap. The staff were all very nice. The free parking was good and adequate as well as being necessary as the hotel is on a steep hill. My one suggestion is that air conditioning be considered to cool the rooms in the summer.

Stayed in June 2025

The checkout is very early, but they are nice enough to grant me an extra hour or so.

The experience is very authentic, staff are very friendly, the restaurant has the best panoramic views ever. Very peaceful. I love it

Stayed in June 2025

Everything was perfect and exceeded our expectation. It also had charging station for electric car which was very helpful

Stayed in June 2025

-

Beautiful views, fabulous rooms, great service, easy access to village centre.

Stayed in June 2025

Nothing

Location, food, friendly ness of staff

Stayed in June 2025

The beds neeed to be updated. Too soft

Stayed in March 2025

Gorgeous rooms and view. Super friendly staff. Peaceful and tucked away in a calm area. Great restaurant and breakfast. Well worth the money.

Stayed in March 2025

Very welcoming staff and polite.

Stayed in February 2025

There is absolutely nothing that we didn’t like

Just Everything,

Stayed in February 2025

Le Grand Chalet is a great place that we return to regularly. The atmosphere in the hotel exudes tranquility and is located in a beautiful, easily accessible location higher up in Gstaad. The service is attentive, friendly and professional. The vast majority of the employees have been a permanent team for years and that means something. This time we had a renovated room at the back with a beautiful unobstructed view of Gruben. The underground large garage can be reached internally by elevator; super practical. We did miss a real hotel lobby. The lobby as shown in the photo is unfortunately not the reality. The seating area that serves this purpose is limited, does not embrace and the lighting is too bright. Apart from that, this space is also used to place extra tables to seat more people for dinner. In conclusion, a very nice, authentic and very well-maintained hotel that we would like to return to. Le Grand Chalet is highly recommended!

Stayed in January 2025

Nothing

The service was great i recommend this place a lot one of the best hotels in gstaad

Stayed in January 2025

Nothing

The hotel has a cozy, homely vibe, and the staff went above and beyond to enhance our stay from the reception, housekeeping to the F&B staff.

Stayed in January 2025

Nothing

The view , the prive sauna

Stayed in December 2024

Nothing

Everything.

Stayed in September 2024

I should have spent more than just one night, to enjoy everything that is offered.

The hotel exceeded in all aspects, staff cordiality, facilities, room, room view, restaurant, everything was great.

Stayed in September 2024

Nothing

Staff very friendly & clean

Stayed in August 2024

Nothing. Just perfect

Clean cosy friendly staff

Stayed in August 2024