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Reviews of Le Petit CHARME-INN

Metzggasse 28, 3920 Zermatt, Switzerland

#312 of 494 hotels in Zermatt

Guests' Choice

Review score

Based on 1239 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    8.8

  • Facilities

    8.0

  • Staff

    9.2

  • Value for money

    8.4

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 27 August 2025

    9.0
    Great overall experience!
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    Nothing comes to mind.

    Good, good location with 10 min walk (up the main street) from the train station. Accommodation has old world charm, with roof top area, view is absolutely beautiful! Great breakfast and you can choose drink vouchers instead of housekeeping. Staff very accommodating and friendly

    Stayed in August 2025

  • Reviewed: 24 August 2025

    7.0
    Staff were very friendly. Easy walk to station and cafes
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was very good

    Stayed in August 2025

  • Reviewed: 24 August 2025

    7.0
    In the heart of Zermatt
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The room is quite small, especially when you have 2 large luggages.

    The breakfast was good, a lot of varieties of fresh produce. Even tho the room was quite small, it was comfy and cosy. Great view from the room too. Enjoyed the roof ambience.

    Stayed in August 2025

  • Reviewed: 22 August 2025

    8.0
    Conveniently located and excellent breakfast
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Construction site right outside of our room, so we couldn’t open the window at all because of the noise and dust. No air con and it was quite hot when we were there.

    Conveniently located Equipped with an elevator. Breakfast buffet offered a wide selection of coffees, pastries, fresh fruit, ham etc.

    Stayed in August 2025

  • Reviewed: 21 August 2025

    8.0
    Not perfect but good value for Zermatt.
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Room a bit small and a building site next door.

    Perfectly comfortable with good breakfast. Near to village centre and cheap for Zermatt.

    Stayed in August 2025

  • Reviewed: 19 August 2025

    9.0
    Superb
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Very friendly staff, nice roof top, and good breakfast

    Stayed in August 2025

  • Reviewed: 15 August 2025

    9.0
    Nice stay
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    The noise and dust from the building nearby that it was under construction.

    Staff-very friendly. The room was small, but it was for a single person. Breakfast-OK. There is a terrace on the rooftop-with view to Matterhorn. If you are up to hiking, the personnel can give you good advice.

    Stayed in August 2025

  • Reviewed: 12 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    Small room in a small hotel, but that is not a complain, it was just perfect :) Very nice, clean room with friendly staff. Hotel is near the centre but not directly on the main street, so it is quiet enough. Extra bonus is the rooftop terrace were you can sit down with your dring and enjoy the view on Matterhorn.

    Stayed in August 2025

  • Reviewed: 11 August 2025

    8.0
    Great value for Zermatt
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom smells from the drainpipe, and there’s mold around the edges.

    Rooftop with a Matterhorn view is amazing! Location is super (right near the community hall), breakfast is good, and it’s great value for money.

    Stayed in August 2025

  • Reviewed: 5 August 2025

    8.0
    Great place to stay to see the Matterhorn.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights

    The room was good for our short stay. Although it was a hike up a hill to get to it, the location was great. The breakfast was good with a large assortment of breakfast foods. The staff were very pleasant and helpful with restaurant recommendations.

    Stayed in July 2025

  • Reviewed: 5 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    On the second night, there was no hot water for showering. The front desk staff tried to fix it, and later that evening, hot water became available again.

    The breakfast was nice, with bread, yogurt, cheese, and ham. The coffee was very tasty. Helpful staff.

    Stayed in August 2025

  • Reviewed: 4 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    The staffs are super friendly and sweet, great breakfast and good location

    Stayed in July 2025

  • Reviewed: 2 August 2025

    9.0
    Rooftop view of Matternhorn
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Small inn, friendly staff, good deal for Zermatt

    Stayed in August 2025

  • Reviewed: 25 July 2025

    9.0
    Charming old town experience amidst urban/suburban explosion.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Zermatt is VERY EXPENSIVE and crowded. Very " Touristy" behavior. Rudeness, standing in front of you taking selfies during street performances. Major construction EVERYWHERE - Cranes an jackhammer at work all around. This is Zermatt - the Petit Charm was not at fault at all. Hotel was great

    Claudia (Reception) was very cheerful and informative. Room was clean and comfy. Rooftop sitting area with an Awesome view of the Matterhorn. Great breakfast. Bar was quaint and quiet. Very short easy walk to everything in Zermatt Village in the most quaint and oldest part of town. The other Hotel areas were newer but looked like Disneyworld

    Stayed in July 2025

  • Reviewed: 23 July 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 2 nights

    all was good

    Great location near the main street, but on a calm side of it, close to all one may need - restaurants, shops, lifts. Large enough rooms and a nice rooftop, great choice of foods for breakfast.

    Stayed in July 2025

  • Reviewed: 22 July 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    construction site next door starts before 7 am

    Stayed in July 2025

  • Reviewed: 18 July 2025

    9.0
    Would book again
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Water in the shower is not hot enough.

    Good location, comfortable beds, lovely rooftop with view of the Matterhorn.

    Stayed in July 2025

  • Reviewed: 17 July 2025

    9.0
    Comfortable stay
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights

    My teenage daughter and I spent 2 nights at Le Petit Charme Inn in July 25. The location was great. Within easy reach from the train station and all interesting places. The room was comfortable for both of us. The breakfast was delicious with plenty to choose from. Would definitely come back.

    Stayed in July 2025

  • Reviewed: 10 July 2025

    9.0
    Superb
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    ---

    - Great Location - Big variety at breakfast and possibility to get a take away bag for early leave - Friendly staff

    Stayed in July 2025

  • Reviewed: 9 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    There is a short period of time when no hot water is available.

    The staff are friendly and helpful, and the rooftop is nice with a good vibe. Breakfast is delicious. It is not far from the train station.

    Stayed in June 2025

  • Reviewed: 7 July 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights

    Location view from rooftop

    Hotel little, well located, good breakfast

    Stayed in July 2025

  • Reviewed: 5 July 2025

    8.0
    A ok hotel for the price but you are in Switzerland
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The rooftop you could sit with a drink looking at the Matterhorn

    Stayed in June 2025

  • Reviewed: 4 July 2025

    9.0
    Nice little hotel in the perfect location
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    The hospitality of the host and breakfast

    Stayed in July 2025

  • Reviewed: 3 July 2025

    8.0
    A pleasant time in Zermatt.Thankyou xx
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower over a bath difficult to get in and out for shower ( we’re not young !)

    Nice property , friendly staff x great location

    Stayed in June 2025

Showing 1 – 25

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