Reviews of LeCrans 5 stars
Plans Mayens, 3963 Crans-Montana, Switzerland
Loading
Guests also reviewed these properties:
Abilene, United States
A Guarda, Spain
Ioannina, Greece
Biella, Italy
Atoka, United States
Mont Serein, France
Saumane-de-Vaucluse, France
Guilin, China
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewLocation and cleanliness
Facilities
Dear Reza, Thank you for taking the time to share your feedback. We're very pleased to hear you appreciated our location and the cleanliness of the property — it means a lot to us. We're sorry to learn, however, that our facilities did not meet your expectations. Your comments are valuable, and we would love to understand more about what you felt was missing or could be improved. Please feel free to reach out to us directly — your input helps us to continually enhance our guest experience. Warm regards, Leyla Hoffmann General Manager
Dear Reza, Thank you for taking the time to share your feedback. We're very pleased to hear you appreciated our location and the cleanliness of the property — it means a lot to us. We're sorry to learn, however, that our facilities did no… Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewLeCrans was absolutely exceptional. The staff were amazing and made us feel not only welcome but like family members. This is an exclusive location with only thirteen rooms - it is private, luxurious, and you are very much taken care of! We visited in the springtime, and mostly just enjoyed the incredible views from our room, restaurant, and heated outdoor and indoor pools. The on site Michelin star restaurant Le Montblanc is fabulous, as is their room service breakfast if you choose to indulge in that. The hotel offers a shuttle service into Crans-Montana until 8pm every day. We took advantage of the shuttle for some shopping (there are some incredible watch stores in Crans, including an AP boutique showroom), as well as for dinners in town, which the concierge and staff at LeCrans were incredible in both recommending and booking for us.
No complaints at all! LeCrans is not cheap, but it is well worth it and a great value!
Dear Austin, Thank you so much for your thoughtful and generous review. It was a true pleasure to welcome you to LeCrans, and I’m thrilled to hear that your stay felt both luxurious and personal — just as we strive for it to be. Your kind words about our team, the serene setting, and your experience at Le Montblanc truly mean a lot. I'm especially glad you enjoyed the spring views and made the most of both the pools and the local charm of Crans-Montana — including a bit of watch shopping! We are all grateful for your appreciation and sincerely look forward to the opportunity to welcome you back in the future. Warm regards, Leyla Hoffmann General Manager
Dear Austin, Thank you so much for your thoughtful and generous review. It was a true pleasure to welcome you to LeCrans, and I’m thrilled to hear that your stay felt both luxurious and personal — just as we strive for it to be. Your kind… Show more
Reviewed: 25 February 2025 · Stayed in February 2025
Verified reviewFantastic luxury hotel, spacious and clean rooms with a fireplace and balcony. The bathtub and shower was comfortable. However we booked this hotel as it was mentioned ski-in ski out hotel but unfortunately it is not…they have a free shuttle that takes you to the gondola. Their service is excellent. Magical views of the mountains, cosy interior. The spa room is amazing.
It is not a real ski-in ski out,
Dear Alhashmi, Thank you for taking the time to share your experience. We’re delighted that you enjoyed our luxurious accommodations, breathtaking mountain views, and excellent service. It’s also great to hear that you appreciated the cozy atmosphere and our spa facilities. Regarding the ski-in/ski-out access, the nearest slope is just 150 meters from the hotel. However, as it is a red slope, it may not be suitable for all guests. If that does not come into question, we are happy to shuttle our guests to the lifts to ensure a smooth and convenient skiing experience. We truly appreciate your feedback and hope to welcome you back for another wonderful stay. Best regards, Leyla Hoffmann General Manager LeCrans Hotel & Spa
Dear Alhashmi, Thank you for taking the time to share your experience. We’re delighted that you enjoyed our luxurious accommodations, breathtaking mountain views, and excellent service. It’s also great to hear that you appreciated the cozy… Show more
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewReviewed: 31 December 2024 · Stayed in December 2024
Verified revieweverything
food
Dear Jiadan, Thank you for sharing your experience at LeCrans. We’re delighted to hear you appreciated our staff and the customer service—they truly are the heart of what we do. We’re sorry to hear the food didn’t meet your expectations. Your feedback is invaluable, and we’ll be reviewing this with our culinary team to ensure we continue to improve. We hope to have the pleasure of welcoming you back for an even more delightful stay in the future. Warm regards, Leyla Hoffmann General Manager
Dear Jiadan, Thank you for sharing your experience at LeCrans. We’re delighted to hear you appreciated our staff and the customer service—they truly are the heart of what we do. We’re sorry to hear the food didn’t meet your expectations. … Show more
Reviewed: 18 December 2024 · Stayed in December 2024
Verified reviewEVERYTHING
Nothing at all
Dear Danah, Thank you so much for your wonderful feedback! It’s truly rewarding to know that you enjoyed every aspect of your stay with us. Your kind words motivate our team to continue delivering exceptional experiences to our guests. We hope to welcome you back to LeCrans soon for another perfect stay! Warm regards, Leyla Hoffmann General Manager
Dear Danah, Thank you so much for your wonderful feedback! It’s truly rewarding to know that you enjoyed every aspect of your stay with us. Your kind words motivate our team to continue delivering exceptional experiences to our guests. We… Show more
Reviewed: 15 November 2024 · Stayed in November 2024
Verified reviewReviewed: 11 November 2024 · Stayed in October 2024
Verified reviewReviewed: 7 October 2024 · Stayed in October 2024
Verified reviewHighly recommended hotel with excellent location and service. With magnificent views of the open, every staff member is very welcoming, there is a shuttle to the town at any time, and there is also a transfer service. This is the best hotel I have stayed in Switzerland. Look forward to coming back next time it snows
no
Thank you very much for sharing this fantastic review! We’re thrilled to hear that you enjoyed your stay, from our location with breathtaking views to our dedicated team and shuttle services. Knowing that we made such a positive impression, especially in beautiful Switzerland, truly means a lot to us. We can’t wait to welcome you back when the snow arrives for another memorable stay! With warm regards, Leyla Hoffmann General Manager and the LeCrans Team
Thank you very much for sharing this fantastic review! We’re thrilled to hear that you enjoyed your stay, from our location with breathtaking views to our dedicated team and shuttle services. Knowing that we made such a positive impression,… Show more
Reviewed: 11 August 2024 · Stayed in August 2024
Verified reviewReviewed: 7 August 2024 · Stayed in June 2024
Verified reviewReviewed: 1 August 2024 · Stayed in July 2024
Verified reviewReviewed: 23 June 2024 · Stayed in June 2024
Verified reviewReviewed: 17 May 2024 · Stayed in May 2024
Verified reviewReviewed: 31 March 2024 · Stayed in March 2024
Verified reviewEverything, from the hotel, room, facilities and the staff
NOTHING
Dear Madam Amelia Raissa, We thank you for taking the time to share your wonderful feedback following your stay at our hotel. It brings immense joy to read that you enjoyed your time with us. It is absolutely heartwarming to hear that our facilities, room and the staff built up to an unforgettable experience for you. Thank you very much for having stayed with us at LeCrans Hotel and we are impatiently awaiting your return. Warm regards, Giovanna Queirolo Head of Guest Relations
Dear Madam Amelia Raissa, We thank you for taking the time to share your wonderful feedback following your stay at our hotel. It brings immense joy to read that you enjoyed your time with us. It is absolutely heartwarming to hear that our… Show more
Reviewed: 16 January 2024 · Stayed in January 2024
Verified reviewReviewed: 9 January 2024 · Stayed in January 2024
Verified reviewReviewed: 12 December 2023 · Stayed in December 2023
Verified reviewExcellent hotel.
Dear Ahmet, Thank you very much for your excellent feedback. We are delighted to hear that you have truly enjoyed your stay at LeCrans. It would be our pleasure to welcome you soon again. Winter greetings, Cornelia Destouches General Manager
Dear Ahmet, Thank you very much for your excellent feedback. We are delighted to hear that you have truly enjoyed your stay at LeCrans. It would be our pleasure to welcome you soon again. Winter greetings, Cornelia Destouches General … Show more
Reviewed: 5 August 2023 · Stayed in August 2023
Verified reviewEverything!
Nothing it was all perfect.
Dear Bilel, Thank you very much for the amazing feedback to your recent stay at LeCrans. We are delighted to hear that you have truly enjoyed your time with us and hope you have left with many lovely memories. It would be our pleasure to welcome you soon back in Crans-Montana. Sunny greetings, Cornelia Destouches General Manager
Dear Bilel, Thank you very much for the amazing feedback to your recent stay at LeCrans. We are delighted to hear that you have truly enjoyed your time with us and hope you have left with many lovely memories. It would be our pleasure t… Show more
Reviewed: 11 July 2023 · Stayed in July 2023
Verified reviewLocation, wam, friendly staff, beautiful interior and views.We were upgraded to a room with a private terrace - beautiful. Limousine shuttle takes you into town in about 8 minutes and can pick you up again. Room service breakfast is really nice in the privacy of one’s room. We did not try the spa but the whole place oozes quality and elegance.
Currently suffers from noise pollution on the valley facing rooms from a construction site not far away from about 7.15am. Also, even at this altitude, the nights can be a bit warm in high summer if you are trying to sleep before midnight ( no air con).
Dear Stephen, Thank you very much for taking the time for a detailed review of your recent experience at LeCrans. We are delighted to hear that you have enjoyed your stay but most of all we appreciate your constructive comments that hlp us improve our services. Unfortunately air conditioning cannot be installed at such a high altitude but we will make sure to find a solution in order to provide our guests with a restful night of sleep during their stay. It would be our pleasure to welcome you back soon! Sunny greetings from Crans-Montana, Cornelia Destouches General Manager
Dear Stephen, Thank you very much for taking the time for a detailed review of your recent experience at LeCrans. We are delighted to hear that you have enjoyed your stay but most of all we appreciate your constructive comments that hlp u… Show more
Reviewed: 11 July 2023 · Stayed in June 2023
Verified reviewThe breakfast was good, but it was the hotel, location and friendly staff that made our stay so special.
Leaving
Dear Darren, We are delighted to hear that you have truly enjoyed your recent stay at LeCrans and that your experience has exceeded your expectations. Our entire team is looking forward to welcoming you soon back at your "home" in Crans-Montana. Sunny greetings, Cornelia Destouches General Manager
Dear Darren, We are delighted to hear that you have truly enjoyed your recent stay at LeCrans and that your experience has exceeded your expectations. Our entire team is looking forward to welcoming you soon back at your "home" … Show more
Reviewed: 14 May 2023 · Stayed in May 2023
Verified reviewReviewed: 4 March 2023 · Stayed in March 2023
Verified reviewambience
N/A
Dear Slobodan, We are delighted to hear that you have truly enjoyed your time at LeCrans and thank you for the amazing revue. It would be our pleasure to welcome you back very soon! Sunny greetings from Crans-Montana, Cornelia Destouches General Manager
Dear Slobodan, We are delighted to hear that you have truly enjoyed your time at LeCrans and thank you for the amazing revue. It would be our pleasure to welcome you back very soon! Sunny greetings from Crans-Montana, Cornelia Destouc… Show more
Reviewed: 28 January 2023 · Stayed in January 2023
Verified reviewamazing staff, so welcoming and helpful. Amazing views. wonderful restaurant (had dinner and breakfast there). good vibes! just a perfect place!
nothing .
Dear Bar-Noy, We are delighted to hear that you have truly enjoyed your stay at LeCrans. Your kind words of praise motivate us to exceed our guests' expectations on a daily basis. It would be a great pleasure to welcome you back very soon. Sunny greetings from Crans-Montana, Cornelia Destouches General Manager
Dear Bar-Noy, We are delighted to hear that you have truly enjoyed your stay at LeCrans. Your kind words of praise motivate us to exceed our guests' expectations on a daily basis. It would be a great pleasure to welcome you back very… Show more