8.9

Reviews of Locanda del Viandante by Heima

Osco, Piazza Municipi 18, 6763 Faido, Switzerland

  • Catherine

    Reviewed: 2 September 2025 · Stayed in September 2025

    Verified review

    We stayed for one night on our way to Italy. Relaxed vibe, clean room and delicious dinner. Will stay again.

  • Femke

    Reviewed: 1 September 2025 · Stayed in September 2025

    Verified review

    The rooms are clean and nice and the view on the mountains is amazing but there’s nothing more positive to say from our experience.

    We’ve stayed here for only just one night and we were glad it was. I used the booking.com app and let them know what our check-in time would be. They accepted our request but not much later they asked us again how late we were expecting to arrive. So I answered and we were there perfectly on time. When we found the building we walked inside but there was no one to be found. The only thing we heard was people having really loud sex in a room behind the reception. It was so disturbing and inappropriate. We didn’t know if the noises were coming from guests or staff but it was definitely not a warm welcome. Not much later a staff member came from the room where the noise came from and helped us with our room like nothing happend. Later on we were looking for staff members and when we heard them talking in the kitchen we knocked on the see through door. They were (again) kissing with each other, in the kitchen. One again it felt so awkward and very inappropriate. We already made our reservation for dinner here and it was a long day for us so we decided to eat here despite the bad experiences earlier. Unfortunately that was a big mistake. We ordered the homemade lasagna al forno and we literally could hear it was heated by a microwave and we got it delivered cold. So we sent it back and the second time it was okay. They gave us 2 drinks as sort of a refund.

    Property response:

    We are sorry about your experience; however, we have no doubts about the professionalism of our staff. The people you noticed were other guests, and of course, we cannot tell them what they can or cannot do in their rooms. We will therefore request the removal of this review and ask next time to be more considerate of the impact your words can have on staff. I wish you a pleasant evening.

    We are sorry about your experience; however, we have no doubts about the professionalism of our staff. The people you noticed were other guests, and of course, we cannot tell them what they can or cannot do in their rooms. We will therefore… Show more

    Locanda del Viandante by Heima
    1 September 2025
  • Artemis

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review

    The room was very clean, simple but very comfortable. The lounge and the breakfast room were nicely decorated. Overall the place feels like home.

    I did not find something I did not like.

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  • Margarita

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review

    Beautiful rooms, excellent restaurant, super friendly people.

    Everything was great!

  • Gijs

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review
  • Ayya

    Reviewed: 17 August 2025 · Stayed in August 2025

    Verified review

    Design, location, linen, shower gel and shampoo smell, yoga room

    The church bell was extremely loud and woke us up every second hour

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  • Alice

    Reviewed: 17 August 2025 · Stayed in August 2025

    Verified review

    Clean, comfortable and modern. Excellent welcome from the staff

    Breakfast service was haphazard

  • Virginia

    Reviewed: 27 July 2025 · Stayed in July 2025

    Verified review

    It's well decorated, clean and everything is quite new. The staff is helpful and the dinner on Friday was good.

    The breakfast options are limited for the price and there were tons of flies around the food. The town has very limited options to eat outside, so it gets challenging when there is no dinner at the hotel. We ended in the only local place that was open and initially they were hesitating to give us dinner because we were not sleeping there.

  • Daniele

    Reviewed: 18 July 2025 · Stayed in July 2025

    Verified review
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  • Edison12347

    Reviewed: 18 July 2025 · Stayed in June 2025

    Verified review

    Cozy small town, nice atmosphere and friendly people. Room is clean and comfy. Lots of places to go for a hike.

  • Felix

    Reviewed: 14 July 2025 · Stayed in July 2025

    Verified review

    Lovely small hotel in the center of Osco. They had just opened when we stayed here. Everything is frehsly renovated inside and old house. Lots of charm and little details. The staff is young, innovative and very friendly. You could feel that they are still figuring things out, but if something was missing a quick ask with one of the staff memebers and it was solved. We had a lovely dinner with homemade pasta and tiramisu. Breakfast was small but had everything we needed. The rooms are small but modern and comfortable. Can fully recommend a stay here.

    nothing comes to mind

  • Anonymous

    Reviewed: 11 July 2025 · Stayed in July 2025

    Verified review

    Very friendly and welcoming staff members. This place has a good energy.

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  • Falco

    Reviewed: 23 June 2025 · Stayed in June 2025

    Verified review

    Lovely hosts, super considerate about our late arrival.

    Property response:

    Thank you so much Falco, it was a pleasure to have you!

    Locanda del Viandante by Heima
    7 July 2025
  • Sophie

    Reviewed: 15 June 2025 · Stayed in June 2025

    Verified review

    Beautifully renovated house, very comfortable room, brand new, outdoor space, cosy living room to share with other guests, access to the kitchen to prepare tea/coffee, 2 osteria very close in the village

    No breakfast

  • Dennis

    Reviewed: 12 June 2025 · Stayed in June 2025

    Verified review

    Great new accommodation with nice facilities. Young owner is inspiring full with ambitions. Hopefully soon you kitchen and restaurant will be opened with fresh and good Italian food. Alla prossima. See you

    Property response:

    Thank you Dennis, for your kind words! The restaurant is waiting for you :)

    Locanda del Viandante by Heima
    7 July 2025
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  • Massimiliano

    Reviewed: 30 May 2025 · Stayed in May 2025

    Verified review

    Exceeded our expectations, beautifully rennovated, enchanting mountain town full of happy locals, beautiful location and exceptional for walks and hikes

    nothing

  • Mauro

    Reviewed: 27 May 2025 · Stayed in May 2025

    Verified review

    The place is really cozy an beautiful, well equiped. The host answered at late hours about our check in since we were delayed. The place is up on a hill, beautiful way up and down with views, it feels special and welcoming when you arrive.

    Nothing

    Property response:

    Dear Mauro, Thank you so much for your kind words! We’re truly happy you enjoyed the atmosphere of the Locanda and that you felt warmly welcomed — that’s exactly what we hope to offer every guest. We’re also glad we could support you with the late check-in, and that the arrival journey made the destination feel even more special. We hope to welcome you again in the future! Warm wishes, The Locanda del Viandante Team

    Dear Mauro, Thank you so much for your kind words! We’re truly happy you enjoyed the atmosphere of the Locanda and that you felt warmly welcomed — that’s exactly what we hope to offer every guest. We’re also glad we could support you with … Show more

    Locanda del Viandante by Heima
    2 June 2025
  • Philip

    Reviewed: 30 April 2025 · Stayed in April 2025

    Verified review

    The hotel is in a small village on the side of a hill above the motorway (E2) that takes you from the Gotthard Tunnel to Milan. The tranquillity and wild beauty of the setting contrast pleasingly with the hurry-rush of the traffic on the valley floor. The hotel is an excellent base for visiting the area and we used it for walks along the strada alta. We walked from Osco to Rossura, Calonico and Anzonico, although we split it into easy chunks. You walk according to your schedule and level of fitness, but the walks are not too strenuous. We enjoyed beautiful spring weather with all the trees in blossom. Driving back one evening we saw a fallow deer. The hotel is a new venture and has not been open long. Our room was comfortable and well-appointed, and we were able to use the kitchen to cook and store any food. There is a local restaurant a two-minute walk away (it’s called Marti) where you can get breakfast and dinner, we ate both so were well able to walk from village to village. The hotel building used to be a Foundation – indeed the locals still call it the Fondazione. It is an old building with a modern touch, a lot of stripped wood and the décor in pale grey. The bed was comfortable and the local fresh air – it’s in inexhaustible supply – made for tranquil sleep. Not a run-of-the-mill hotel. We went home with our batteries charged and our energy levels replenished.

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  • Jonathan

    Reviewed: 12 April 2025 · Stayed in April 2025

    Verified review

    We were honoured to be the first guests at the Locanda and were warmly welcomed by Mark. The property is brand new and furnished in contemporary yet cosy mountain style with a relaxed public area downstairs including a courtesy fridge and small lounge area. The location in a small mountain village is well worth the drive up with some great views and plenty of hiking trails to be enjoyed nearby. Our room was warm, comfortable and quiet with great lighting and a good bathroom. Mark has great plans for the place - there will be a restaurant in season and there’s an upstairs attic space for wellness practice and group activities. We wish him every success in the future.

    Property response:

    Thank you so much Jonathan! It was a pleasure to host you. Until next time!

    Locanda del Viandante by Heima
    13 April 2025
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