Reviews of Novotel Lugano Paradiso 4 stars
Viale San Salvatore 11, 6900 Lugano, Switzerland
Loading
Guests also reviewed these properties:
Ercolano, Italy
Ilwaco, United States
Grimaud, France
Port Douglas, Australia
Milton Abbas, United Kingdom
Cannes, France
Parma, Italy
Ibagué, Colombia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewNice location, parking at place. Nice breakfast, and pool just perfect .
Dear Michael, Thank you for your kind words regarding our location, breakfast, and pool. We are delighted to hear you had an exceptional experience during your stay. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Best regards, Novotel Lugano Paradiso
Dear Michael, Thank you for your kind words regarding our location, breakfast, and pool. We are delighted to hear you had an exceptional experience during your stay. Your feedback is greatly appreciated and motivates us to continue providi… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in June 2025
Verified reviewPool was lovely
A bit expensive
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewThe hotel is well reachable with public transport, the staff friendly and efficient. The room was clean and of a good size.
There are no body lotion and conditioner in the bathroom. The coffee and tea selection is minimal.
Dear Daniela, Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated our convenient location, the friendliness of our staff, and the cleanliness and size of the room. We also value your comments regarding the bathroom amenities and the in-room coffee and tea selection. Your suggestions are important to us, and we will certainly take them into consideration as we continue to improve our guest experience. We hope to welcome you back soon in Paradiso!
Dear Daniela, Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated our convenient location, the friendliness of our staff, and the cleanliness and size of the room. We also value your comments reg… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe location is very good. Breakfast was okay — it might suit European tastes better. The room was nice, the bed was very comfortable and clean. It was also very quiet. We stayed on the 7th floor, right next to the elevator, and it was still peaceful. and a nice warm pool.
We arrived just 30 minutes before the official check-in time, and the reception informed us that we’d need to pay extra for early check-in. Honestly, that’s ridiculous. Charging for such a short difference feels unreasonable and not very customer-friendly.
Dear Guest, Thank you for sharing your experience with us. We’re very happy to know you enjoyed the peaceful atmosphere, the comfort of your room, our convenient location, and the pool area. It's also great to hear that you appreciated the cleanliness and quietness, even near the elevator. We’re sorry to hear that you were disappointed by the early check-in policy. While our official check-in time is set to ensure all rooms are properly prepared, we understand how a short wait can feel frustrating — especially after a long journey. Please know that early check-in is subject to availability and, in some cases, may incur a fee due to operational needs. Your feedback is valuable, and we’ll be sure to review how we communicate these policies to ensure greater clarity and guest satisfaction in the future. We hope to have the pleasure of welcoming you back again soon. Best regards- Team novotel
Dear Guest, Thank you for sharing your experience with us. We’re very happy to know you enjoyed the peaceful atmosphere, the comfort of your room, our convenient location, and the pool area. It's also great to hear that you appreciated … Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewPulizia staff gentile
Parking
Reviewed: 15 July 2025 · Stayed in May 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in May 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified review-Excellent staff -Free private parking -Near from the lake -Near to the shopping area -Near to the restaurants -Near to the tourist activities like the Funicolare Monte San Salvatore.
The price
Dear Rami, Thank you for your kind words about our hotel and staff. We are delighted to hear you enjoyed our location and amenities. Your positive feedback encourages us to continue providing excellent service to our guests. Best regards, Novotel Lugano Paradiso
Dear Rami, Thank you for your kind words about our hotel and staff. We are delighted to hear you enjoyed our location and amenities. Your positive feedback encourages us to continue providing excellent service to our guests. Best regards,… Show more
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified review