Really nice and innovative design

Stayed in July 2025

There was no fridge and no suitcase racks so luggage had to be open on the floor…

We loved being able to lay in a super comfy bed and watch the world go by… and in a quiet area… Whilst not in the city centre it is only about a 5-10 minute walk (on flat ground). The green bus runs regularly for free and this will take you to the city centre… (about a 1 minute walk to the bus stop) This property is only a 5 minute walk to the cable car to go to the Matterhorn..

Stayed in June 2025

I did not realize during research and booking that the bathroom was on a lower level which was a bit inconvenient for me three months post knee replacement surgery.

The cottage is very unique but a little tight on space. Bed was comfortable. The main hotel hosts were very nice and helpful as we did not quite follow the process for picking up the keys!

Stayed in May 2025

River Chalet was beautiful and private. Easy walk to Matterhorn Gondolas and into town also. We had a fabulous stay.

Stayed in May 2025

From the moment we were greeted with a coffee to the moment we collected our bags which were delivered to the train station, we had a fabulous time. Perfect room and location.

Stayed in May 2025

A bit hard to find, follow instructions closely or take a service from train station

Amazing place to stay as a couple in front of the river in a quiet area

Stayed in October 2024

-

The room was lovely. The breakfast was amazing and the hotel staff was very helpful.

Stayed in September 2024

Location was fabulous views amazing we absolutely loved everything about our loft soo new clean modern Gorgeous beds was like sleeping on a cloud was a Great experience our private Swiss chalet loft soo spacious my family of 4 really enjoyed the 2 bathrooms upstairs and down bedrooms my Daughters were Thrilled soo comfortable and luxurious!

Stayed in October 2024

The room is decorated amazingly. I like it very much. I recommend coming during the snowy season, the view is very beautiful.

Stayed in October 2024

Attention to detail - the property and the staff. Very hip, cool building. The wellness spa was divine.Location was central to everything. Breakfast was great

Stayed in July 2024

Toilet and bathroom setup is not ideal. No feeling of privacy.

Clean, friendly staff. Central in zermatt.

Stayed in May 2025

Lacked a boot room for skis & boots. Coming straight back into the room in wet ski gear was not ideal. Bathroom had no heating, needs heated towel rail.

Beautifully designed and decorated. Great location.

Stayed in January 2025

I am writing to express my disappointment with our recent stay at your chalet in Zermatt. While the room was advertised as a luxurious chalet, it was anything but that—cramped and far from comfortable. From the moment we arrived, the experience was far from what we expected. Upon checking in, we were informed that our luggage would follow us to the room. However, that never happened. We had to wait outside and coordinate with the taxi ourselves, with no one there to assist or welcome us. The next morning, when we inquired about having breakfast accommodated in our chalet, the staff member we spoke with was visibly annoyed and informed us that it was not her responsibility. We were directed to check with the chalet staff, who were actually the same staff members. By the time we returned from our hike later in the day, it was too late to order breakfast in our room, as we were told this had to be done before 3 PM—something we were not informed about earlier. This completely ruined the romantic aspect of our stay. The solution offered, to have breakfast at the hotel 15 minutes away, was unappealing given the subpar service we had already experienced. We certainly did not feel inclined to spend an additional 60 CHF for a breakfast that should have been a simple and enjoyable part of our stay. To add to our dissatisfaction, when we asked for directions for a hike from Zum See, the staff member treated us as if we were ignorant for even asking. Zum See may be a restaurant, but it is also a well-known starting point for hikes, and we would have appreciated a simple, courteous response instead of condescension. This was our first time encountering such poor service in Zermatt, a place we visit regularly. The overall experience was far below our expectations of luxury and hospitality, and it left a sour taste in what was supposed to be a special trip.

Location - romantic aspect of not being part of a hotel but felt like a mini home

Stayed in September 2024

No mirror in bedroom. Not much closet space

Modern, comfortable and very clean

Stayed in September 2024

Couldn’t plug in outlets and pictures make it seem much bigger than what it is .

Bed was comfortable

Stayed in August 2024

There are no comments available for this review

Stayed in June 2025

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in November 2024

There are no comments available for this review

Stayed in October 2024

There are no comments available for this review

Stayed in September 2024