Reviews of Luxury Loft by Heinz Julen
Bachstrasse 110a, 3920 Zermatt, Switzerland
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Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReally nice and innovative design
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewWe loved being able to lay in a super comfy bed and watch the world go by… and in a quiet area… Whilst not in the city centre it is only about a 5-10 minute walk (on flat ground). The green bus runs regularly for free and this will take you to the city centre… (about a 1 minute walk to the bus stop) This property is only a 5 minute walk to the cable car to go to the Matterhorn..
There was no fridge and no suitcase racks so luggage had to be open on the floor…
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewThe cottage is very unique but a little tight on space. Bed was comfortable. The main hotel hosts were very nice and helpful as we did not quite follow the process for picking up the keys!
I did not realize during research and booking that the bathroom was on a lower level which was a bit inconvenient for me three months post knee replacement surgery.
Dear Leanne, Thank you so much for taking the time to share your feedback. We’re glad to hear that you found the cottage unique and the bed comfortable, and that our team at the main hotel was able to assist you warmly—especially with the key collection process! We do appreciate your comments regarding the layout of the cottage. We understand how having the bathroom on a lower level could be inconvenient, especially during recovery from surgery. We will certainly take this into consideration and do our best to communicate layout details more clearly for future guests. Wishing you a continued smooth recovery, and we hope to welcome you back again under more comfortable circumstances. Warm regards, Carmen
Dear Leanne, Thank you so much for taking the time to share your feedback. We’re glad to hear that you found the cottage unique and the bed comfortable, and that our team at the main hotel was able to assist you warmly—especially with the… Show more
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewClean, friendly staff. Central in zermatt.
Toilet and bathroom setup is not ideal. No feeling of privacy.
Thank you very much for your feedback! We're glad to hear you appreciated our clean facilities, friendly staff, and central location in Zermatt. We’re sorry to hear that the bathroom setup didn’t meet your expectations. Your comments regarding privacy are important to us, and we will take them into consideration as we look for ways to improve our guest experience. We truly value your input and hope to have the opportunity to welcome you back in the future. Warm regards, Your Backstage Team
Thank you very much for your feedback! We're glad to hear you appreciated our clean facilities, friendly staff, and central location in Zermatt. We’re sorry to hear that the bathroom setup didn’t meet your expectations. Your comments r… Show more
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 14 May 2025 · Stayed in May 2025
Verified reviewRiver Chalet was beautiful and private. Easy walk to Matterhorn Gondolas and into town also. We had a fabulous stay.
Dear David, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the beauty and privacy of the River Chalet, as well as its convenient location near the Matterhorn gondolas and the town center. It’s wonderful to know you had a fabulous stay – we truly appreciate your feedback and hope to welcome you back again soon! Warm regards, Your Backstage Team
Dear David, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the beauty and privacy of the River Chalet, as well as its convenient location near the Matterhorn gondolas and the town center. It’s wonderful… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewFrom the moment we were greeted with a coffee to the moment we collected our bags which were delivered to the train station, we had a fabulous time. Perfect room and location.
Dear Pablo, Thank you very much for your wonderful feedback! We’re truly delighted to hear that you enjoyed your stay with us from beginning to end – from the welcome coffee to the luggage delivery at the train station. It’s great to know that you also appreciated the room and the location. We would be happy to welcome you back again soon! 😊
Dear Pablo, Thank you very much for your wonderful feedback! We’re truly delighted to hear that you enjoyed your stay with us from beginning to end – from the welcome coffee to the luggage delivery at the train station. It’s great to know… Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 31 January 2025 · Stayed in January 2025
Verified reviewBeautifully designed and decorated. Great location.
Lacked a boot room for skis & boots. Coming straight back into the room in wet ski gear was not ideal. Bathroom had no heating, needs heated towel rail.
Dear Cheryl, Thank you very much for your valuable feedback! We’re pleased to hear that you liked the design, decoration, and location. We understand your comments regarding the lack of a dedicated space for ski boots and skis, as well as the bathroom heating. Please know that we take your suggestions seriously and will consider them in our future planning. The idea of a towel warmer in the bathroom is also an excellent recommendation, and we will gladly look into it. We hope to welcome you back soon and look forward to providing you with an even more enjoyable stay. Best Regards, Your Backstage Team
Dear Cheryl, Thank you very much for your valuable feedback! We’re pleased to hear that you liked the design, decoration, and location. We understand your comments regarding the lack of a dedicated space for ski boots and skis, as well as… Show more
Reviewed: 24 November 2024 · Stayed in November 2024
Verified reviewReviewed: 31 October 2024 · Stayed in October 2024
Verified reviewAmazing place to stay as a couple in front of the river in a quiet area
A bit hard to find, follow instructions closely or take a service from train station
Reviewed: 31 October 2024 · Stayed in September 2024
Verified reviewThe room was lovely. The breakfast was amazing and the hotel staff was very helpful.
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Reviewed: 22 October 2024 · Stayed in October 2024
Verified reviewLocation was fabulous views amazing we absolutely loved everything about our loft soo new clean modern Gorgeous beds was like sleeping on a cloud was a Great experience our private Swiss chalet loft soo spacious my family of 4 really enjoyed the 2 bathrooms upstairs and down bedrooms my Daughters were Thrilled soo comfortable and luxurious!
Reviewed: 22 October 2024 · Stayed in October 2024
Verified reviewThe room is decorated amazingly. I like it very much. I recommend coming during the snowy season, the view is very beautiful.
Reviewed: 21 October 2024 · Stayed in October 2024
Verified reviewReviewed: 26 September 2024 · Stayed in September 2024
Verified reviewLocation - romantic aspect of not being part of a hotel but felt like a mini home
I am writing to express my disappointment with our recent stay at your chalet in Zermatt. While the room was advertised as a luxurious chalet, it was anything but that—cramped and far from comfortable. From the moment we arrived, the experience was far from what we expected. Upon checking in, we were informed that our luggage would follow us to the room. However, that never happened. We had to wait outside and coordinate with the taxi ourselves, with no one there to assist or welcome us. The next morning, when we inquired about having breakfast accommodated in our chalet, the staff member we spoke with was visibly annoyed and informed us that it was not her responsibility. We were directed to check with the chalet staff, who were actually the same staff members. By the time we returned from our hike later in the day, it was too late to order breakfast in our room, as we were told this had to be done before 3 PM—something we were not informed about earlier. This completely ruined the romantic aspect of our stay. The solution offered, to have breakfast at the hotel 15 minutes away, was unappealing given the subpar service we had already experienced. We certainly did not feel inclined to spend an additional 60 CHF for a breakfast that should have been a simple and enjoyable part of our stay. To add to our dissatisfaction, when we asked for directions for a hike from Zum See, the staff member treated us as if we were ignorant for even asking. Zum See may be a restaurant, but it is also a well-known starting point for hikes, and we would have appreciated a simple, courteous response instead of condescension. This was our first time encountering such poor service in Zermatt, a place we visit regularly. The overall experience was far below our expectations of luxury and hospitality, and it left a sour taste in what was supposed to be a special trip.
Reviewed: 19 September 2024 · Stayed in September 2024
Verified reviewModern, comfortable and very clean
No mirror in bedroom. Not much closet space
Reviewed: 6 September 2024 · Stayed in September 2024
Verified reviewReviewed: 23 August 2024 · Stayed in August 2024
Verified reviewBed was comfortable
Couldn’t plug in outlets and pictures make it seem much bigger than what it is .
Reviewed: 11 July 2024 · Stayed in July 2024
Verified reviewAttention to detail - the property and the staff. Very hip, cool building. The wellness spa was divine.Location was central to everything. Breakfast was great
Dear Silvia, Thank you for your exceptional and heartfelt review! We are absolutely thrilled to hear that your stay with us was both exceptional and memorable. Your praise for our attention to detail, our hip and cool building, and our divine wellness spa truly warms our hearts. We're delighted that our central location and great breakfast added to your wonderful experience. Our team takes great pride in providing outstanding service, and it's incredibly rewarding to know that it made your stay special. We can't wait to welcome you back for another unforgettable visit. Warmest regards, Backstage Hotel Team
Dear Silvia, Thank you for your exceptional and heartfelt review! We are absolutely thrilled to hear that your stay with us was both exceptional and memorable. Your praise for our attention to detail, our hip and cool building, and our di… Show more