Reviews of Hotel Luzernerhof 4 stars
Alpenstrasse 3, 6004 Luzern, Switzerland
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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewLocation was great! Staff was very friendly and room was comfortable.
Some issues with lights in the room. Some didn’t work.
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewThe staff were nice
Automatic air-conditioning was next to useless. Arrived and the windows were open so the aircon not working. Had to close the windows but then it was cooler outside than inside. Couldn't leave the windows open because it was noisy so it was a no win situation.
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewBEST LOCATION and it was a clean and comfortable room! We loved our room because we could see part of the lake.
Sink plug was stuck so the sink didn’t drain. It would be great to have a kettle and some milk for tea. Pillows were too soft.
Dear Emily, Thank you for your kind feedback. We are delighted that you enjoyed our central location and that your room, with its partial lake view, made your stay in Lucerne even more special. We regret that the pillows were too soft for you. Please note that upon request at the reception, we also provide foam pillows, and we are sorry that you were not able to make use of this option. Each room is equipped with a coffee machine, which can also be used as a kettle for hot water to prepare tea. Tea bags and milk are refilled daily by our housekeeping team. We hope to have the chance to welcome you again. Kind regards, Vania Bertschy, Hotel Luzernerhof
Dear Emily, Thank you for your kind feedback. We are delighted that you enjoyed our central location and that your room, with its partial lake view, made your stay in Lucerne even more special. We regret that the pillows were too soft for y… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation flat short walk along promenade to train station but could also use the regular bus outside hotel Great restaurants close by Room clean comfortable
When windows open traffic was loud
Dear Vickie, Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay with us, appreciated the convenient location, and found the room clean and comfortable. We regret that the traffic noise disturbed you when the windows were open. Since we are located in the city center there is not much we can do about the noise but we certainly understand how uncomfortable this can be, especially when it's warm and the windows need to be opened. We hope to see you again soon. Kind regards, Vania Bertschy, Hotel Luzernerhof
Dear Vickie, Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay with us, appreciated the convenient location, and found the room clean and comfortable. We regret that the traffic noise disturbed you whe… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGreat breakfast room layout.
Breakfast menu should be improved.
Dear Sirirat, thank you for your feedback. We hope you enjoyed your stay in Lucerne. We appreciate your suggestion regarding the breakfast menu and will review it to see how we can make improvements. We would be happy to have the chance to welcome you again soon. Kind regards, Vania Bertschy, Hotel Luzernerhof
Dear Sirirat, thank you for your feedback. We hope you enjoyed your stay in Lucerne. We appreciate your suggestion regarding the breakfast menu and will review it to see how we can make improvements. We would be happy to have the chance to … Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation and staff
Room on the low quality standards, specially the bathroom, with shower not holding up and clogged sink
Dear Antonio, Thank you for your feedback. We hope you had an enjoyable stay in Lucerne and we are happy to hear that you appreciated our location and our staff. We have renovated and newly furnished all of our hotel rooms last summer as well as added modern amenities like Nespresso coffee machine to ensure our guests have a comfort and pleasant stay with us. We regret to hear that you experienced issues with the shower and the clogged sink. We will make sure to look into this promptly so that future stays will be even more comfortable. We would be delighted to welcome you again on another occasion. Kind regards, Vania Bertschy, Hotel Luzernerhof
Dear Antonio, Thank you for your feedback. We hope you had an enjoyable stay in Lucerne and we are happy to hear that you appreciated our location and our staff. We have renovated and newly furnished all of our hotel rooms last summer as we… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation
Dust in the room. Over priced for what you got.
Dear Anne-Marie, Thank you for your feedback. We are glad that you appreciated our central location and we hope you had an enjoyable stay in Lucerne. At the same time, we regret to hear about the dust in your room and that you felt the value did not match your expectations. Cleanliness and offering a fair experience are very important to us, and we will address your comments with our team. We appreciate your input and hope to have the opportunity to welcome you again and provide you with an improved stay. Kind regards, Vania Bertschy, Hotel Luzernerhof
Dear Anne-Marie, Thank you for your feedback. We are glad that you appreciated our central location and we hope you had an enjoyable stay in Lucerne. At the same time, we regret to hear about the dust in your room and that you felt the valu… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewStaff at the restaurant are not friendly
Dear Vicky, Thank you for your feedback. We hope you had an enjoyable stay in Lucerne. We are truly sorry to hear that you did not feel warmly welcomed by our restaurant staff. Friendliness and attentive service are very important to us, and we sincerely apologize that this was not your experience. Please be assured that we will address this matter with our team to ensure improvements. We appreciate your comments and hope to have the chance to welcome you again and provide you with a more positive impression. Kind regards, Vania Bertschy, Hotel Luzernerhof
Dear Vicky, Thank you for your feedback. We hope you had an enjoyable stay in Lucerne. We are truly sorry to hear that you did not feel warmly welcomed by our restaurant staff. Friendliness and attentive service are very important to us, an… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewVery nice hotel, cozy and comfy! The room is not big, but modern, clean and well-organised. With a good coffee machine :) The staff is friendly, and the breakfast is tasty.
Dear Anna, Thank you so much for your wonderful feedback. We are delighted to hear that you felt comfortable and well taken care of during your stay. The Hotel Luzernerhof is an older city hotel, which is why the rooms are limited in size. However, with the last renovation in 2024, we made the most of the rooms to offer our guests a pleasant stay. Your kind words about our hotel and team mean a lot to us, and we are very happy that you enjoyed your time in Lucerne. We look forward to welcoming you back again soon. Kind regards, Vania Bertschy, Hotel Luzernerhof
Dear Anna, Thank you so much for your wonderful feedback. We are delighted to hear that you felt comfortable and well taken care of during your stay. The Hotel Luzernerhof is an older city hotel, which is why the rooms are limited in size. … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewGood value for money and breakfast was decent.
Staff were a bit uncoordinated and struggled with some basic requests.
Dear Darren, thank you for your kind feedback. We are happy to see that you had an enjoyable stay in Lucerne. At the same time, we regret that our service did not meet your expectations. Please accept our apologies for the lack of coordination you experienced. We will review your comments with our team to ensure smoother service and better guest support in the future. We hope to have the chance to welcome you back and provide you with an even more enjoyable stay. Kind regards, Vania Bertschy, Hotel Luzernerhof
Dear Darren, thank you for your kind feedback. We are happy to see that you had an enjoyable stay in Lucerne. At the same time, we regret that our service did not meet your expectations. Please accept our apologies for the lack of coordinat… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewExcellent location for enjoying Lucerne. Staff were very helpful and welcoming. Comfortable bed!
It took about 5 minutes of running water to eventually have hot water... it seems such a waste of water unfortunately.
Dear Sarah, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our central location, found our team helpful and welcoming, and appreciated the comfort of the bed. At the same time, we sincerely apologize for the inconvenience you experienced with the hot water and fully understand your concern regarding water waste. Please rest assured that we will look into this matter with our technical team to ensure improvements are made. We hope to have the pleasure of welcoming you back to Lucerne again soon. Kind regards, Vania Bertschy, Hotel Luzernerhof
Dear Sarah, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our central location, found our team helpful and welcoming, and appreciated the comfort of the bed. At the same time, we sincerely apologize f… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewClose to the concert hall and railroad station.
Extremely noisy room from traffic. Did not sleep most of the night. At the reception I asked for a quiet room but they didn't even acknowledge my request. May be they were full but they could at least communicate and not just smile. And it is not a language problem..I speak swiss german
Dear Jean-Pierre, Thank you for taking the time to share your feedback with us. We regret to hear that the street noise disturbed your stay. As our hotel is located right in the city center, some level of traffic noise, unfortunately, cannot be completely avoided. Please allow us to clarify that we assigned you a room on the highest floor, which are considered to be our quieter rooms. We are sorry if this did not meet your expectations and if our reception team did not communicate this more clearly when you requested a quiet room. We hope to get the chance to welcome you again. Kind regards, Vania Bertschy, Hotel Luzernerhof
Dear Jean-Pierre, Thank you for taking the time to share your feedback with us. We regret to hear that the street noise disturbed your stay. As our hotel is located right in the city center, some level of traffic noise, unfortunately, canno… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe room was very clean, and we got just the room we had wished for. Breakfast was good and the staff were super nice. Location was good.
The hallway was a bit dirty and the wi-fi didn’t work in our room which was located at the far end of the hotel. We thought the Wi-Fi didn’t work at all and went to McDonalds to use the wi-fi. Later we noticed that it would have worked in the lobby.
Dear Guest, Thank you very much for sharing your detailed feedback with us. We are delighted to hear that you enjoyed our central location, the cleanliness of your room, the breakfast, and the friendliness of our team. We sincerely apologize for the inconvenience you experienced with the Wi-Fi connection in your room. Please rest assured that we are already working on improving, so future stays will be more comfortable. We also take note of your comment regarding the hallway and will address this with our housekeeping team. We hope to have the pleasure of welcoming you back again soon. Kind regards, Vania Bertschy, Hotel Luzernerhof
Dear Guest, Thank you very much for sharing your detailed feedback with us. We are delighted to hear that you enjoyed our central location, the cleanliness of your room, the breakfast, and the friendliness of our team. We sincerely apologiz… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLocation, staff, comfort of the bed.
Dirty reception area, floor, stairs. Quite old carpets in the reception area with lots of dust and trash lying around. Poor sound isolation.
Dear Gefra, Thank you for your feedback. We are happy you enjoyed our location, our friendly staff, and the comfortable beds. We apologize for the condition of the reception area and the noise issues you experienced. Your comments regarding cleanliness have been shared with our team, and we are taking steps to improve these areas. We appreciate your input and hope to have the chance to welcome you back in Lucerne. Kind regards, Vania Bertschy, Hotel Luzernerhof
Dear Gefra, Thank you for your feedback. We are happy you enjoyed our location, our friendly staff, and the comfortable beds. We apologize for the condition of the reception area and the noise issues you experienced. Your comments regarding… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewBest location!
Clean and nice !
Dear Gulnar, Thank you very much for your kind review. We are happy that you enjoyed your stay in Lucerne and we hope to see you again soon. Kind regards, Vania Bertschy, Hotel Luzernerhof
Reviewed: 25 August 2025 · Stayed in June 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewVery good location
Rooms ok …WiFi horrendous… could hear noise from traffic outside.
Dear Rosemary, Thank you for sharing your feedback. We hope you enjoyed your time in Lucerne and are happy to hear you appreciated our excellent location. We are sorry for the WiFi issues and are already working to improve them for a smoother experience next time. Being in the city center means some outside noise is unavoidable, but we hope it didn’t spoil your stay. We would be delighted to welcome you back in the future. Kind regards, Vania Bertschy, Hotel Luzernerhof
Dear Rosemary, Thank you for sharing your feedback. We hope you enjoyed your time in Lucerne and are happy to hear you appreciated our excellent location. We are sorry for the WiFi issues and are already working to improve them for a smooth… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation
Very small 2 bedroom. No air conditioning. Very little uncomfortable
Dear Adam, thank you for your feedback. We’re glad you appreciated our central location. All our rooms are equipped with an automatic air circulation system that provides fresh air and cooling, even without traditional air conditioning. We regret that this, as well as the rest of your room did not meet your expectations. Best regards, Jan Stapfer, Hotel Luzernerhof
Dear Adam, thank you for your feedback. We’re glad you appreciated our central location. All our rooms are equipped with an automatic air circulation system that provides fresh air and cooling, even without traditional air conditioning. We … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewMy stay at the Hotel Luzernerhof was excellent. From my arrival to departure, the staff went out of their way to help, and were extremely helpful, welcoming, friendly, and professional. The hotel has an excellent location, perfect for a stay in Luzern. I would recommend the hotel to anyone visiting the city. Thank you.
N/A
Dear Paul, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us and that our team made you feel welcome and well taken care of. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Lucerne. Kind regards, Vania Bertschy, Hotel Luzernerhof
Dear Paul, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us and that our team made you feel welcome and well taken care of. We truly appreciate your recommendation and look forward… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewHorrible smelly moldy room. Asked staff to change room - they said all rooms were like this. This is an old hotel which has done a superficial renovation of rooms. It smells of mold. It made me sick
See comments above
Dear Satara, thank you for sharing your feedback. We are truly sorry to hear about your experience and that you felt uncomfortable during your stay. Please allow us to clarify that we have renovated and newly furnished all of our hotel rooms last summer, as well as added modern amenities like a Nespresso coffee machine to ensure our guests have a comfortable and pleasant stay with us. We regret if this was not reflected during your visit and will carefully investigate your comments regarding smell and room condition, as this does not meet our standards. Best regards, Jan Stapfer, Hotel Luzernerhof
Dear Satara, thank you for sharing your feedback. We are truly sorry to hear about your experience and that you felt uncomfortable during your stay. Please allow us to clarify that we have renovated and newly furnished all of our hotel room… Show more