Reviews of Hotel Müller - mountain lodge 3 stars

Friendly staff, excellent decorating. Plenty of car parks, quiet rooms, super clean, nespresso machine in the room, good lighting in the room for business guests. Superb breakfast.

Nothing.

Lovely authentic mountain hotel with great restaurant

Nothing

We visited Pontresina to enjoy an active summer holiday, with plans for hiking and biking in the surrounding area. While the hotel offered a comfortable stay facilities-wise overall, we felt that it was not primarily geared toward guests with an outdoor or sporty focus.

We had a significant amount of gear with us, including bikes and hiking equipment. Although a bike room was available, it was quite small and not very easy to access. On one occasion, our hiking poles were put in a room's trash bin-possibly an accident, though it did feel symbolic of the hotel’s limited accommodation for active guests. Additionally, our room was found unlocked one day, likely due to an oversight by the cleaning staff (nothing was stolen). On another morning, a disturbance occurred in the breakfast area when a guest loudly accused others, and the staff chose not to intervene. To the hotel’s credit, we were compensated for the inconvenience, which we appreciated. However, these small but notable incidents made it difficult to rate the experience as overall good.

Great location, very comfortable, lovely staff and excellent restaurant.

The sauna wasn't working- disappointing after hikes.

Excellent stay. Great central location and close to bus stop, which is essential to explore the region. Rooms very clean and beds comfortable. The hotel restaurant and service was top class.

The family suite is very spacious, beds were comfortable, fully stocked bathroom. Good location.

The family suite is located in the building across the street, without an elevator. Breakfast was sparse.

Good. Nice hotel in good area.

Old fashion flavor great location

Listing a sauna/steam is not worthy if they are not on when requested. Big disappointment, but would still return if/when in the area.

We stayed in the family lodge. It was superb for us. We have two teen boys, so the space was great. The hotel were fantastic, they picked us up and dropped us off at the train station. Pontresina is lovely. We did the horse ride and walked back from Val Roseg. We took the train to St. Moritz. Ideal location for us. We enjoyed the welcome drinks too.

There was nothing I could fault.

The room was nice, clean and large. Staff at the hotel helpful, took my bags in the morning before check in.

Wellness was a bit disappointment. It was not very clean.

Brilliant staff; gorgeous terrace with amazing mountain views. Loved the spa and the design of the bedrooms, incredible beds and bedding - great bathrooms! They held our luggage and offered to transport it to the station for free, so helpful. The staff were very efficient and polite. Lots of special touches - they saw it was my dad's birthday just from the passport date and sent prosecco to the room! Absolutely loved it. Stayed in 5 places on the Bernina Express and this was by far the best, most beautiful and comfortable. The town is also stunning.and the views from every room were gorgeous.

Only issue we had was with struggling to charge our phones in the room, but possibly this is to do with the difference in cables between the UK and Italy. Bring a portable charger!

Hot beverages at breakfast served to table but no waiters materialised in the breakfast area and took the requests.

The hotel feels much more like a 4 or 5-star hotel - it's really a classy place to stay The staff are all very professional, helpful and courteous The rooms are well-appointed and the bedding and toiletries are top quality The hotel restaurant is EXCELLENT - absolutely one of the best restaurants in Pontresina (probably in all of Oberengadin!) Great breakfast with a nice selection of local produce - the cheese and cold meats are lovely Easy to reach by car or by public transport (the hotel will meet you at Pontresina train station) Very clean and hygienic accommodation

I just wish that I could visit the Hotel Müller more frequently

Great place to spend time in Engadin. I was there for a ski competition and had a very pleasant and relaxed stay. The train station and ski tracks are reachable by foot.