Reviews of Hotel Märthof Basel 4 stars
Marktgasse 19, Old Town Grossbasel, 4051 Basel, Switzerland
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewFantastic location helpful staff. Beautiful rooms. Mini bar refilled every day at no charge. Amazing sauna. Free public transport offered after arrival.
Nothing
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewThe location and the room were excellent. We had a suite that overlooked the square. The staff was very attentive.
Part of a perfect location includes the sounds of the trams. They do stop running, maybe midnight to 6am. I am not positive.
Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in June 2025
Verified reviewBeautiful classic hotel in the heart of Basel. The staff was excellent. One of the best dinners of our travel was at the restaurant in the hotel.
There are stairs in the entry- might be hard if you have disabilities
Dear Julie, Thank you for the great review of our hotel! We are honored that our restaurant has left such a lasting impression. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Haslebner Front Desk / Hotel Märthof
Dear Julie, Thank you for the great review of our hotel! We are honored that our restaurant has left such a lasting impression. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Haslebner Front D… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewHusband had breakfast there and said it was amazing. Room was huge but stairs in the room were tricky. First class hotel. Best steam room ever and Im obsessed with steam rooms.
Very noisy, construction going on right around hotel. Windows weren’t soundproof enough.
Dear Karen, Thank you for the great review of our hotel! We are honored that our wellness area left such a lasting impression on you. It is also wonderful to know that you enjoyed all of the hotel's amenities and would recommend us as a first-class hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Haslebner Front Desk / Hotel Märthof
Dear Karen, Thank you for the great review of our hotel! We are honored that our wellness area left such a lasting impression on you. It is also wonderful to know that you enjoyed all of the hotel's amenities and would recommend us as a fi… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewWe were up graded on check in the room was very spacious which was fabulous .There was a selection of sweets to help yourself in the foyer and on check out we were given a bottle of water and a bar of chocolate for our onward journey
WE hired a car from this location but cannot park near hotel because of the trams
Dear Geraldine, Thank you for the great review of our hotel! We are honored that you appreciate the amenities of the hotel and that we were able to make you happy with the upgrade. We will investigate the transfer further; the drop-off point should actually be directly in front of the hotel entrance. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Haslebner Front Desk / Hotel Märthof
Dear Geraldine, Thank you for the great review of our hotel! We are honored that you appreciate the amenities of the hotel and that we were able to make you happy with the upgrade. We will investigate the transfer further; the drop-off poi… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe steps in the room are difficult to see and I fell and twisted my foot. There were also numerous near falls.
Steps in the room. House keeping did not clear away dirty cups.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewbeautiful, clean, spacious room with lovely decor...made you feel so comfortable the second you walked through the door into the room. Walk in shower was perfect water pressure and again with lovely modern yet complementary decor
my only negative was the noise from outside overnight...every 15mins a chime/ bell was going off somewhere so disrupted my sleep...but i still love the room and location
Dear Guest, Thank you for the great review of our hotel! We are very pleased that all the amenities and the style of our establishment were to your liking. The bell sound you heard comes from St. Martin's Church, a historically significant landmark in our beloved Basel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Haslebner Front Desk / Hotel Märthof
Dear Guest, Thank you for the great review of our hotel! We are very pleased that all the amenities and the style of our establishment were to your liking. The bell sound you heard comes from St. Martin's Church, a historically significant… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewLocation and staff
Constant tram noise and road building works. One morning works began a 4 am! All could be solved with good secondary glazing
Dear Guest, Thank you for the great review of our hotel! It's a pity that the vibrant heart of downtown Basel robbed you of some sleep. Renovating the historic windows could indeed help with double glazing. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Haslebner Front Desk / Hotel Märthof
Dear Guest, Thank you for the great review of our hotel! It's a pity that the vibrant heart of downtown Basel robbed you of some sleep. Renovating the historic windows could indeed help with double glazing. We are glad that you enjoyed you… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe staff were really helpful and just so friendly. We had a lovely warm welcome when we arrived and told where we could find everything. We had asked about Wickelfische's and they advised we could borrow some from the hotel at no extra cost. The place was immaculate and had the best scent when you walked through the entrance.
There wasn't anything in particular that we didn't like. If i had to pick one thing it would be the heat in the room at night, with the window open it was quite noisy with the trams passing by.
Dear Catherine Thank you so much for your kind words and for taking the time to share your experience! We are happy to hear that you enjoyed your stay and felt welcomed by our team. It is great that we could help with the Wickelfisch bags and that you appreciated the cleanliness and ambiance of the hotel. We are sorry to hear the room temperature and tram noise caused a bit of discomfort at night. Your feedback is valuable, and we will look into ways to improve the sleeping experience for our guests. We hope to welcome you back to Basel and our hotel again soon! Best Regards Lynn Wermuth Front Office
Dear Catherine Thank you so much for your kind words and for taking the time to share your experience! We are happy to hear that you enjoyed your stay and felt welcomed by our team. It is great that we could help with the Wickelfisch bags … Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewBeautiful hotel
Hotel is not air condition - and the wrather was Hot
Dear Phillip, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Haslebner Front Desk / Hotel Märthof
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation
The air condition was weak. When asked the front desk, they said the government regulated the temperature. However, friends at other hotels said their A/C was great. Also, the retail stores had great, cold A/C. So, the front desk used the government regulation reason to cover up the real reason their A/C was not working good. There were several rooms on our floor, 4th floor, that had children running around and screaming at 10:30 pm. We had to go down to the front desk to let them know. The entire stay at the hotel was a disaster!
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewOld windows so you can hear the tram all night, we were on the first floor. We went to the spa at 9:30 but it was apparently closed as everything was off
Dear Simons, Thank you for the review of our hotel and the time you took for it! We're sorry that the vibrant heart of Basel's city center disturbed your sleep. Regarding our spa offerings, we ask guests at check-in to let us know if they would like us to turn on the sauna and steam bath for them. Both annoyances could have been avoided with better communication on our part, and we apologize for that. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Haslebner Front Desk / Hotel Märthof
Dear Simons, Thank you for the review of our hotel and the time you took for it! We're sorry that the vibrant heart of Basel's city center disturbed your sleep. Regarding our spa offerings, we ask guests at check-in to let us know if they … Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewExtremely friendly personnel, awesome breakfast, stunning rooftop terrace, room was absolutely okay to spend some quality time. Swissness at its best!
The gym needs maintenance.
Dear Family_Trips_anywhere Thank you so much for your wonderful feedback! We are happy to hear you enjoyed the friendly service, breakfast, and our rooftop terrace. It is great to know the room was comfortable for your stay. We appreciate your kind words about our Swiss hospitality! We also thank you for your honest note about the gym. Best regards Lynn Wermuth Front Office
Dear Family_Trips_anywhere Thank you so much for your wonderful feedback! We are happy to hear you enjoyed the friendly service, breakfast, and our rooftop terrace. It is great to know the room was comfortable for your stay. We appreciate… Show more
Reviewed: 15 August 2025 · Stayed in May 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewPerfect location - great staff
Shame the restaurant was closed, but we were told well in advance
Dear Chris Thank you for your kind words! We are glad you enjoyed the location and our staff. We apologize for the inconvenience regarding the restaurant closure but appreciate your understanding about the advance notice. We hope you found some great alternative dining options and look forward to welcoming you back soon! Best regards Lynn Wermuth Front Office
Dear Chris Thank you for your kind words! We are glad you enjoyed the location and our staff. We apologize for the inconvenience regarding the restaurant closure but appreciate your understanding about the advance notice. We hope you found… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewLocation...cleanliness
Email a few days before arrival tell that the restaurant was closed for a month.....not good news as we like to dine in hotel. Would have chosen another hotel if I had known it was closed for 1 month....spoilt the overall experience
Dear Peter, Thank you for the great review of our hotel! Thank you for your understanding regarding the restaurant closure due to holidays. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Haslebner Front Desk / Hotel Märthof
Dear Peter, Thank you for the great review of our hotel! Thank you for your understanding regarding the restaurant closure due to holidays. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Hasle… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewfantastic room Very helpful staff
Dear David Thank you so much for your wonderful review. We are thrilled to hear that you enjoyed the room and found our staff helpful. We hope to welcome you back again soon! Kind regards Lynn Wermuth Front Office
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewStayed in a junior suite, comfortable furniture, well located, good views from the balcony, helpful staff, good rooftop bar.
Issue with the sensor light.
Dear Yash Thank you very much for sharing your feedback with us. Great that you liked the Junior Suite you stayed in the with view of the balcony! On behalf of the Hotel Märthof team we would like to thank you for stay and hope to welcome you back again. Kind regards from Basel Florence Rooms Division Manager
Dear Yash Thank you very much for sharing your feedback with us. Great that you liked the Junior Suite you stayed in the with view of the balcony! On behalf of the Hotel Märthof team we would like to thank you for stay and hope to welcome y… Show more