Everything was perfect! Every member of the staff was incredibly supportive and friendly. The hotel is a bit outside the center, but we truly enjoyed the pleasant walks. Our room was beautiful and cozy, and the breakfast was absolutely amazing. We didn’t want to leave! We created such wonderful honeymoon memories in Zermatt. Thank you so much for your warm hospitality.

Stayed in August 2025

Amazing stay could not fault a thing .staff also fantastic friendly and very helpful. Breakfast was first class. The red squirrel was a delight to watch.. 😁😆

Stayed in June 2025

Nothing really to complain about!

Lovely staff and amazing dinners!

Stayed in July 2025

The best staff and service! Everyone was super warm and welcoming! They went above and beyond to make our stay special. Would go back in a heartbeat!

Stayed in July 2025

The prices felt quite high and not fully justified in my opinion. Breakfast portions were a bit too small for me, and the cocktails seemed noticeably smaller than they were last year.

I really enjoyed my stay at the hotel. The room was very clean, the location was great – quiet and a bit away from central Zermatt, but close to the hiking trails. The view from the window was amazing, and the sauna was a nice bonus. Also, the male waiter at breakfast was especially kind and welcoming every morning.

Stayed in July 2025

Weather some times 😂

Exceptional Staff is very much helpful and polite. Thier guidance up to the mark. I am muslim traveler they prepared in advance regarding vegan halal food in breakfast.

Stayed in July 2025

Room, breakfast and restaurant were excellent. Staff went out of their way to welcome us and anticipate/fulfil every need. Our room had a sauna and steam arrangement, and a large balcony overlooking the Matterhorn. We did not use the hotel spa.

Stayed in July 2025

It is at the far end of Zermatt but they offer transport to/from train station and there is a bus a short walk away so this is only a very minor negative.

Super friendly staff, excellent breakfast and the private spa. Restaurant was excellent in the evening too and the room was very nice.

Stayed in June 2025

Literally nothing! it was a perfect stay in all regards.

Our stay at Matthiol was better than perfect. From the moment we walked in, we were treated with exceptional warmth. Staff were friendly but discrete and not overbearing. The hotel itself is beautiful, spotlessly clean with thoughtful touches everywhere and gorgeous design. Our room was huge, with the comfiest bed and a giant egg-shaped bath. We were also lucky enough to have a balcony looking out to the forest behind, and a little squirrel visited us every day. The restaurant was excellent, with delicious food and a nice atmosphere. Breakfast was also phenomenal and copious. On the second day of our trip, there was a freak snowstorm and Zermatt had a power cut for around 30 hours; all the shops were closed and I think some people went without food. Not us - the Matthiol team looked after us and still managed to serve us an elaborate breakfast and dinners each night. The chefs were grilling in the kitchen without an extractor fan, battling through the heat and the smoke, and still managing to bring us a delicious dinner. We were astonished and thankful for their commitment and kindness. All the staff were amazing (we couldn't believe they showed up in all the snow!) and worked really hard to ensure that we were cared for in a very unusual and unexpected situation. When things got back to normal, the service was even better, and we had a wonderful 10 days exploring the mountains around Zermatt. At the end of every day, we were so happy to be back in the hotel and in our amazing room. It was the perfect place to unwind and get away from it all, and we left feeling fully revived and rejuvenated. I really, really want to visit again sometime soon. Thank you Matthiol!

Stayed in April 2025

Nothing not to like - it’s a little out of town so night taxis can be expensive however it is walkable .

Beautiful Building the rooms were super we had an epic view of the Matterhorn in a Spa Room

Stayed in March 2025

Ski out distances

Everything

Stayed in February 2025

If you want to access the spa and stay on the side of the hotel, you have to cross restaurants via the lobby in the bath robe.

It was a magical experience in Zermatt and matthiol, staff was so welcoming and helpful.

Stayed in February 2025

Superb location, set just on the outskirt of the town, it feels quiet and private, yet is only a 15 minute walk to the shops and eateries. Room was spacious and clean, and the breakfast was superb.

Stayed in February 2025

Stay was perfect, ski area was difficult for me

Spa, breakfast, locationm staff and views

Stayed in January 2025

Nothing

Fabulous hotel room with sauna and steam room in bathroom. Beautiful hotel and great staff

Stayed in January 2025

The hotel is located at the end of zermatt and on a hill, visiting the village center at night was inconvenient because buses don’t work at night and the hotel only offers a shuttle car at check in and check out, so we had to walk up the hill for 20 minutes. I would consider offering a shuttle service for guests during day and night specially that taxis are so expensive ! It would cost around 60 Francs to get from the center to the hotel in 10 minutes

The staff was amazing, very friendly and helpful at all times, the room was lovely, steam room and sauna in the room were a plus, even though you have them for free in the hotel spa. Balcony was the most beautiful feature of the room specially when it snows! Breakfast was delicious as well Outdoor jacuzzi is a great experience! Overall very satisfied

Stayed in January 2025

Nothing

Clean, modern up to date rooms with traditional Swiss touch. Beautiful spa, bar and dining areas.

Stayed in January 2025

Massage was sooo～ great ！ love it

Stayed in December 2024

Nothing!

Everything - the decor, cleanliness and lovely staff were by far the best things about the hotel.

Stayed in September 2024

It was a great experience. We had only good points. perhaps one small issue is that through the glass door of the bathroom quote some morning light entered which woke us up.

Excellent and very helpful staff. Our request for a harder pollow was immediately accomodated. Sauna wellness complex was very pleasant after a long walking day. We also loved the location, at the outskirts of the village with great views and close to the cable carts.... Oh yes and an excellent coffee machine in the room...

Stayed in September 2024

Everything is perfect about this hotel. The staff is extremely friendly and attentive. They take every effort to make your stay comfortable and luxurious. The food (breakfast buffet and a la carte) is made with noticeably high quality ingredients and cooked to perfection. They are happy to take extra effort to customize it for your needs. The rooms are very elegant and thoughtfully designed. Location is great, with many hiking trails starting from nearby. It's slightly away from Zermatt but with a free pickup and dropoff.

Stayed in September 2024

Best place to stay in Zermatt

Stayed in July 2024

No dinner service on a Tuesday

Very quiet and charming

Stayed in August 2024

The staff is super friendly

Stayed in August 2024