Cleanliness, friendliness, spa Breakfast buffet rooms views Just everything was perfect

Stayed in August 2025

sewerage smell in the bathroom and there mosquitoes at night time there.

great Matterhorn view from my room balcony, very helpful staff and cleanness

Stayed in August 2025

Everything was wonderful, from the time we checked in to the time we checked out. They helped us with hiking plans and even loaned us some hiking poles. Very friendly staff. Can’t beat the view of the Matterhorn! Would definitely stay here again and highly recommend this place for a stay in Zermatt.

Stayed in August 2025

No deal breakers with Metropol Hotel, a couple of stairs on entry-they have a electric vehicle pickup service.Spa could get busy as it's small area but luckily we found it quiet.Rooms are carpeted which we prefer not.Slippers and robe provided.

Terraced rooms facing Matterhorn are worth the splurge as they offer ever changing views of the most photographed iconic mountain and create a picnic atmosphere.Full view windows and door open up to beautiful floral Zermatt. Room was clean, comfy and had fridge,safe,tub/shower combo.The spa area was small but cosy and only had a few guests each time we visited. Breakfast rates excellent in service, selection and,stunning views with eggs to order,lots of fruit.Zermatt can be pricey but we enjoyed the room terrace for pickup meals and drinks.Stayed 4 nights, hotel was quiet, immaculate, and in heart of Zermatt 5 min stroll to Gonergrat rail,Coop grocer,train station,info/ticket center. Book with confidence.We stayed July 2025 peak season and hotel seemed quiet, calming spa like,relaxing.We unpacked upon arrival which atests to the laid back relaxed atmosphere.

Stayed in July 2025

“Lovely stay! The hotel has a fantastic location—close to everything yet peaceful. The atmosphere felt very warm and family-like, and the staff were truly lovely and friendly, making us feel welcome from the moment we arrived. Everything was spotlessly clean. Breakfast was delicious with plenty of variety, and the spa area was a wonderful place to relax after a day out. We also had beautiful views from our room, which made the stay even more special. Highly recommended!”

Stayed in July 2025

Tbh, I don´t recall anything that I didn´t like at this hotel.

Needed a room overnight, and got it for a very good price. Was on groundfloor but still so high up that people didn´t see in my window from the street. The room was spacious and very nice and clean, shower and shower facilities were very good. It also had a small fridge so I could keep my drinks cold (it was very warm in Zermatt when I was there) The hotel had gym, sauna, pool and hot tub and I´m probably forgetting something. The staff were very, very, very nice and helpful and gave me alot of tips of what to do and see in Zermatt itself. The breakfast was very good. Checkout time was at 11am or 12am, not really sure. The hotel also has the option to keep your stuff safe after you check out if you want to do some more sightseeing before you leave. Really nice hotel and if I ever come back to Zermatt this will be my first choice to check out for room.

Stayed in July 2025

Friendly staff. Great location and view of Matterhorn.

Stayed in July 2025

None.

The view of Matterhorn from our room. The neighborhood is a bit off from the center town, so, it was quiet, yet close to train station, etc. Our room was spacious with good bathroom. Dining room was very nice! We enjoyed breakfast there.

Stayed in June 2025

Nothing that comes to mind

Firstly everything was exactly as advertised. All of the staff were exceptional and the spa is well worth a visit. Location puts everything within a short walk. We would not hesitate to stay there if visiting Zermatt again. Views of the Matterhorn from the room were remarkable.

Stayed in July 2025

nothing.

The hotel staff ware all very friendly and helpful. The breakfast was very delicious. We could see the beautiful Matterhorn from the terrace of the room.

Stayed in June 2025

Nothing

Great view from the lunch room and my room

Stayed in June 2025

Nothing. It was great.

Everything! Fabulous location, comfortable, restaurant great especially breakfast and Stephanie at reception was amazingly helpful and fun to deal with. Great to have a ride to and from the station.

Stayed in June 2025

Nothing

Absolutely incredible view from my “lateral view” room - I could sit on my balcony and enjoy a spectacular view of the Matterhorn. The location is perfect, close to the train station and to the cable cars and Gorengrat railway. The staff were all incredibly friendly and there was a great selection at breakfast. The pool and spa was incredible. Swimming with a view of the Matterhorn - I miss it already!

Stayed in June 2025

I had a nice balcony, a table would have been handy and a bit more view

The position is very handy, central, easy walk from the station but the riverside gives it extra space and calm.

Stayed in June 2025

Nothing

Amazing location, wonderful stuff, I broke my leg first day, so I ended up spending next 5 days mostly in the hotel and all the employees were so nice and helpful. Breakfast was very good. I will come.back and would definitely recommend the hotel., Price was also very reasonable for Zermatt.

Stayed in March 2025

The warm and helpful welcome, nothing was to much trouble.

Stayed in February 2025

Nothing

Very good location and amenities! Loved the robes and spa area

Stayed in March 2025

- My room felt a bit like "stuck in the 80ies"

- Very nice wellness area, with a view on Matterhorn - Nice staff that goes the extra mile

Stayed in March 2025

nil

nice and clean boutique hotel, everything was well managed, very comforting amidst the cold weather, great location, stress free experience.

Stayed in March 2025

A wonderful hotel in just a perfect location, with the kindest most helpful staff you could hope you. The room itself was a bit small, but who cares I was on the mountain all day! The beautiful shared facilities, like the hot tub and the pool, were really great. I would stay here again without a second thought.

Stayed in February 2025

Relatively simple but everything worked ! No frills but great value for money.

Unexpectedly fabulous - excellent location - amazing staff- fabulous spa

Stayed in February 2025

All good...

Stayed in February 2025

All good

Great breakfast lovely muesli

Stayed in January 2025

My only feedback is more of my personal preference. Mattress is soft & pillow was too soft to my liking, thankfully I am able to use the small sofa cushion for a firmer pillow substitute.

The location is fantastic, the FO Stephanie was lovely, so are the other team members, driver, restaurant staff, very friendly, made me feel like home. The room was clean, bathroom spotless, nice welcome note too. Best part is the pool & love the jacuzzi, where you have a clear view outside, it’s snowing & you are in the hot tub :-) very relaxing after a day around the village.

Stayed in January 2025