Reviews of Mövenpick Hotel Basel 4 stars
Aeschengraben 25, 4051 Basel, Switzerland
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified revieweverything
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGreat location, great staff, great breakfast, great facilities
Dear Alina Best regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon! Warm regards Selina Thier - Guest Services Manager
Dear Alina Best regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon! Warm regard… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified review“The room and the bed were very bad, I woke up with neck pain. They had pushed two beds together.
Dear Mr. Filiz Best regards from the Mövenpick Hotel Basel and thank you for your feedback. We’re sorry to hear that you were not fully satisfied with the bed and that you experienced discomfort during your stay. Guest comfort is very important to us, and we truly regret that your experience did not meet your expectations. However, we would like to kindly clarify that the room you booked is equipped with a single king-size bed – not two beds pushed together. We have double-checked this and can confirm that it is a full-size, continuous mattress. We will be happy to help you directly on site. It's a pity that we didn't speak in person. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay. Warm regards Selina Thier - Guest Services Manager
Dear Mr. Filiz Best regards from the Mövenpick Hotel Basel and thank you for your feedback. We’re sorry to hear that you were not fully satisfied with the bed and that you experienced discomfort during your stay. Guest comfort is very imp… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe best staff member was an italian lady during breakfast
The staff. I felt they didn t like kids and they were not very helpful, l amost felt I was bothering to ask them questions...
Dear Tiziana Best regards from the Mövenpick Hotel Basel. We are sorry to hear that you had the impression that our team was not child-friendly or helpful. This in no way reflects our standards of service and hospitality. However, we are pleased that you had a positive experience with our Italian colleague at breakfast - we are happy to pass this praise on to her. We hope you will give us another opportunity to impress you with our service in the future. Warm regards Selina Thier - Guest Services Manager
Dear Tiziana Best regards from the Mövenpick Hotel Basel. We are sorry to hear that you had the impression that our team was not child-friendly or helpful. This in no way reflects our standards of service and hospitality. However, we ar… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewBeautiful large roomwith city view on 15th floor. great bed.
Dead on Sunday.
Dear John Best regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon! Warm regards Selina Thier - Guest Services Manager
Dear John Best regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon! Warm regards… Show more
Reviewed: 11 August 2025 · Stayed in June 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe location was amazing, only 5 minutes away from Basel SBB train station and also a stroll away from the Altstadt. The staff was super attentive, helpful and kind. The room was spacious and very comfy. Luxurious look anywhere you set your eyes on, even at the restaurant! Very pleasant!
Maybe the windows in the room. They cannot be open nor tilted and sometimes you needed to do so to air out the room.
Dear Carolina Best regards from the Mövenpick Hotel Basel. Thank you very much for your great feedback and kind words! We are delighted that you found our central location, the ambience and the service provided by our team so positive. It also means a lot to us that you felt comfortable in your room. We ask for your understanding regarding the windows: for safety reasons, they cannot be opened or tilted in our hotel rooms. However, we make every effort to ensure a pleasant and healthy indoor climate with our modern air conditioning system. We look forward to welcoming you back soon! Warm regards Selina Thier - Guest Services Manager
Dear Carolina Best regards from the Mövenpick Hotel Basel. Thank you very much for your great feedback and kind words! We are delighted that you found our central location, the ambience and the service provided by our team so positive. I… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewBar Friendly staff Food Room
Lack of information of hotel facilities (no leaflets with hotel services and check out times)
Dear Emily Best regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon! Warm regards Selina Thier - Guest Services Manager
Dear Emily Best regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon! Warm regard… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewExcellent location .. very close to public transport !!
Dear Louise Best regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon! Warm regards Selina Thier - Guest Services Manager
Dear Louise Best regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon! Warm regar… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewGreat location .. great staff !!
Dear Louise Best regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon! Warm regards Selina Thier - Guest Services Manager
Dear Louise Best regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon! Warm regar… Show more
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in June 2025
Verified reviewReviewed: 12 July 2025 · Stayed in June 2025
Verified reviewConvenient to train station and old town
Dear Pamela Best regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon! Warm regards Selina Thier - Guest Services Manager
Dear Pamela Best regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon! Warm regar… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in June 2025
Verified review