Σχόλια του Hotel Münzgasse - Self Check-in 2 αστέρων

Dear Flavio Thank you for sharing your feedback with us. We are truly sorry to hear about your experience with our staff and the issues you encountered during your check-in process. This is certainly not the level of service we aim to provide, and we deeply regret that you felt treated in such a manner. Please know that we take your comments seriously and will be addressing this matter with the team to ensure that this does not happen again. We value every guest and aim to make their stay as smooth and enjoyable as possible, and we sincerely apologize that we fell short in your case. We hope you will give us another opportunity to provide the positive experience that all our guests deserve. If you have any further concerns or if there's anything we can do to make it right, please don’t hesitate to reach out. Kind regards, Sam Steffen Hotel Münzengasse Luzern

Dear Flavio Thank you for sharing your feedback with us. We are truly sorry to hear about your experience with our staff and the issues you encountered during your check-in process. This is certainly not the level of service we aim to prov… Εμφάνιση περισσότερων