Reviews of Naco Aparthotel by Arca Spa 4 stars
Spissstrasse 44, 3920 Zermatt, Switzerland
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe apartment was perfect for us (3 adults and a baby). Super spacious, comfortable, and had everything we needed. Loved the view from the balcony. The kitchenette came with a microwave and fridge, which was really handy. We asked for a crib and it was all set up when we arrived, even with some balloons on it, such a sweet touch!
Dear Hannah Thank you so much for your lovely review. We are very happy that you liked your stay with us very much. You are welcome for the little surprize. We wish you a good time and maybe again in the future. Kind regards. Team Aparthotel Naco
Dear Hannah Thank you so much for your lovely review. We are very happy that you liked your stay with us very much. You are welcome for the little surprize. We wish you a good time and maybe again in the future. Kind regards. Team Aparthote… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewCloseness to the train station, cleanliness and facilities. Staff were pleasant.
My daughter wanted to use the swimming pool, they didn’t have a women’s only time.
Dear Javed, Thank you very much for your review. We are delighted that you enjoyed the location, the hotel, and our team. In Switzerland there is no separation between women and men or special times exclusive for each. Your daughter could have gone to the pool anyway, as during her stay there were always times (especially in the morning) when the pool was empty. We look forward to welcoming you back. Kind regards, The Naco Hotel Team
Dear Javed, Thank you very much for your review. We are delighted that you enjoyed the location, the hotel, and our team. In Switzerland there is no separation between women and men or special times exclusive for each. Your daughter could… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe room’s size and the bath room’s fan for quickly to dry the room.
We woke up at midnight ,because the room and bed was warm.so we open the door for the cooler air .
Dear Wen Chen, Thank you very much for your review. We are glad you enjoyed the room. To freshen up the air a little, you could request a fan at the reception during the day. For next time you know :) We look forward to welcoming you back. Best regards, The Naco Hotel Team
Dear Wen Chen, Thank you very much for your review. We are glad you enjoyed the room. To freshen up the air a little, you could request a fan at the reception during the day. For next time you know :) We look forward to welcoming you back. … Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe brine pool
Dear Mary, Thank you for your review. We are delighted that you enjoyed our saltwater pool. We look forward to welcoming you back. Kind regards, The Naco Hotel Team
Reviewed: 17 August 2025 · Stayed in August 2025
Verified review- great location, close to the railway station - very clean, very comfortable, very quiet - great breakfast - very kind staff - amazing pool
Absolutely nothing
Dear Guillaume Thank you very much for your review. We are delighted that you enjoyed the location, cleanliness, breakfast, staff, and pool—in other words, everything :) We look forward to welcoming you back. Kind regards Hotel Naco Team
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewIt's really close to the train station, as well as a well-stocked supermarket. The room was nice and clean and had everything for a comfortable stay. The breakfast was also good.
N/A
Dear Thank you very much for staying with us. We're glad you liked and hope to welcoming you again. Kind regards Hotel Naco Team
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewEverything was clean and new, amazing staff and the breakfast was great.
NIL
Dear Gary Thank you your review. We're glad you liked the rooms, staff and breakfast. We hope welcoming you again. Kind regards Your Naco Team
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThis place offers an indoor pool which was great. The water was very nice ,not cold at all . The area was super clean. The hotel offers bathrobes bath slippers towels . The jacuzzi jets were very helpful for a relaxing time after a long day of hiking. The hotel is super close to Zermatt Train station, about 6-7 min walk. Very close to central Zermatt - access to restaurants, shops. There is a supermarket about 1 min walk from the hotel and a daycare!! Plus the hotel offers rooms with a kitchenette. The city bus stops very close to hotel (near Denner supermarket) which takes you to the point of cable cars for the Matterhorn glacier paradise. Overall 10/10 for the location, price, cleanliness. Loved our stay !!
They could have had iron and washer services free of charge. But guess it’s the norm in Zermatt.
Dear Guest, Thank you very much for your detailed review. We are delighted that you enjoyed your stay with us, the location, and the indoor pool. We are sorry, but we do not understand the negative aspect of your stay. We offer guests a laundry room (free of charge) equipped with an iron and ironing board, washing machine, and dryer—accessible to all. We hope to welcome you back again. Kind regards Hotel Naco Team
Dear Guest, Thank you very much for your detailed review. We are delighted that you enjoyed your stay with us, the location, and the indoor pool. We are sorry, but we do not understand the negative aspect of your stay. We offer guests a … Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in June 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewBig room, great breakfast, fantastic pool.
Dear Kramonchat Thank you for review. We are glad to hear that you liked our large breakfast choice and the pool. Maybe we can welcome you again in the future. Sunny regards from Zermatt. Team Aparthotel Naco
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewGreat location, 4 mins walk from train station. Their warm water pool at 34C was splendid for after a long day. There are massage jets in there. Breakfast was great.
Dear Sallis Thank you very much for your review. It is a pleasure to see that you enjoyed the pool with the massage jets as well as the large choice of our breakfast buffet. We hope to welcome you again with us. Kind regards. Team Aparthotel Naco
Dear Sallis Thank you very much for your review. It is a pleasure to see that you enjoyed the pool with the massage jets as well as the large choice of our breakfast buffet. We hope to welcome you again with us. Kind regards. Team Aparthote… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewLocation is close to train station and center of town. The apartments are large, clean, with good views. Loved the heated swimming pool with massage jets.
A little far from the cable car.
Dear Wanli Thank you for letting us know how about your stay with us. Yes, the cable car is at the other side of town, 15-20 minutes walk, but there is also a bus running for free. So, we hope you could enjoy your time in the pool. Have a good time. Kind regards. Team Aparthotel Naco
Dear Wanli Thank you for letting us know how about your stay with us. Yes, the cable car is at the other side of town, 15-20 minutes walk, but there is also a bus running for free. So, we hope you could enjoy your time in the pool. Have a g… Show more
Reviewed: 21 July 2025 · Stayed in June 2025
Verified reviewThe pool is very nice. Breakfast was good.
Dear Nicoleta-Simona Thank you for the review. We love to hear that you enjoyed the pool and also breakfast. We wish you a good time. Kind regards. Team Aparthotel Naco
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewEverything
Nothing
Dear Majed Thank you so much for your review. We are happy to hear you call us UNIQUE. We hope to welcome you again in the future. All the best. Kind regards. Team Aparthotel Naco
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe hotel is a typical chalet-type hotel but it is immaculate inside. It is visibly extra clean and the shower and bathroom was superb. The staff were lovely as was breakfast. Best of all was the view from the balcony looking out at the Matterhorn. Having completed a tour of Switzerland including 5 different hotel stays I have to say that this was the best and I can't wait to return.
I liked everything!
Dear Bruce Thank you very much for your kind review. We are very happy that you had a good stay with us and that you enjoyed everything. We look forward to welcoming you again. Kind regards Hotel Naco Team
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewLocation was very central - minutes to walk. Clean well kept rooms and good servicing overnight
Dear Ashish Thank you very much for your review. We're glad you liked your stay and the room. We hope to welcome you again. Kind regards Hotel Naco Team
Reviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewGreat breaakfast, good location, lovely swimming pool.
Dear Michael Thank you for your review. It is nice to see that you enjoyed our pool and also liked the breakfast. Maybe we can welcoming you again in the future. Wish you a good time. Kind regards. Team Aparthotel Naco
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewThe cheese selection at breakfast from all Switzerland
The apartment, at a very high cost per night, smelled of food and was very dark. We had stayed at another hotel at a lower cost which was so much better. This hotel is terribly overpriced.
Dear Lisa Thank you very much for your review. We're glad you liked our selection of cheeses. Positive or negative, we always take everything into consideration - the room was only at that price, the dates of your stay coincided with an important event in Zermatt - the Zermatt Marathon. For example, if you come in June or September, you'll see different prices. We hope to be your host again, for another opportunity :) Kind regards Hotel Naco
Dear Lisa Thank you very much for your review. We're glad you liked our selection of cheeses. Positive or negative, we always take everything into consideration - the room was only at that price, the dates of your stay coincided with… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewGood and nice
Na
Dear Lim Thank you very much for your review. We hope to seeing you again. Kind regards Hotel Naco