Nothing

Everything was excellent.

Stayed in August 2025

Nothing as such

Staff, the location. Great Breakfast!

Stayed in July 2025

No fan supplied in hot summer holiday..

Interior and amenities

Stayed in August 2025

Extremely friendly and helpful staff. Excellent breakfast and amazing spa

Stayed in August 2025

Nothing I didn't enjoy, the hotel, staff and its facilities were great.

Good selection of breakfast, the rooms were spacious and comfortable for a family stay, and it was a great location with everything within a walkable distance.

Stayed in July 2025

That we couldn't say longer

Everything about this place is above and beyond amazing especially the staff, so so friendly and helpful, we travelled all through Europe the months before, and this place was so relaxing and peacefull we didnt want to leave.

Stayed in August 2025

In early July, we visited Zermatt and stayed at the Hotel National Zermatt for five days. The hotel has an excellent, central yet quiet location, very close to the train station, the Gornergrat Railway, the Sunnegga station, and the bus stop. We had a room with the Matterhorn view. From the balcony we saw beautiful sunrises on the Matterhorn several times. The Gornergrat Railway tracks run just beyond the hotel garden, but the trains didn't bother us because they're quiet and don't run at night. There's one older train that squeals on a curve, but it was more of a curiosity than a nuisance. We learned about it from residents of another part of the hotel and tried to catch a glimpse of it, but we weren't successful. The hotel is a medium-sized property, with large rooms and ample storage space. The beds are comfortable and soft, with a large TV opposite. A nice touch was the bed linen folded into a heart shape every day. The bathroom is well-equipped and large enough for two people. The cleanliness of the rooms and the entire facility deserves special mention. The dining room is spacious, nicely decorated, with soft chairs and seats, and overlooks the garden. The breakfast buffet is varied enough to satisfy the appetite before heading out on excursions. The hotel staff was very friendly and helpful in every way. It was a very pleasant stay. Thank you! Jolanta and Dariusz Kondraciuk Room 303

Stayed in July 2025

Like everywhere else in Switzerland you pay a lot to eat in house. Either close your eyes or use one of the many Supermarkets that are nearby.

It is a sight to behold to wake up in the morning to see from one’s hotel room window the majestic Matterhorn against a clear blue sky. That was our experience on day 2 at National Zermatt after a little cloud cover moved on overnight. The great service from friendly and responsive staff added to the experience of the Hotel’s superb location close to the funicular and its Matterhorn outlook.

Stayed in July 2025

The hotel location is very convenient and the view to the Martterhorn from the balcony is beautiful. The breakfast is wonderful and in house SPA is great for relaxing. The staffs in the reception ware very friendly and very helpful. Especially, the staff- Albano and Antina ware very nice and patience to answers our questions and give detail information for our tours in the area.

Stayed in July 2025

Hotel location, staff friendliness and availability, and room were wonderful!! And the breakfast was amazing each morning. Thank you for a wonderful memory in an amazing town.

Stayed in July 2025

Everything met my expectations

Was preety good. Though they can add to the spread

Stayed in July 2025

We are happy with our stay with NZ the breakfast has lots of choices. The hotel is spacious, clean, and a walking distance to the Zermatt Train Station

Stayed in June 2025

No A/C available

Good location

Stayed in June 2025

No AC but they did provide a fan upon request

Lovely hotel with a beautiful view of the Matterhorn. Breakfast was amazing!

Stayed in June 2025

Everything was wonderful !

1. Location is perfect ! Very close to the station 2. Staff is friendly and very helpful 3. Good breakfast :)

Stayed in June 2025

Nothing.

Centrally located in Zermatt, close to railway stations, next to Gornergrat track. Room with view on Matterhorn. Very good breakfast. Large clean room. We travelled without children, but got an upgrade to a family room : children can sleep on the upper floor of the room, where you find extra beds and a kind of hammock, excellent for kids. Very good restaurant in the hotel.

Stayed in June 2025

It’s very clean and comfortable.

Stayed in June 2025

Nothing of importance really: - Noise outside due to the time of the year we poorly chose (shoulder season, renovations going on everywhere) - should have gone there perhaps a little later in May, maybe June - a gauge was not working in the pool area, on the right side - there was no way (stairs) to go up directly from the back terrace

Mostly everything. I don’t write this lightly. I rarely give such high praise but, we found everything to be better than expected, really. We will definitely return to Zermatt and when we do, this hotel will be our no.1 choice. The location was very nice and central, close to the Gornergrat railway line on one side and to the river on the other. We were fortunate enough to be upgraded to a room with views of the Matterhorn, which normally would have cost almost double our booked room’s price (and I wouldn’t say we booked a cheap room given its price), and from our balcony had views both of the Gornergrat train and the Matterhorn. The hotel had a hotel shuttle to pick you up and drop you off to the railway station. We were backpacking so it made things easier. I liked all the staff quite a lot as well. The girls in reception, especially, were extremely helpful and spoke very good english. The pool and sauna areas were lovely. Just what we needed after a long day of trekking. As it happens we didn’t think of bringing a swim suit with us as we figured we wouldn’t have the time. However, a rainy day turned things around for us and we were able to borrow some swimming suits from the hotel (thankfully not having to buy any just for a day) and relax in the Spa area where the Jacuzzi made all the aches go away. The restaurant and bar areas were great as well and all the monitors were very helpful. Truthfully, if we hadn’t already planned and booked the rest of our trip, we would have probably stayed a couple of days longer.

Stayed in May 2025

Beautiful view to the Mountains

Stayed in May 2025

No

I booked for my family. They love this property, they complimented the breakfast was great!

Stayed in May 2025

Everything was great.

Excellent customer service great location and very comfortable bed and spotlessly clean. Complementary water and fruit was much appreciated. Enjoyed the wellness centre.

Stayed in May 2025

NOTHING

The breakfast was outstanding. So many options and fresh to order food. The room was very good size, and the location was AMAZING. 5-minute walk to the middle of town and 10-minute walk to train station. Right across the street from the ski lifts to get on the mountain.

Stayed in March 2025

First room was a little dated but the staff was very accommodating and moved us to a newer room

Stayed in March 2025

The stay at the hotel was amazing, exceptional above all expectations

Stayed in April 2025