Reviews of Neuchâtel City Hôtel
15 Avenue de la Gare, 2000 Neuchâtel, Switzerland
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewthe facilities which usually are provided in the mid-range hotels like teapot, cups, cutlery, toothpaste, minibar were not there.the staff told me the minibar is only for premium guests!!!!!!! The room which was gotten to me had a bad decoration and not satisfying. I do not recommend this hotel
Hello, Thank you for taking the time to share your experience. We sincerely regret that some amenities typically provided in mid-range hotels did not meet your expectations, as well as the decoration of the room you were assigned. Regarding the minibar, it is indeed reserved for certain room categories, and we apologize if this was not clearly explained during your stay. Your feedback is important to us and will help us improve the quality of our services. We hope to have the opportunity to welcome you again and provide a more satisfying experience. Best regards, Neuchâtel City Hôtel
Hello, Thank you for taking the time to share your experience. We sincerely regret that some amenities typically provided in mid-range hotels did not meet your expectations, as well as the decoration of the room you were assigned. Regardi… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe facility had no AC it cleanses is 0 I do not recommend anybody to go there. I recommend that booking.com needs to remove this place from their listing.
Nothing
Hello, We are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the lack of air conditioning and cleanliness. We take your feedback seriously and continuously strive to improve the quality of our services. Best regards, Neuchâtel City Hôtel
Hello, We are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the lack of air conditioning and cleanliness. We take your feedback seriously and continuously strive to improve the qu… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewBig room, close to city centre and train station, view on the lake
Cars
Hello, Thank you very much for your kind comment! We're delighted to hear that you enjoyed the spacious room, as well as our convenient location near the city center, the train station, and the beautiful lake view. We look forward to welcoming you again on your next visit to Neuchâtel. Best regards, Neuchâtel City Hôtel
Hello, Thank you very much for your kind comment! We're delighted to hear that you enjoyed the spacious room, as well as our convenient location near the city center, the train station, and the beautiful lake view. We look forward to we… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewExcellent location on the same street as the train station and near the center of town. Excellent Wi-Fi. Clean and tidy. The staff is very nice and helpful.
A bit noisy during the day from the opening and closing of doors and, when you open the windows, traffic. But I got a good night's sleep.
Hello, Thank you for your wonderful feedback! We’re glad you appreciated our excellent location on the same street as the train station and close to the city center. It’s great to hear that you found our Wi-Fi reliable, the hotel clean and tidy, and our staff friendly and helpful. We understand that daytime noise from the doors and traffic when windows are open can be a bit bothersome, but we’re happy to know you still had a good night's sleep. We look forward to welcoming you again soon. Best regards, Neuchâtel City Hôtel
Hello, Thank you for your wonderful feedback! We’re glad you appreciated our excellent location on the same street as the train station and close to the city center. It’s great to hear that you found our Wi-Fi reliable, the hotel clean and … Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewLocation excellent
Visitors to this hotel should avoid room 21 , the bed was terrible (a new mattress would help), and they didn't service the room during my 2 night stay. Breakfast was adequate but not memorable.
Hello, Thank you for sharing your feedback. We would like to clarify that daily cleaning is not included in the rates for our economy rooms, which may affect the frequency of housekeeping during your stay. This is a feature of this category, reflected in the more affordable price. We appreciate your comments as they help us better inform our guests and improve our services. We hope to have the opportunity to welcome you again. Best regards, Neuchâtel City Hôtel
Hello, Thank you for sharing your feedback. We would like to clarify that daily cleaning is not included in the rates for our economy rooms, which may affect the frequency of housekeeping during your stay. This is a feature of this category… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewLocation
No AC. No fan. My room is next to the elevator and the door is not soundproof.
Hello, thank you for sharing your feedback. We are glad you appreciated our location. However, we regret the absence of air conditioning and a fan, as well as the noise from the elevator door near your room. We understand how this may have affected your comfort and take your comments very seriously. We are continuously working to improve our facilities and hope to have the opportunity to welcome you again under better conditions. Best regards, Neuchâtel City Hôtel
Hello, thank you for sharing your feedback. We are glad you appreciated our location. However, we regret the absence of air conditioning and a fan, as well as the noise from the elevator door near your room. We understand how this may have … Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLocation, clean
No AC
Hello, thank you for sharing your feedback. We are glad you found our location clean. We regret the absence of air conditioning and understand that this can be inconvenient. We hope to have the opportunity to welcome you again. Best regards, Neuchâtel City Hôtel
Hello, thank you for sharing your feedback. We are glad you found our location clean. We regret the absence of air conditioning and understand that this can be inconvenient. We hope to have the opportunity to welcome you again. Best regard… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewNothing at all
The hygiene in this hotel doesn’t exist at all everything was dirty. The room doesn’t have elementary things that should one hotel room has.
Hello, We are truly sorry to hear that your experience did not meet your expectations. Cleanliness is a priority for us, and we deeply regret that your room did not meet the standards you were expecting. We would have appreciated the opportunity to address these concerns during your stay so we could take immediate action. Your feedback has been shared with our housekeeping team and management for review and improvement. We hope you might give us another chance to provide you with a better experience in the future. Best regards, Neuchâtel City Hôtel
Hello, We are truly sorry to hear that your experience did not meet your expectations. Cleanliness is a priority for us, and we deeply regret that your room did not meet the standards you were expecting. We would have appreciated the oppor… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in May 2025
Verified reviewReviewed: 3 August 2025 · Stayed in June 2025
Verified reviewGreat location in the city center
Room ok but not super nice
Hello, Thank you for your feedback. We’re glad you appreciated our excellent central location. We take note of your comment regarding the room and hope to improve in that area. We look forward to welcoming you again. Best regards, Neuchâtel City Hôtel
Hello, Thank you for your feedback. We’re glad you appreciated our excellent central location. We take note of your comment regarding the room and hope to improve in that area. We look forward to welcoming you again. Best regards, Neuchâtel… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewLocation perfect, close to the railway station and only a short stroll to restaurants and the lake.
When you book with booking.com, you don't get a coffee machine and they do not clean your room or change the towels etc., as these become a chargeable item
Hello, Thank you for your positive feedback regarding our perfect location, close to the train station, restaurants, and the lake. We would like to clarify that, depending on the booking category chosen via booking.com, certain services such as a coffee machine, daily room cleaning, or towel changes may be charged separately. We understand this might be unexpected and encourage guests to contact reception for any requests or further information. We hope to have the pleasure of welcoming you again. Best regards, Neuchâtel City Hôtel
Hello, Thank you for your positive feedback regarding our perfect location, close to the train station, restaurants, and the lake. We would like to clarify that, depending on the booking category chosen via booking.com, certain services su… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewIt was really near of the station as well as near of the city center. Staff was very helpful and of good advice. Room was large and had a balcony.
An old hotel renewed partially so it looked a bit worn out. Breakfast was horrible for the price we paid. Bed were quite sinking as may be old.
Hello, Thank you for sharing your experience. We are glad you appreciated our location near the train station and city center, as well as the spacious room and helpful staff. We take note of your comments regarding the condition of the hotel, the breakfast quality, and the comfort of the beds. Your feedback is valuable to help us improve our services. We hope to have the pleasure of welcoming you again. Best regards, Neuchâtel City Hôtel
Hello, Thank you for sharing your experience. We are glad you appreciated our location near the train station and city center, as well as the spacious room and helpful staff. We take note of your comments regarding the condition of the hot… Show more
Reviewed: 24 July 2025 · Stayed in May 2025
Verified reviewlocation
noisy
Hello, Thank you for your feedback. We’re glad you appreciated our location. We regret that the noise was a disturbance and will take your comment into consideration. Best regards, Neuchâtel City Hôtel