Reviews of Hotel Nufenen 3 stars

Dear guest Thank you for your review. However, I would like to clarify a few things below: Firstly, you received exactly the rooms you booked via this platform. Beforehand, you made numerous changes to the booking, including multiple cancellations of the initially booked rooms, followed by new bookings of the same rooms under a different name. This is why it was possible for you to write three bad reviews. I would also like to emphasise that we are always open to constructive criticism so that we can continue to develop and improve. Unfortunately, I don't detect a hint of constructiveness in your three reviews, but rather of slander and attempted character assassination. Now to the review itself: On arrival, you received exactly the rooms that you actually booked. You also paid for exactly 8 people, i.e. for exactly the same number of people who travelled. On your arrival, I spent over 30 minutes trying to explain to you that you had made a mistake with your bookings and simultaneous cancellations. In the meantime, you even claimed that you had only booked 5 single rooms. However, this is not possible as our hotel only has 3 single rooms. In the course of the long conversation and numerous attempts to explain the facts to you objectively, your tone then became loud and aggressive - a behaviour that we do not tolerate at our hotel. When one of our employees showed you your room in person, you seemed very satisfied, so I really wonder where this sudden change of heart came from. I reject your accusation with all clearness that there was only one set menu available, which was terrible, and that most people went to another restaurant down the street to eat. We offer two different 3-course menus, including one for our vegetarian guests. We were fully booked on the evening in question, our guests were all very satisfied and nobody went to another restaurant down the street. I would also like to take the liberty of posing a question directly to you personally: How can (or do you think) you know that we only had one menu on offer, that the menu was terrible, or that people chose a different restaurant when you didn't even eat at our restaurant? Because if you had actually eaten with us, you would know that we have two menus on offer and that we cook with the freshest and most regional ingredients. But I can't even blame you, because after a 30-minute argument that lacks any objective basis, I would no longer be hungry either. However, I sincerely hope that you will still be able to enjoy your holiday a little and that you will not try to slander the hotel and all its staff again during your next stay. Best regards from Ulrichen Your Hotel Nufenen Team

Dear guest Thank you for your review. However, I would like to clarify a few things below: Firstly, you received exactly the rooms you booked via this platform. Beforehand, you made numerous changes to the booking, including multiple cancel… Show more

Dear guest Thank you for your review. However, I would like to clarify a few things below: Firstly, you received exactly the rooms you booked via this platform. Beforehand, you made numerous changes to the booking, including multiple cancellations of the initially booked rooms, followed by new bookings of the same rooms under a different name. This is why it was possible for you to write three bad reviews. I would also like to emphasise that we are always open to constructive criticism so that we can continue to develop and improve. Unfortunately, I don't detect a hint of constructiveness in your three reviews, but rather of slander and attempted character assassination. Now to the review itself: On arrival, you received exactly the rooms that you actually booked. You also paid for exactly 8 people, i.e. for exactly the same number of people who travelled. On your arrival, I spent over 30 minutes trying to explain to you that you had made a mistake with your bookings and simultaneous cancellations. In the meantime, you even claimed that you had only booked 5 single rooms. However, this is not possible as our hotel only has 3 single rooms. In the course of the long conversation and numerous attempts to explain the facts to you objectively, your tone then became loud and aggressive - a behaviour that we do not tolerate at our hotel. When one of our employees showed you your room in person, you seemed very satisfied, so I really wonder where this sudden change of heart came from. I reject your accusation with all clearness that there was only one set menu available, which was terrible, and that most people went to another restaurant down the street to eat. We offer two different 3-course menus, including one for our vegetarian guests. We were fully booked on the evening in question, our guests were all very satisfied and nobody went to another restaurant down the street. I would also like to take the liberty of posing a question directly to you personally: How can (or do you think) you know that we only had one menu on offer, that the menu was terrible, or that people chose a different restaurant when you didn't even eat at our restaurant? Because if you had actually eaten with us, you would know that we have two menus on offer and that we cook with the freshest and most regional ingredients. But I can't even blame you, because after a 30-minute argument that lacks any objective basis, I would no longer be hungry either. However, I sincerely hope that you will still be able to enjoy your holiday a little and that you will not try to slander the hotel and all its staff again during your next stay. Best regards from Ulrichen Your Hotel Nufenen Team

Dear guest Thank you for your review. However, I would like to clarify a few things below: Firstly, you received exactly the rooms you booked via this platform. Beforehand, you made numerous changes to the booking, including multiple cancel… Show more

Dear guest Thank you for your review. However, I would like to clarify a few things below: Firstly, you received exactly the rooms you booked via this platform. Beforehand, you made numerous changes to the booking, including multiple cancellations of the initially booked rooms, followed by new bookings of the same rooms under a different name. This is why it was possible for you to write three bad reviews. I would also like to emphasise that we are always open to constructive criticism so that we can continue to develop and improve. Unfortunately, I don't detect a hint of constructiveness in your three reviews, but rather of slander and attempted character assassination. Now to the review itself: On arrival, you received exactly the rooms that you actually booked. You also paid for exactly 8 people, i.e. for exactly the same number of people who travelled. On your arrival, I spent over 30 minutes trying to explain to you that you had made a mistake with your bookings and simultaneous cancellations. In the meantime, you even claimed that you had only booked 5 single rooms. However, this is not possible as our hotel only has 3 single rooms. In the course of the long conversation and numerous attempts to explain the facts to you objectively, your tone then became loud and aggressive - a behaviour that we do not tolerate at our hotel. When one of our employees showed you your room in person, you seemed very satisfied, so I really wonder where this sudden change of heart came from. I reject your accusation with all clearness that there was only one set menu available, which was terrible, and that most people went to another restaurant down the street to eat. We offer two different 3-course menus, including one for our vegetarian guests. We were fully booked on the evening in question, our guests were all very satisfied and nobody went to another restaurant down the street. I would also like to take the liberty of posing a question directly to you personally: How can (or do you think) you know that we only had one menu on offer, that the menu was terrible, or that people chose a different restaurant when you didn't even eat at our restaurant? Because if you had actually eaten with us, you would know that we have two menus on offer and that we cook with the freshest and most regional ingredients. But I can't even blame you, because after a 30-minute argument that lacks any objective basis, I would no longer be hungry either. However, I sincerely hope that you will still be able to enjoy your holiday a little and that you will not try to slander the hotel and all its staff again during your next stay. Best regards from Ulrichen Your Hotel Nufenen Team

Dear guest Thank you for your review. However, I would like to clarify a few things below: Firstly, you received exactly the rooms you booked via this platform. Beforehand, you made numerous changes to the booking, including multiple cancel… Show more