The sound proofing is horrible and I could hear phones vibrating from other rooms as well as talking and walking and doors shutting vibrated down through the halls. Also, it smelled like people were smoking inside the hotel each time I went into the hallway and shared spaces.

The location is fantastic- one of the few hotels right on the lake. The rooms are spacious and the beds and pillows are comfortable. I enjoyed sitting on the balcony. Receptionist was very friendly and helpful. For 6 chf you can park in a nearby parking garage. The Arose card made for a great experience.

Stayed in August 2025

Nothing

Location,comfortable, and cleaned

Stayed in July 2025

Excelent location and friendly staff.

Stayed in March 2025

Breakfast

Location

Stayed in February 2025

My room smelled like cigars unfortunately. Staff took care of it with a spray since it wasn’t possible to change rooms.

Great location

Stayed in January 2025

Beds hard

Great location

Stayed in February 2024

Location and friendly stuff

Stayed in October 2023

Room hot at times. No air conditioning could have been an issue if the nights were any warmer.

Location was excellent. Breakfast satisfactory.

Stayed in September 2023

Fabulous breakfast and wonderful location on the lake. Super clean and great check in experience!

Stayed in August 2023

The staff were very welcoming, the breakfast was very good with a wide range of local products on offer. The location was great very close to the station and cable car.

Stayed in July 2023

The servers on the patio were not attentive and seemed like they were more interested to look cool than to serve customers. Also when you enter the hotel there is a smoke smell from the bar (or staff room?) The room we were in was small which is okay for the price but there is really a lack of storage space for toiletries and small items like watches or wallets.

Great location right a the lake. Everything is decorated with love and the receptionist and housekeeping was really friendly. Parkade is next door and only costs Fr. 6.00 per day (Summer rate, not sure if it is the same in winter time). The breakfast buffet was not big but fresh and had all you need including various breads, eggs, fresh coffee, and fresh fruit salad. Server was attentive and well handling everything.

Stayed in July 2023

Super slow internet

Location near the lake and a large parking (6.- per night) Good breakfast Nice view Large and confortable bed

Stayed in July 2023

Better communication about paying our bill. Nothing was said when we checked in, then when we left around 10:15am there was no one at the reception desk/office, so we just left the key on the counter. Today we received an email from Booking.com that we hadn't paid our bill! I thought it was prepaid as are many of our stays, but no worries since Booking.com will charge the credit card we used for the booking.

Very good location with comfortable walk from train station, even with a medical issue I have that restricts my walking ability. Very helpful and cheerful proprietor who checked us in and helped carry bags up one floor to the reception desk. Room with balcony had a great view and enjoyable to use. The complimentary Arosa Pass was great for using the cable car and a very enjoyable experience. Very good breakfast.

Stayed in June 2023

The room itself (double room) not practical (no hooks/shelves in the bathroom - nowhere to place towels or anything else like cosmetics), only one bedside table on one side, a single uncomfortable wooden chair (think balcony chair) next to the bed. Can get noisy as can hear doors slamming in the corridor.

Great location (within short walking distance to the train station, the gondola and the main street), friendly staff, breakfast included, good shower, restaurant/bar downstairs, room with a view to the mountains (top floor double room)

Stayed in March 2023

die Lage

Stayed in February 2023

- WiFi was bad / slow. - light in the room was not sufficient - a table was missing (enough room was there)

- Breakfast was just awesome; every day. I was looking forward to it every day. - the view from the balcony was epic - quiet

Stayed in February 2023

We found quite some dust on shelves, lamps etc. There is not one hook in the tiny bathroom to hang the towels, not even the one to dry your hands. This would mean no effort for the hotel but more comfort for the guests. The TV and the remote are old and work partially.

Good location and good price. Breakfast is descent.

Stayed in March 2023

Excellent location. Good breakfast.

Stayed in February 2023

The hotel is very well located, a 5 min walk from the main station and area with 2 ski lifts. Also, there is a bus stop at the door that takes you to Hornli, another ski lift, in few minutes. While small, the room was ok: comfortable bed and pillows, closet for things, sockets near the bed, and a balcony. Breakfast is simple, but good variety. The shower powerful, but the area is tiny.

Stayed in February 2023

The steep drive up and down to Arosa (which is part of its attraction) during winter. I will take public transport the next time. This has nothing to do with the hotel.

Super friendly and helpful staff Pascal and Pefreo.

Stayed in January 2023

bathrooms as tiny as airplane bathrooms, uncomfortable pillows.

location

Stayed in January 2023

breakfast during the week was excellent, on the weekends it changed and wasn’t as good (more industrial or a different cook)

excellent if you want to be central to the ice hall

Stayed in October 2022

Before checked in hotel, amount was deducted without my concern when I was guaranteed the reservation. None of the reception team is available after 7PM to until 8AM. None toilet kit is provided. I tried to call but no one is available , even before checked out tried to call through reception bell, but no hotel team is available to proceed for checkout and invoice issue. Wrongly located hotel as a 0.5Kms from the CHUR when I was search in booking.com, but realised that the property located 26 Kms from the church which is at AROSA. Because of this mis information, I lost my valuable sightseeing hours . In room AC and heater not available.

Location is excellent

Stayed in August 2025

Rooms weren’t clean

The Blanc de Noir

Stayed in March 2025