If your room is next to the lift, it might be a bit noisy on morining.

Almost Everything. The all receptionists are very nice. Clean and vintage rooms, hearty breakfast, great views.

Stayed in July 2025

Staff friendly and helpful, particularly storing my luggage when trekking to a mountain hut Breakfast good Great view of the Matterhorn from the hotel. I actually booked a non-view room but think it might well be worth getting a Matterhorn view room.

Stayed in August 2025

Husband just thought he’d could be a little firmer. In Switzerland they don’t give you a top sheet, just comforter so I would go from cool to warm.

Charming, walking distance to places, nice staff, good breakfast buffet.

Stayed in August 2025

The views and central location. Reserve the room on south side with Matterhorn view.

Stayed in August 2025

Breakfast could have more types of local cheeses. A minibar/fridge in the room would be good in the future.

The hotel has a good location, it's on the edge of the historic center, so the area is not crowded. The river is noisy but the windows cover it very well. You can see the Matterhorn from the balcony. It's easy to get to supermarkets, train station, to the main street. The staff is nice. I appreciated that they changed the sheets after a beer accident.

Stayed in August 2025

Matterhorn View

Stayed in August 2025

40% of rooms don’t have a direct view of the Matterhorn. I booked my next night with the hotel directly to get one with a view.

Amazing views, nice large bathrooms, great breakfast.

Stayed in August 2025

Breakfast a bit too basic

View and staff friendliness

Stayed in August 2025

Nothing about the property but the summer temperature 😊😊

Very nice location, helpful staff, good facility for family in family room. Overall a nice short stay.

Stayed in August 2025

Beautiful building right in the center of town. Wonderful views and friendly staff.

Stayed in July 2025

I wish it wasn’t so expensive but that is everything and everywhere in Zermatt.

The staff were extremely helpful and friendly. I was having a trip from hell and they were very kind and empathetic. They were so welcoming.

Stayed in August 2025

Simplicity

Stayed in July 2025

Nothing

Great location, nice ambiance, wonderful staff, good breakfast and very clean and comfortable. Our room had a perfect view of the Matterhorn which was a plus.

Stayed in July 2025

Nothing

Walking distance to town and train station. Magnificent view of Matterhorn Mountain. Friendly staff and good comfortable room and renovated bathroom

Stayed in June 2025

Excellent customer service! Well done to the team from being greeted at the front desk to the staff on breakfast they were all great. Rooms were comfy.

Stayed in July 2025

Nothing. I like everything about the hotel.

Location is central. Near train station and at the centrum of Zermatt

Stayed in July 2025

This was a very comfortable and convenient location which serves a very good breakfast. Excellent 3* hotel.

Stayed in July 2025

Nothing

Location and view

Stayed in July 2025

Nice lying in bed looking at the Matterhorn

Stayed in July 2025

This is the perfect hotel if you want a perfect view of the Matterhorn specially for those who doenst care about hiking at all, the balcony here plus your cale and coffe and your camera is enough 😍🤩

Stayed in June 2025

Still a bit pricey

Great location and wonderful views from the rooms. The breakfast was also good with multiple selections.

Stayed in June 2025

nothing.

everything, spacious and clean with good view

Stayed in June 2025

Shower was great, room was a little small. Had balcony viewing Matterhorn so that was great. Staff were helpful with information and assisting getting a cab.

Stayed in June 2025

Room size- not a problem for me but if you like a bigger room you might want to consider booking a double room for a single person. Don’t depend on Google maps to get you to the hotel! I walked around for 20 minutes and the hotel is only a 6 minute walk from the train station. Ask the hotel for directions or take an electric taxi there the first time.

Best part of the stay was the view from the balcony-the Matterhorn in all its glory. I spent the night in Zermatt after a day on the Glacier Express. I live in Switzerland and Zermatt is not my favorite place in the Valais-too many people crammed into a small village. It is however the only place where you can see this amazing mountain up close and personal, so I come here every once in a while. The hotel is next to a little river (kind of a brook that has a lot of glacier run off) and the sound of rushing water is a sleep inducer. The room was small but everything was well thought out and impeccably maintained. The bathroom looked like it had been renovated recently. Everything was spotlessly clean. Luxury soap and lotion in the bathroom was wonderful. The personnel were super!

Stayed in June 2025