Reviews of Hotel Parnass 3 stars
Vispastrasse 4, 3920 Zermatt, Switzerland
Loading
Guests also reviewed these properties:
Nice, France
Amsterdam, Netherlands
Dallas, United States
Lygia, Greece
Marmaris, Turkey
Verona, Italy
Alvor, Portugal
Winthrop, United States
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewAlmost Everything. The all receptionists are very nice. Clean and vintage rooms, hearty breakfast, great views.
If your room is next to the lift, it might be a bit noisy on morining.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewStaff friendly and helpful, particularly storing my luggage when trekking to a mountain hut Breakfast good Great view of the Matterhorn from the hotel. I actually booked a non-view room but think it might well be worth getting a Matterhorn view room.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewCharming, walking distance to places, nice staff, good breakfast buffet.
Husband just thought he’d could be a little firmer. In Switzerland they don’t give you a top sheet, just comforter so I would go from cool to warm.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe views and central location. Reserve the room on south side with Matterhorn view.
Dear Jasmine Thank you for your feedback. We are glad you enjoyed the views and our central location. For future stays, we recommend reserving a room on the south side to enjoy the beautiful Matterhorn view. We look forward to welcoming you back to Hotel Parnass Zermatt. Best regards from the heart of Zermatt!
Dear Jasmine Thank you for your feedback. We are glad you enjoyed the views and our central location. For future stays, we recommend reserving a room on the south side to enjoy the beautiful Matterhorn view. We look forward to welcoming… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe hotel has a good location, it's on the edge of the historic center, so the area is not crowded. The river is noisy but the windows cover it very well. You can see the Matterhorn from the balcony. It's easy to get to supermarkets, train station, to the main street. The staff is nice. I appreciated that they changed the sheets after a beer accident.
Breakfast could have more types of local cheeses. A minibar/fridge in the room would be good in the future.
Dear Vlad Thank you very much for your detailed feedback. We are glad to hear that you enjoyed our convenient location on the edge of the historic center, the view of the Matterhorn from the balcony, and the helpfulness of our staff. We are also happy that the windows effectively minimized the noise from the river, and that our team was able to promptly assist with the sheet change after your incident. Thank you for your suggestions regarding breakfast and the minibar/fridge, we truly appreciate your input. We hope to welcome you back to Hotel Parnass Zermatt in the near future. Best regards from the heart of Zermatt!
Dear Vlad Thank you very much for your detailed feedback. We are glad to hear that you enjoyed our convenient location on the edge of the historic center, the view of the Matterhorn from the balcony, and the helpfulness of our staff. We… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewMatterhorn View
Dear Rafal Thank you so much for your visit and your kind review. We are happy, that you enjoyed your stay and especially the view. We hope to welcome you soon again! Best regards from the heart of Zermatt!
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewAmazing views, nice large bathrooms, great breakfast.
40% of rooms don’t have a direct view of the Matterhorn. I booked my next night with the hotel directly to get one with a view.
Dear Greg Thank you so much for your wonderful feedback. We're delighted that you appreciated the cleanliness, ideal location, spacious bathrooms, and our breakfast. It's great to hear that you found value in your stay and enjoyed the amazing views. You're absolutely right, not all rooms offer a direct view of the Matterhorn, and we are already looking forward to your next stay. We look forward to welcoming you again and hope the view makes your next stay even more memorable. Warm regards from the heart of Zermatt,
Dear Greg Thank you so much for your wonderful feedback. We're delighted that you appreciated the cleanliness, ideal location, spacious bathrooms, and our breakfast. It's great to hear that you found value in your stay and enjoye… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewView and staff friendliness
Breakfast a bit too basic
Dear Lluis Thank you for your feedback. We’re pleased to hear that you enjoyed the view and the friendliness of our staff. Your kind words mean a lot to us. We appreciate your comment regarding the breakfast and will certainly take it into consideration as we continue to improve our offerings. We hope to welcome you back to Hotel Parnass Zermatt in the future. Best regards from the heart of Zermatt!
Dear Lluis Thank you for your feedback. We’re pleased to hear that you enjoyed the view and the friendliness of our staff. Your kind words mean a lot to us. We appreciate your comment regarding the breakfast and will certainly take it int… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewVery nice location, helpful staff, good facility for family in family room. Overall a nice short stay.
Nothing about the property but the summer temperature 😊😊
Dear Shihab Thank you very much for your kind words. We are happy to hear that you enjoyed our location, found our staff helpful, and that the family room suited your needs well. We're glad you had a pleasant short stay with us. And yes, the summer heat can be a bit surprising in the mountains! 😊 We hope to welcome you and your family back to Hotel Parnass Zermatt again soon. Best regards from the heart of Zermatt!
Dear Shihab Thank you very much for your kind words. We are happy to hear that you enjoyed our location, found our staff helpful, and that the family room suited your needs well. We're glad you had a pleasant short stay with us. And… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewPlace and breakfast, you can see the mountain at your balcony
The Bed is too soft for me
Dear Guest, Thank you for your feedback! We are happy to hear that you enjoyed the view of the Matterhorn from your balcony and that you liked our breakfast. We are sorry to hear that the bed was too soft for your preference. We understand that comfort can be very personal, and we appreciate your comment. We hope to welcome you back to Hotel Parnass in the future! Sunny regards from the heart of Zermatt!
Dear Guest, Thank you for your feedback! We are happy to hear that you enjoyed the view of the Matterhorn from your balcony and that you liked our breakfast. We are sorry to hear that the bed was too soft for your preference. We unders… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewBeautiful building right in the center of town. Wonderful views and friendly staff.
Dear Nathaniel Thank you very much for your kind review! We are thrilled to hear that you enjoyed our central location, the beautiful views, and the friendliness of our staff. We look forward to welcoming you back to Hotel Parnass soon! Sunny regards from the heart of Zermatt!
Dear Nathaniel Thank you very much for your kind review! We are thrilled to hear that you enjoyed our central location, the beautiful views, and the friendliness of our staff. We look forward to welcoming you back to Hotel Parnass soon… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewThe staff were extremely helpful and friendly. I was having a trip from hell and they were very kind and empathetic. They were so welcoming.
I wish it wasn’t so expensive but that is everything and everywhere in Zermatt.
Dear Mary Thank you very much for your heartfelt feedback. We are truly sorry to hear that your trip was difficult, but we are glad our team could offer you kindness and support during your stay. It means a lot to us that you felt welcomed and cared for. We hope to have the chance to provide you with a much smoother and more enjoyable experience in the future. See you soon again! Sunny regards from the heart of Zermatt!
Dear Mary Thank you very much for your heartfelt feedback. We are truly sorry to hear that your trip was difficult, but we are glad our team could offer you kindness and support during your stay. It means a lot to us that you felt welcom… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewSimplicity
Dear Lukasz Thank you very much for your excellent rating and kind words! We are glad to hear that you appreciated our spacious rooms and their simple, comfortable style. It’s our goal to provide a pleasant and relaxing stay for all our guests. We look forward to welcoming you back to Hotel Parnass soon! Sunny regards from the heart of Zermatt!
Dear Lukasz Thank you very much for your excellent rating and kind words! We are glad to hear that you appreciated our spacious rooms and their simple, comfortable style. It’s our goal to provide a pleasant and relaxing stay for all ou… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewGreat location, nice ambiance, wonderful staff, good breakfast and very clean and comfortable. Our room had a perfect view of the Matterhorn which was a plus.
Nothing
Dear Ryan Thank you so much for your lovely review! We are delighted to hear that you had such a great stay and enjoyed the location, atmosphere, and comfort of our hotel. It’s wonderful that you had the chance to admire the Matterhorn from your room. We appreciate your kind words about our team and breakfast, and we hope to welcome you back to Hotel Parnass again soon! Sunny regards from the heart of Zermatt!
Dear Ryan Thank you so much for your lovely review! We are delighted to hear that you had such a great stay and enjoyed the location, atmosphere, and comfort of our hotel. It’s wonderful that you had the chance to admire the Matterhorn f… Show more
Reviewed: 19 July 2025 · Stayed in June 2025
Verified reviewWalking distance to town and train station. Magnificent view of Matterhorn Mountain. Friendly staff and good comfortable room and renovated bathroom
Nothing
Dear Azlina Thank you very much for your lovely feedback. We are thrilled to hear that you enjoyed the comfort of your room, the renovated bathroom, and of course, the breathtaking view of the Matterhorn! It is also great to know that our central location and friendly team added to your positive experience. We truly appreciate your kind words and hope to welcome you back to Hotel Parnass soon. Sunny regards from the heart of Zermatt!
Dear Azlina Thank you very much for your lovely feedback. We are thrilled to hear that you enjoyed the comfort of your room, the renovated bathroom, and of course, the breathtaking view of the Matterhorn! It is also great to know that … Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in June 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewExcellent customer service! Well done to the team from being greeted at the front desk to the staff on breakfast they were all great. Rooms were comfy.