Nothing it was perfect

Location was the best right in the middle of town, the bar was great, they let us keep our luggage when we checked out . The hotel itself is beautiful, our room had a view of the Matterhorn. Restaurant on site was really good.

Stayed in July 2025

No negatives at all. We found our way past the too-touristy parts of town. DIdn't sample the more expensive establishments up the hill near rhe cemetery.

Location great. PIcked up at train in the rain. Staff more than just friendly -- we chatted in English and German. Room in back side of house with beautiful porch and view -- well worth it. We enjoyed one early evening meal at the hotel restaurant, delicious, quickly served, and hostess kindly gave us a quiet corner table for a family 'Zoom'. A family establishment and a great 'find'.

Stayed in July 2025

Sauna is only open between 2.30 and 8.00pm.

Staff were polite, location was excellent, food at the Hotel Pinte restaurant was the best meal I had in Switzerland.

Stayed in July 2025

While our stay was overall excellent, there were a couple of minor drawbacks worth mentioning. Due to the central location, the street-facing rooms can be a bit noisy, especially with the main road just below. It’s the trade-off for being right in the heart of Zermatt. If you're sensitive to noise, we’d recommend requesting a room facing the courtyard for a quieter experience. Additionally, our bathroom only had a bathtub with a showerhead, rather than a walk-in shower. This setup may be less convenient or slippery, particularly for guests with mobility concerns. That said, these were small issues in an otherwise fantastic stay.

We had a wonderful stay at this hotel in the heart of Zermatt. The location is unbeatable – just a short walk from the train station and surrounded by shops, restaurants, bars, a pharmacy, and a bakery. The staff were exceptionally friendly and helpful, making us feel welcome from the moment we arrived. Our room was spacious, spotlessly clean, and well-equipped with everything we needed. A thoughtful touch was the provision of a fan, which made the top-floor room pleasantly cool even in warm weather. The newly renovated spa and gym area were a highlight – modern, serene, and a perfect place to unwind. My wife particularly enjoyed a very relaxing massage, which added an extra level of comfort to our stay. We also appreciated the free tea and coffee served in the afternoon, and the extensive breakfast buffet, which was simply excellent. Dining in was a pleasure, with a good variety of restaurants offering delicious local cuisine right on-site. We were celebrating our anniversary during our stay, and were touched by the personal note and chocolate surprise in our room – a lovely small gesture that made our day even more special. Highly recommended for anyone looking for comfort, service, and convenience in Zermatt!

Stayed in July 2025

The staff could not get all of the clouds to clear off the Matterhorn.

There are so many lodging choices in Zermatt, but the Hotel Pollux ticked a lot of important boxes for us: Close to train station, outstanding restaurant, warm cozy pub, inviting common spaces, friendly staff, and very comfortable, quiet, and spacious rooms. We stayed there just one night to pre-position for the Glacier Express, but I wish we could have stayed longer. This is a great place to stay with lots of personality and I can see how it would be even more inviting during the long winter nights of ski season.

Stayed in May 2025

Location, helpful reception

Stayed in May 2025

No AC neither fans in the rooms . For hot days in summer as we caught it was little unconfortanle

Very nice location and comfortable rooms . Staff were vey nice and supportive with our baggage

Stayed in June 2025

Cost

Location

Stayed in June 2025

There is no AC so it was a bit uncomfortable on the warmer weather.

Location was great. Decor and cleanliness of the room and overall facilities were great.

Stayed in June 2025

Nothing

Great location, close to the train station

Stayed in June 2025

The pillows very flat

Close to the train station

Stayed in May 2025

Room was Roadside, meaning subject to the really noisy nightly drunken clientele from the local bars and Nightclubs from midnight to 3:30 in the morning. The Room had good noise isolation windows, but still not enough to stop the Screams and shouting from outside in the early mornings. This is NOT in any way intended to scar the HOTEL, it is purely an external element to note.

Room location was ideal for us, and the coffee machine in room was a very nice touch. Room was large, comfortable, and well equipped, and quite isolated from the neighbouring rooms. Breakfast had a really great selection, including hot cooked options. Very Accommodating team working there.

Stayed in April 2025

very friendly service, nice spa, ideal location in the centre of Zermatt, good and diverse breakfast

Stayed in March 2025

Location Staff Facilities Breakfast

Stayed in March 2025

Two things I didn’t like about the property. I could make a cup of tea in the rooms but there was no milk in the room. I was cold all the time in the room, but I am a cold person anyway.

It was a hotel right in the centre of Zermatt. You could walk the lift or you could take a bus. The staff were very friendly.

Stayed in February 2025

Great location just a block from the gornergrut train. Excellent facilities for storing ski and snowboard gear. Very comfortable room and very helpful staff. While we were skiing I twisted my knee and the staff was very helpful in finding me medical care and checking on me which was well beyond their responsibility but super helpful and nice. Also a very good and varied breakfast. Highly recommend!

Stayed in February 2025

It was magical. Room was spacious. Breakfast was very tasty, we loved fresh orange juice and pancakes. Ladies at breakfast were very polite smiling and helpful. We appreciate that. Bed was comfortable.

Stayed in January 2025

Breakfast could be improved with more local specialities.

Location, spacey room (406), very friendly staff

Stayed in January 2025

The spa is very nice and we enjoyed the cozy bar with the fireplace. Also breakfast was excellent!

Stayed in January 2025

None

Very clean and staff are nice & helpful

Stayed in January 2025

Nothing.

The staff in reception, the staff in the restaurants, the beautifully clean and crisp rooms and beds, the spa, the ski room, the bar… everything really.

Stayed in December 2024

The hotel’s location could not be better and the staff are absolutely fantastic. Rooms are comfortable and the breakfasts are great. Lovely spacious boot room too.

Stayed in December 2024

our bedroom was at the front and was a bit noisy at night (street noise)

lovely room and bathroom. breakfast great and staff lovely

Stayed in December 2024

Front rooms can b nosier as hotel is on the main high street and ploughs go up and down to clear the snow in the night.

Perfect town centre location. Rooms modern and clean with comfy beds. V spacious boot room and lovely friendly cosy bar.

Stayed in December 2024