Reviews of Hotel Pollux 4 stars

Location was the best right in the middle of town, the bar was great, they let us keep our luggage when we checked out . The hotel itself is beautiful, our room had a view of the Matterhorn. Restaurant on site was really good.

Nothing it was perfect

The location is ideal. The room was confortable and clean. We don’t mind the street noise so we even slept the windows open.

The driver that came to pick up us at the station was very rude because we didn’t walk from the station to the hotel with our luggage and is very close. He laugh at us and he even made a misogynistic joke. After that he event laugh at us with the receptionist. I found it very rude. The second day the staff was very nice.

Location great. PIcked up at train in the rain. Staff more than just friendly -- we chatted in English and German. Room in back side of house with beautiful porch and view -- well worth it. We enjoyed one early evening meal at the hotel restaurant, delicious, quickly served, and hostess kindly gave us a quiet corner table for a family 'Zoom'. A family establishment and a great 'find'.

No negatives at all. We found our way past the too-touristy parts of town. DIdn't sample the more expensive establishments up the hill near rhe cemetery.

Staff were polite, location was excellent, food at the Hotel Pinte restaurant was the best meal I had in Switzerland.

Sauna is only open between 2.30 and 8.00pm.

We had a wonderful stay at this hotel in the heart of Zermatt. The location is unbeatable – just a short walk from the train station and surrounded by shops, restaurants, bars, a pharmacy, and a bakery. The staff were exceptionally friendly and helpful, making us feel welcome from the moment we arrived. Our room was spacious, spotlessly clean, and well-equipped with everything we needed. A thoughtful touch was the provision of a fan, which made the top-floor room pleasantly cool even in warm weather. The newly renovated spa and gym area were a highlight – modern, serene, and a perfect place to unwind. My wife particularly enjoyed a very relaxing massage, which added an extra level of comfort to our stay. We also appreciated the free tea and coffee served in the afternoon, and the extensive breakfast buffet, which was simply excellent. Dining in was a pleasure, with a good variety of restaurants offering delicious local cuisine right on-site. We were celebrating our anniversary during our stay, and were touched by the personal note and chocolate surprise in our room – a lovely small gesture that made our day even more special. Highly recommended for anyone looking for comfort, service, and convenience in Zermatt!

While our stay was overall excellent, there were a couple of minor drawbacks worth mentioning. Due to the central location, the street-facing rooms can be a bit noisy, especially with the main road just below. It’s the trade-off for being right in the heart of Zermatt. If you're sensitive to noise, we’d recommend requesting a room facing the courtyard for a quieter experience. Additionally, our bathroom only had a bathtub with a showerhead, rather than a walk-in shower. This setup may be less convenient or slippery, particularly for guests with mobility concerns. That said, these were small issues in an otherwise fantastic stay.

Distance to bahnhof n very convenient

Noisy

Alex the barman and all the staff made us Aussies feel very welcome . The Breakfast was terrific. The views are Amazing!

There are so many lodging choices in Zermatt, but the Hotel Pollux ticked a lot of important boxes for us: Close to train station, outstanding restaurant, warm cozy pub, inviting common spaces, friendly staff, and very comfortable, quiet, and spacious rooms. We stayed there just one night to pre-position for the Glacier Express, but I wish we could have stayed longer. This is a great place to stay with lots of personality and I can see how it would be even more inviting during the long winter nights of ski season.

The staff could not get all of the clouds to clear off the Matterhorn.

Location, helpful reception

Very nice location and comfortable rooms . Staff were vey nice and supportive with our baggage

No AC neither fans in the rooms . For hot days in summer as we caught it was little unconfortanle

Location

Cost

Location was great. Decor and cleanliness of the room and overall facilities were great.

There is no AC so it was a bit uncomfortable on the warmer weather.

Great location, close to the train station

Nothing

Close to the train station

The pillows very flat

Room location was ideal for us, and the coffee machine in room was a very nice touch. Room was large, comfortable, and well equipped, and quite isolated from the neighbouring rooms. Breakfast had a really great selection, including hot cooked options. Very Accommodating team working there.

Room was Roadside, meaning subject to the really noisy nightly drunken clientele from the local bars and Nightclubs from midnight to 3:30 in the morning. The Room had good noise isolation windows, but still not enough to stop the Screams and shouting from outside in the early mornings. This is NOT in any way intended to scar the HOTEL, it is purely an external element to note.