Reviews of Radisson Blu Hotel, St. Gallen 4 stars
St. Jakob-Strasse 55, 9000 St. Gallen, Switzerland
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewVery near the train station-St. Gallen Bahnhof
Maybe additional toiletries like toothbrush and body wash or soap will be great.
Dear Arlene Thank you for your review. We are very sorry that your stay did not fully meet your expectations. Please note that bodywash is normally provided in all our rooms, and it seems this was unfortunately forgotten during your stay. We sincerely apologize for this oversight. Kind regards, Silvia Mittermair Front Office Manager
Dear Arlene Thank you for your review. We are very sorry that your stay did not fully meet your expectations. Please note that bodywash is normally provided in all our rooms, and it seems this was unfortunately forgotten during your stay. … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewParking at location
Air con didn’t work , shower was terrible and had no pressure, the fridge made stuff warmer than colder. And everything just felt tired not what I have been used to wiith radisson in the past.
Dear Justin Thank you for sharing your feedback. We’re glad to hear you appreciated the parking facilities, but we’re truly sorry that your experience with the air conditioning, shower, fridge, and overall condition of the room did not meet your expectations. This is certainly not the standard we aim to deliver, and we will be addressing these issues with our team to prevent them from happening again. We value your loyalty to Radisson and hope we’ll have the opportunity to welcome you back with a much-improved stay. Kind regards, Silvia Mittermair Front Office Manager
Dear Justin Thank you for sharing your feedback. We’re glad to hear you appreciated the parking facilities, but we’re truly sorry that your experience with the air conditioning, shower, fridge, and overall condition of the room did not mee… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewFairly easy to find, staff friendly and helpful. Spacious room.
Dear Georgia Thank you for your kind feedback. We’re glad to hear you found us easily, enjoyed our spacious room, and felt well taken care of by our friendly team. We hope to welcome you back again soon. Warm regards, Silvia Mittermair Front Office Manager
Dear Georgia Thank you for your kind feedback. We’re glad to hear you found us easily, enjoyed our spacious room, and felt well taken care of by our friendly team. We hope to welcome you back again soon. Warm regards, Silvia Mittermair F… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewI was with my kids and they loved the size of the room which was spacious enough for them to run around
We found a left over coca cola bottle and a bottle, so the cleaners need to do a better job under the beds. The cleaners seemed not to check areas like microwave to clean.
Dear Ms. Ngale Thank you so much for your feedback. We're delighted to hear that you and your kids enjoyed the spaciousness of the room – it's great to know they had room to play and feel comfortable! We truly appreciate you bringing the cleanliness issues to our attention. Please accept our sincere apologies for the oversight. This is certainly not the standard we strive for, and we will immediately follow up with our housekeeping team to ensure that areas like under the beds and inside the microwave are thoroughly checked and cleaned for every guest moving forward. Thank you again for helping us improve – we hope to welcome you and your family back soon for an even better experience! Kind regards, Silvia Mittermair Front Office Manager
Dear Ms. Ngale Thank you so much for your feedback. We're delighted to hear that you and your kids enjoyed the spaciousness of the room – it's great to know they had room to play and feel comfortable! We truly appreciate you bringing the … Show more
Reviewed: 29 July 2025 · Stayed in June 2025
Verified reviewGreat stay at the Radisson! This time, I chose a reliable chain hotel where I knew what to expect—and location was key due to my scheduled meetings. The room was spacious, though slightly dated, but still comfortable. Breakfast was absolutely outstanding. Highly recommended if you’re not set on finding a boutique spot in the old town but prefer something practical and dependable.
Dear Mr. ArtK Thank you so much for your positive feedback. We're delighted to hear that you enjoyed your stay at the Radisson and that our reliable comfort and excellent breakfast met your expectations. It's great to know that our convenient location worked well for your meetings. We truly appreciate your recommendation and look forward to welcoming you back on your next visit—whether for business or leisure. Warm regards, Silvia Mittermair Front Office Manager
Dear Mr. ArtK Thank you so much for your positive feedback. We're delighted to hear that you enjoyed your stay at the Radisson and that our reliable comfort and excellent breakfast met your expectations. It's great to know that our conven… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewgood location and comfortable room
parking fees were expensive. no body wash only shampoo
Dear Mr. Uster Thank you for your feedback. We’re happy to hear you appreciated the good location and found the room comfortable. We’re sorry to hear about the parking fees and the missing body wash — we’ll certainly take your comments into account to improve the experience for future guests. We hope to have the chance to welcome you again. Best regards, Silvia Mittermair Front Office Manager
Dear Mr. Uster Thank you for your feedback. We’re happy to hear you appreciated the good location and found the room comfortable. We’re sorry to hear about the parking fees and the missing body wash — we’ll certainly take your comments int… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewGood position. Very comfortable.
Nothing
Dear Ruth Thank you so much for your kind review. We’re glad to hear you enjoyed the great location and found everything very comfortable. It means a lot to us that you had nothing negative to mention – we hope to welcome you again soon. Best regards, Silvia Mittermair Front Office Manager
Dear Ruth Thank you so much for your kind review. We’re glad to hear you enjoyed the great location and found everything very comfortable. It means a lot to us that you had nothing negative to mention – we hope to welcome you again soon. … Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewWell situated to walk/bus into St Gallen. Very clean and well presented. Staff in bar and restaurant area very polite, helpful and customer orientated.
“Gym” was actually a few pieces of cardio equipment in a corridor. Breakfast was expensive at 30CHF pp. One female member of staff at reception was very rude and inept. Took the hotel multiple attempts to resolve a fundamental problem with our room.
Dear Rhian Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our convenient location, cleanliness, and the professionalism of our bar and restaurant staff. We sincerely apologize for the shortcomings you experienced, particularly regarding the limited gym facilities, breakfast pricing, and the service you received at reception. We are sorry to hear that it took multiple attempts to resolve the issue with your room and that you felt one of our reception staff was rude and unhelpful. This is certainly not the standard we strive to uphold. Please be assured that we take your comments seriously and will address these matters with our team to improve both our facilities and customer service. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a better experience. Warm regards, Silvia Mittermair Front Office Manager
Dear Rhian Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our convenient location, cleanliness, and the professionalism of our bar and restaurant staff. We sincerely apologize for the shortcomings… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewAtmosphere, location and room. Free bus pass.
There appeared to be a bit of an atmosphere amongst the staff. They were professional and helpful but didn't seem to be happy in their work😕
Dear Melanie Thank you for taking the time to rate your stay with us. We are very pleased that you particularly emphasised the atmosphere, location and comfort of our hotel as well as the free bus pass - that means a lot to us. We would also like to thank you for your honest observation of our team. Even though our employees were professional and helpful, we take your feedback seriously. A positive working environment is very important to us and we will reflect on this internally and work to ensure that our guests feel completely welcome - also through the charisma of our team. We hope to welcome you back soon. With kind regards Silvia Mittermair Front Office Manage
Dear Melanie Thank you for taking the time to rate your stay with us. We are very pleased that you particularly emphasised the atmosphere, location and comfort of our hotel as well as the free bus pass - that means a lot to us. We would … Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewThis is a modern hotel about 10-15 minutes' walk from the centre of town. We had a superior room which came with complimentary water and a kettle and coffee machine. Great air-conditioning and shower. Immacutely clean. Comfortable bed. Quiet. Has a great restaurant and bar. Easy to get to on public transport. The bus station is opposite the train station and jump on a number 3 or 4. We were also given a voucher for free public transport during our 3 day stay.
The two pillows provided were too soft for us, but additional pillows were provided on request.
Reviewed: 10 July 2025 · Stayed in May 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewGood beds and pillows for a comfortable sleep. Nespresso machine in the room is great for an early coffee.
The one lady at reception was unbelievably rude. I’ve never experienced something like that before. The other at check-in was wonderful though. So the experience is mixed. This is not a 4 star at the moment. Perhaps some years ago, but not now. The gym agreement they have is a good alternative, but it is nearly a kilometer away. You will find everything you need there though.
Dear Mrs Yolandi, Thank you very much for your detailed feedback. We’re delighted to hear that you enjoyed the comfort of the beds and the Nespresso machine in your room – a good night’s sleep and a fresh coffee in the morning are equally important to us! At the same time, we’re truly sorry to hear about your negative experience with one of our reception team members. Friendliness and professionalism are core values for us, and your feedback will be taken seriously. We will address this internally and use it as an opportunity to further train and sensitise our team. Regarding the location and gym arrangements: we understand that the distance may not be ideal for everyone, but we’re glad you still found the on-site facilities helpful. Thank you again for taking the time to share your impressions. We hope to have the opportunity to fully convince you of our service on your next visit. Warm regards, Silvia Mittermair Front Office Manager
Dear Mrs Yolandi, Thank you very much for your detailed feedback. We’re delighted to hear that you enjoyed the comfort of the beds and the Nespresso machine in your room – a good night’s sleep and a fresh coffee in the morning are equally … Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe foyer & reception was nice and welcoming. The room comfortable from outside was no disturbing sounds.
The bathroom was horrible. The shower bath was difficult to get into & the glass door didn’t stop much water - so the floor was very wet. The toilet was hidden behind the door. One bathroom light was broken & had electrical cables visible. If you slipped in the shower you would have grabbed hold of this broken lamp & would probably be electrocuted! Noisy corridor- the door didn’t appear to stop much sound from the hall.
Dear Jonathan, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our breakfast, found our staff friendly, and appreciated the comfortable beds, quiet room, and welcoming reception area. However, we’re very sorry to learn that your experience with the bathroom did not meet expectations. Your comments regarding the broken light and exposed wiring are particularly concerning, and we take such safety issues extremely seriously. We have already reported this to our maintenance team for immediate inspection and resolution. We also appreciate your observations about the shower design and noise from the hallway. These are important points that help us identify areas for improvement, and we thank you for bringing them to our attention. Despite the inconveniences, we hope you’ll consider staying with us again so we can provide you with a more comfortable and worry-free experience next time. Kind regards Alexandra Iwan
Dear Jonathan, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our breakfast, found our staff friendly, and appreciated the comfortable beds, quiet room, and welcoming reception area. … Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified review