Reviews of Radisson Blu, Basel 4 stars
Steinentorstrasse 25, Vorstädte, 4001 Basel, Switzerland
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewStaff were very helpful. Not far from the station to walk which was very good.
There was a music festival outside the hotel which lasted until 3am and was ridiculously loud so much so that the bass reverberated around our 4th floor executive room. We advised the reception and after much discussion we were moved to another room at the other side of the hotel. There were others also complaining about this situation. The hotel had clearly known about the festival so why weren’t offered the option to change rooms on arrival if the noise was going to be so loud?
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in July 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewGreat accomodation for family and they allowed early check in which was appreciated
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Thank you for your kind words! We’re glad you enjoyed your stay and that the early check-in made your arrival more comfortable. It’s always our pleasure to make our guests feel welcome. Best regards, Gabriel Nikolla
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewEasy check in ,well received . The room was Basic.
Im used to Redisson Blu properties being upmarket.This property looked washed out. The room was so basic ,old and dreary.There should have been two transparent curtains ,there was only one . The reclining chair made a harsh squeaky noise ,should have been replaced months ago. The bathroom does not have shower hook ,right outside the shower. There was insufficient cupboard space for husband & wife to set out their clothing. The fridge did not have sufficient cooling ,to to keep the diabetic insulin in a cool environment.This fridge is old & delapitated. Should be replaced immediately. I was allocated room 419.
Thank you for taking the time to share your detailed feedback. We are sorry to hear that your stay did not meet the standards you expect from Radisson Blu. We regret that the room’s condition, furniture, and facilities did not provide the comfort and convenience you were looking for. Please accept our sincere apologies, especially regarding the fridge not functioning properly, which we understand is critical for storing medication safely. Your comments about the curtains, chair, bathroom setup, cupboard space, and overall room condition have been noted and passed on to our management and maintenance teams for immediate review. On the positive side, we are glad that you felt well received and had a smooth check-in. We appreciate you sharing both the positives and areas where we need to improve. We hope you will give us another opportunity to provide you with the high-quality Radisson Blu experience that you deserve. Best regards, Gabriel Nikolla
Thank you for taking the time to share your detailed feedback. We are sorry to hear that your stay did not meet the standards you expect from Radisson Blu. We regret that the room’s condition, furniture, and facilities did not provide the … Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewModern hotel with luxuries room central location not too far from old town
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Dear ALbert Thank you for sharing your kind words. We are delighted to hear that you enjoyed our modern rooms and central location close to the Old Town. Your positive feedback means a lot to us, and we look forward to welcoming you back soon. Kind regards, Front Desk Team Radisson Blu Hotel, Basel
Dear ALbert Thank you for sharing your kind words. We are delighted to hear that you enjoyed our modern rooms and central location close to the Old Town. Your positive feedback means a lot to us, and we look forward to welcoming you back s… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewDas Radisson Blu Basel ist unser Lieblingshotel in Basel-Stadt. We have stayed here many times since 2015. This stay was 6 nights in a quiet premium room on floor 4. Wir genießen das sehr reichhaltige Frühstücksbuffet. The staff is excellent, friendly and helpful. Vielen Dank an Monalisa, die Rezeption, und an Igor, Taylor, Leandro und alle im Speisesaal! The complete fitness center, pool, locker rooms with showers, sauna and steam room with showers, ice water bucket, and lounge chairs inside and outdoors are very well maintained and greatly appreciated. The Booking.com offer of CHF 20 for breakfast instead of the normal CHF 32 is a help as staying in a quality hotel in the city center.Also, the included Basel transportation card is great and a tram stop is nearly in front of the hotel and another is at Theater, nearly next door.i enjoyed evening Walk to the Rhein when Marktplatz was very quiet. Merci vielmal Radisson Blu Basel!
Actually, we liked everything! The remodeling of the locker room showers was at times noisy, but the deluxe new ones will be worth it.
Dear Carolina, It is an honor to read your review and to know that Radisson Blu Basel has become your preferred home in the city over so many years. Your detailed appreciation of our breakfast, wellness facilities, and convenient location reflects exactly the experience we aim to create for our guests. Most of all, your recognition of Monalisa, Igor, Taylor, Leandro, and our restaurant team is deeply valued — we will gladly share your kind words with them. We are also grateful for your patience during the locker room renovations; as you mentioned, the improvements will ensure even greater comfort for our guests in the future. Merci vielmal for your continued trust and loyalty. We very much look forward to welcoming you back for many more memorable stays in Basel. Kind regards, The Front Desk Team – Radisson Blu Basel
Dear Carolina, It is an honor to read your review and to know that Radisson Blu Basel has become your preferred home in the city over so many years. Your detailed appreciation of our breakfast, wellness facilities, and convenient location r… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation brilliant. Beautiful comfortable room
Dear Deborah, We’re delighted to know you enjoyed both the setting and the comfort of your room. It’s wonderful to hear your stay was such a positive one, and we look forward to welcoming you back soon. Kind regards, The Front Desk Team
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewOld hotel need to be renovated
Dear Milos, Thank you for your feedback. We understand your impression regarding the age of the hotel and appreciate your honesty. Renovation and continuous improvement are important to us, and your comments support our efforts to enhance the guest experience. We hope to welcome you again to see the progress. Kind regards, The Front Desk Team
Dear Milos, Thank you for your feedback. We understand your impression regarding the age of the hotel and appreciate your honesty. Renovation and continuous improvement are important to us, and your comments support our efforts to enhance t… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe staff is courteous, friendly and helpful. The hotel is at a tram stop so it is super convenient. The staff gave us free tram passes for the duration of our stay which was thoughtful and appreciated. The breakfast is excellent with a lot of variety and plenty of room. The gym is good and the indoor pool large enough to swim laps. There are many restaurants and shops all around the hotel. It’s a wonderful place to stay.
Dear Guest, Reading your feedback truly made our day. Knowing that you felt well taken care of, enjoyed our amenities, and found the location so convenient is exactly what we strive for. We’ll be delighted to welcome you back whenever your travels bring you to Basel again. Kind regards, The Front Desk Team
Dear Guest, Reading your feedback truly made our day. Knowing that you felt well taken care of, enjoyed our amenities, and found the location so convenient is exactly what we strive for. We’ll be delighted to welcome you back whenever your … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe facilities and the location
The cleaning. I ask three times the reception to clean spiders from my room. Needed 3 days to clean that from my room
Dear Ketjon, Thank you for sharing your feedback. While we are pleased you appreciated our facilities and location, we sincerely apologize for the delay in addressing your cleaning request. This is not the standard of service we aim to provide, and your remarks have been shared with our housekeeping team to ensure faster follow-up in the future. We hope to have the chance to offer you a smoother experience on your next visit. Kind regards, The Front Desk Team
Dear Ketjon, Thank you for sharing your feedback. While we are pleased you appreciated our facilities and location, we sincerely apologize for the delay in addressing your cleaning request. This is not the standard of service we aim to prov… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewCentral location
Dear Nanette , We’re glad our setting made your stay easier and more enjoyable. We look forward to welcoming you again soon. Kind regards, The Front Desk Team
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewStaff
Location
Dear Charles Thank you for sharing your feedback. We are glad to hear that you liked our staff and their service. We hope to welcome you again soon!
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewSuperb room with everything we needed. Hotel is centrally located in Basel and staff were excellent. Breakfast was very good, and the one evening meal we had was good value. Nice to have somewhere to park motorcycle.
Dear Nick : Your feedback truly brightened our day! It’s great to know your stay was so enjoyable and that you felt well looked after. We’ll be happy to welcome you again whenever your travels bring you back to Basel.
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewComfortable room and close to the public transport.
Dear Zilson Thank you for your feedback! We’re glad you felt comfortable and enjoyed the easy access to public transport. We look forward to welcoming you back on your next visit.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified review