Nothing bad to say

The location was magic

Stayed in August 2025

Location

Everything

Stayed in August 2025

Hot Tub was a little small and the spa hours were very limited.

Excellent location! Staff was very helpful and the room was great.

Stayed in August 2025

Nothing

Location, location, mlocation

Stayed in August 2025

What’s not to like?! Phenomenal service, friendly staff, brilliant facilities. A real treat!

Stayed in August 2025

I didn’t particularly enjoy the behavior of some other guests during my stay. They didn’t seem very friendly or welcoming towards Asian visitors.

This hotel has a truly wonderful location. I loved how it is situated amidst ski slopes, mountains, and lingering snow. I truly felt that this hotel was well worth the stay. The view of the Matterhorn and the surrounding Alps was absolutely stunning. I was especially impressed by the outdoor hot tub and the beautiful photo spots. The hotel was also well-equipped with excellent facilities, including a restaurant, a café, and cozy lounge areas. I would love to return and stay here again. The staff were lovely, very welcoming, and always willing to help.

Stayed in April 2025

Nothing.

Everything, simply prefect

Stayed in March 2025

The hotel is a bit isolated, you cannot go into town for dinner or in the evening. Dinner is included in the room price and was delicious every night, but if you want to go out at night this would not be a suitable hotel for you. We appreciated not having to organize dinner logistics every night by having it taken care of by the hotel.

The hotel is magnificently perched on the mountain facing the Matterhorn. The vistas are incredible and access to skiing could not be easier! The ski room has boot heaters that dry your boots every night and warms them for your feet in the morning. The spa is also beautiful with a sauna that looks out at the Matterhorn. Rooms are thoughtfully furnished and showers are incredibly hot. The hotel was clearly fully renovated but retains its historic charm. The staff are extremely helpful and knowledgeable. Julie was particularly friendly and helpful, assisting us in organizing staff to help move our luggage and helping us extend our stay. All in all we had a terrific trip!

Stayed in March 2025

Only issue was there were only 2 options for dinner every night. For the most part wasn’t an issue, but there was one night when I didn’t like either of the options so I asked if I could order off the lunch menu, but was told I couldn’t, however on a previous night we had seen another table order off the lunch menu. So unsure why they could but we couldn’t.

The hotel is in an amazing location and is easy to get to on the gornergrat train. It’s great for skiing. The room was spacious and clean, the WiFi was good. The spa facilities were nice and modern and never too busy. All the staff were very nice and helpful.

Stayed in March 2025

The restaurant of the hotel was a major disappointment. The dinners included in the stay were far from satisfactory. What made it worse was finding out that ordering additional meals for an extra charge wasn’t possible. This left us in a difficult situation, as there were no other restaurants nearby in the middle of the mountain. You’re stuck with the hotel’s menu, and if you don’t like it or have allergies, there’s no alternative. Additionally, the long wait times during meal service were frustrating.

The hotel is in an ideal location for skiing, and its proximity to the slopes is a major advantage. Although our room was a bit small, it was sufficient for our needs and very clean. We especially appreciated the warm and friendly attitude of the reception staff. The spa was definitely a highlight, with the sauna and jacuzzi offering breathtaking views.

Stayed in December 2024

Overall, this facility, with age dating back to the 1800s, was nice. While it may lack some modern amenities, everything was well-maintained and functional. The beds were fine, although my wife and I found the pillows a bit uncomfortable and consequently neither of us enjoyed a good nights sleep during our stay. I enjoyed dining at the restaurant and having our own dedicated table for the entire stay, and the food was good; however, the choices were limited each evening, primarily consisting of meat or vegetarian options. The servers were friendly, but the service was extremely slow, even during off-peak times. I also thought it was interesting that water (still or sparkling) and other non-alcoholic beverages were an extra charge at dinner, but not at breakfast. These are minor nitpicks, but they’re worth mentioning since you’re paying premium prices at this resort. Of course, the location and breathtaking views are the main draws.

The location was absolutely amazing with stunning views of the Matterhorn. It was ideally located for a ski-in/ski-out holiday. I liked that the hotel had a restaurant and spa facilities (even though we didn't use the spa), and the lodging included breakfast and dinner. There was a nice little lounge area with amazing views of the Matterhorn and the rest of the Zermatt valley. The staff were quite friendly.

Stayed in December 2024

Nothing

The location is great as it’s truly ski in and ski out. And of course the view of the Matterhorn is unbeatable. I was able to watch both sunrise and sunset during my stay without any hassle having to find a viewpoint that requires efforts. The staff is amazing. I felt very welcome and was made at home. The facility includes both breakfast and dinner which I found very convenient and loving - since it’s up in the mountain, if these meals weren’t available or demanded a cost it’d feel quite unloving. Make sure you check the timetable to plan for your trips. It’s a 30 mins ride to and from Zermatt and it doesn’t run as frequent so definitely take the commute into account.

Stayed in December 2024

Wish to have refrigerator.

Very nice view just in front of Matterhorn. Nice trekking area. Nice spa and comfortable bed.

Stayed in September 2024

None

Wonderful location.

Stayed in July 2024

Given that there is nothing in the area, hotel imposes a breakfast and dinner menu in the price. While breakfast is very good, dinner menu is so-so and there is only a choice of meat/no-meat main dish (albeit portions are very generous, it must be said). And a bottle of water is 10CHF (!!), they tell you it's because they are running a local filtering facility. So, dinner is kind of a canteen experience, which is disappointing at this price level.

One of a kind place in the middle of a mountain. Nice chalet-y styled rooms, great spa, superb terrace directly facing Matterhorn. If you're ever in Switzerland, you must must see the Matterhorn. There is no other mountain like that. Also, the kindest and most helpful receptionist (Bravo Julie). There are tons of hiking trails with most spectacular views of surrounding mountains. And if you're lazy you can take the Gornergrat train up and down from/to Zermatt. In winter, it's ski in and out, of course, as the hotel is at 2550m elevation.

Stayed in August 2024

A very unique stay! Incredible location with unrivalled views. The staff were lovely and very helpful. The spa was also great. A brilliant experience.

Stayed in August 2024

It will be great if the swimming pool can open longer .

Very nice staffs . Always help me when I need them. The view is great. Also the food taste good.

Stayed in August 2024

Tap water was not free. I understand charging for bottled water, but water coming from the tap was charged. This is odd given that it is a place for hiking/physical activity at a high altitude, where hydration is important.

View, locations, spa, cleanliness

Stayed in July 2024

Nothing really. The reception staff could have been a little more knowledgeable about sunrise/sunset time in the area when we inquired, but maybe it's me who has too high expectations (spoiled from Korean/Japanese hotel service).

The room design was very cute (way cuter than exterior of the hotel). Very clean and well managed facilities. Hot pool outside was awesome. Stunning views.

Stayed in July 2024

view, spa, and location

Stayed in March 2024

It is a fabulous location in the mountain - easy ski in ski out with great food and spa !

Stayed in March 2024

Nothing.

Absolutely stunning view. Staff was very accommodating and friendly. Dinner and breakfast was also of good quality and with the room rate, good value.

Stayed in January 2024

Poor breakfast, no vegan/gluten free options… Desserts at the dinner could be better as well… No coffee machine in the room

Beautiful view Friendly stuff

Stayed in January 2024

The staff is very friendly and helpful. The view from the restaurant is exceptional.

Stayed in December 2023