Reviews of Hôtel Rousseau Plus 3 stars
11 Rue Rousseau, Saint-Gervais / des Grottes, 1201 Geneva, Switzerland
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewGreat location. Quiet but close to everything, including the lake. Our room was nice and comfortable. We enjoyed our stay every much.
Housekeeping service could have been better.
Dear Sam, thank you for your time writing this nice feedback. We find sorry about the cleaning inconvenient and we will share it with all staff. Best regards. Hotel Rousseau. LM
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewNo way to park in front of hotel when checking in and checking out.
Dear Josef, thank you for sharing your experience with us. We find really sorry for the inconvenient. Please note that in front of the hotel there are red cross, so it's strictly forbidden to park more than 10 minutes and it's a Geneva law. Nevertheless, we will be very glad to welcome you next time. Best regards. Hotel Rousseau Geneva. LM
Dear Josef, thank you for sharing your experience with us. We find really sorry for the inconvenient. Please note that in front of the hotel there are red cross, so it's strictly forbidden to park more than 10 minutes and it's a Gen… Show more
Reviewed: 26 March 2025 · Stayed in March 2025
Verified reviewReviewed: 15 March 2025 · Stayed in March 2025
Verified reviewExcellent location in the middle of the city. All major sites are easily accessible by foot. Surprisingly the soundproofing from the street and adjoining rooms were great-heard nothing. All the staff were very friendly, attentive. Onsite restaurant was also excellent - food, staff, and service. Very comfy bed and nicely furnished room.
The bathroom amenities were lacking. There is liquid handsoap in a pump by the sink and one container in the shower that is intended as a combined shampoo and bodywash, but not great for hair. I would recommend bringing your own shampoo/conditioner, and if you use body lotion, to bring that too. If you are looking to use the room for work, it is not an ideal office set up, as the counter to be used for the desk is too high for the chair.
Dear Jane, thank you so much for your time and review. We find glad to read about you enjoyed your stay in our hotel ad we wll noted all comments for future imrpovements. Best regards. Hotel Rousseau. LM
Reviewed: 27 September 2024 · Stayed in September 2024
Verified reviewReviewed: 2 September 2024 · Stayed in August 2024
Verified reviewReviewed: 28 August 2024 · Stayed in August 2024
Verified reviewFriendly
Nothing
Dear Roslyn, thank you for your time and your very nice feedback. We will be very glad to welcome you next time in our hotel. Best regards. Hotel Rousseau team. LM
Reviewed: 6 August 2024 · Stayed in August 2024
Verified reviewReviewed: 31 July 2024 · Stayed in July 2024
Verified reviewReviewed: 29 July 2024 · Stayed in June 2024
Verified reviewReviewed: 12 July 2024 · Stayed in April 2024
Verified reviewGreat location with easy access to the most important Geneva's attractions.
The breakfast was poor, the room was super basic, not the best value for the paid price but this is due to the high demand in Geneva.
Dear Anastasia, thank you for your time during this feedback. Your comments will help us to improve hotel services and we hope to welcome you next time. Best regards. Hotel Rousseau team. LM
Reviewed: 12 June 2024 · Stayed in June 2024
Verified reviewReviewed: 5 June 2024 · Stayed in March 2024
Verified reviewLocation and facilities. There is a steam room at the top of the building. Great to relax before having a shower and going to sleep.
Breakfast was not too varied. No hot food, just charcuterie and cheese with breads / fresh croissants. Cereal and fruits.
Dear David, thank you for your time during this feedback and comments. Your notes help us to imrpove our services and equipment. We will be very glad to welcome you next time. Best regards. Hotel Rousseau team. LM
Reviewed: 25 May 2024 · Stayed in May 2024
Verified reviewReviewed: 13 May 2024 · Stayed in April 2024
Verified reviewIt was in a good location.
The wifi wasn’t working and the hotel was a bit run down.
Dear Kristie, thank you for your time during this feedback. We are sorry to read about inconvenient and we are improving the hotel and services. Best regards. Hotel Rousseau team. LM
Reviewed: 5 March 2024 · Stayed in March 2024
Verified reviewThe breakfast was under delivered one coffee cup in room no water drinking glasses in room and only 1 coffee pod in room
As above and the bed quilt needs to be replaced
Dear Arvo, thank you for your time during this feedback. We are really sorry for the inconvenient, in rooms there are plastic glasses and for the coffee, reception is available 24 hours in case something is missing. We will be very glad to welcome you next time at Hotel Rousseau. Best regards. Hotel Rousseau team. LM
Dear Arvo, thank you for your time during this feedback. We are really sorry for the inconvenient, in rooms there are plastic glasses and for the coffee, reception is available 24 hours in case something is missing. We will be very glad to … Show more
Reviewed: 22 February 2024 · Stayed in January 2024
Verified reviewReviewed: 20 February 2024 · Stayed in February 2024
Verified reviewReviewed: 19 February 2024 · Stayed in February 2024
Verified reviewVery convenient location, and the room is very comfortable
Dear Pornchai, thank you for your time during this nice feedback. We will be very glad to welcome you next time in our hotel. Best regards. Hotel Rousseau team. LM
Reviewed: 1 February 2024 · Stayed in January 2024
Verified reviewAll in all a good Accomondation (Rousseau plus, Suprior room) with keen and suportive staff.
The WLAN is just usable for e-mail and messaging, if you need more, it stucks...
Dear Martin, thank you for your time and for your nice feedback. We noted and transfer the comment to the right service and we hope to see you again. Best regards. Hotel Rousseau team. LM
Reviewed: 31 January 2024 · Stayed in January 2024
Verified reviewGreat location for walking around Geneva, train and bus station access.
The room was overly scented - almost overpowering fragrance.
Dear Anne, thank you for your time and for this feedback. We hope to welcome you next time in our hotel. Best regards. Hotel Rousseau team. LM
Reviewed: 26 January 2024 · Stayed in December 2023
Verified reviewReviewed: 23 January 2024 · Stayed in December 2023
Verified review