Reviews of Schatzalp Hotel 3 stars

Thank you very much for your feedback, Mr. Isidoro. I am sorry that you felt unwell during the night and that we were unable to offer you any food after the restaurant had closed. Our restaurant is open daily until 8:00 p.m. We would like to point out that the Schatzalp funicular runs regularly between Schatzalp and Davos until midnight – the journey takes just 4 minutes. This means that even after the restaurant has closed, our guests have the opportunity to quickly and conveniently reach the centre of Davos, where pharmacies and shops are open until late in the evening. Important! *Furthermore, in case of emergencies, we are available at all times and can immediately call an ambulance to ensure prompt medical assistance.* We take your feedback very seriously and continuously review how we can further improve our service. We hope to welcome you back to our hotel soon. Kind regards, Paulo Bernardo General Manager

Thank you very much for your feedback, Mr. Isidoro. I am sorry that you felt unwell during the night and that we were unable to offer you any food after the restaurant had closed. Our restaurant is open daily until 8:00 p.m. We would like… Show more

Dear Błażej, Thank you very much for your wonderful words and the poetic description of your stay with us! We are delighted that you were able to appreciate the special charm of our hotel, the historical ambience and the unique atmosphere. Your allusion to the ‘Magic Mountain’ and the ‘Grand Budapest Hotel’ particularly honours us. At the same time, we understand that our hotel does not offer the modern luxury of a newly built hotel; it was built in 1900 and was designed as a luxury sanatorium at the time. We have been the proud owners of this Art Nouveau jewel since 2003 and continuously invest in its preservation and careful renovation - without, however, losing its historical character. As the two private owners are not patrons of the arts, but invest all their profits in the business, these measures are carried out gradually, unfortunately sometimes more slowly than we would like. A current example: In the coming mid-season, we will be renewing all the balcony railings to further improve the safety of our guests, including our younger guests, in the hotel. The diversity of our rooms is part of the hotel's history - no two rooms are the same, which is part of our individual charm. Nevertheless, we regret that the room you booked did not exactly meet your expectations. We recommend that future guests contact us directly if they have any special requests - we will do our best to fulfil them. Your comment about the winter sports facilities is also absolutely correct: as we rely on natural snow, we cannot guarantee snow. For us, safety always comes first, which is why we unfortunately have to close the lifts and toboggan run if conditions are inadequate. We advise our guests to check the current snow conditions before booking. However, our winter hiking trails are open and can be used at any time. We would like to thank you for your visit and your honest feedback - and hope to welcome you back soon so that we can take you on another little journey through time. With greetings from the Magic Mountain Paulo Bernardo Dipl. Hôtelier

Dear Błażej, Thank you very much for your wonderful words and the poetic description of your stay with us! We are delighted that you were able to appreciate the special charm of our hotel, the historical ambience and the unique atmosphere.… Show more

Thank you very much for your review, which we are really pleased about! We are aware of the condition of the façade and are already working on the planning for the renovations. Next spring we will renew the balcony railings after almost 5 years of planning. Kind regards from the Schatzalp Paulo Bernardo Dipl. Hôtelier

Thank you very much for your review, which we are really pleased about! We are aware of the condition of the façade and are already working on the planning for the renovations. Next spring we will renew the balcony railings after almost 5 y… Show more

Thank you for taking the time to share your impressions with us. We are very pleased that you enjoyed the atmosphere of our hotel, the location and especially the beautiful botanical gardens. It is great to hear that you were able to enjoy the surroundings around the hotel, as we did. However, we regret that the odour in the room did not meet your expectations. We take your feedback very seriously and will endeavour to rectify this problem. It will be our pleasure to welcome you again during your next stay. With kind regards from Schatzalp Paulo Bernardo Dipl. Hôtelier

Thank you for taking the time to share your impressions with us. We are very pleased that you enjoyed the atmosphere of our hotel, the location and especially the beautiful botanical gardens. It is great to hear that you were able to enjo… Show more

Dear Mr. Philippe K , Thank you for your second feedback now on your stay over the New Year holidays. As already previously written I'm still very sorry to learn that some aspects of your experience did not meet your expectations. You only wanted to use our a-la-carte offer in the Panorama Restaurant and vehemently declined to participate in the New Year's Eve party at Hotel Schatzalp. We regret any inconvenience this may have caused, especially as it was pointed out in advance that certain areas of the hotel were reserved exclusively for party guests, where you and your partner were staying and being served, and my staff and I pointed this out to you several times. It is important to us to respect the needs of all our guests and I regret that we were unable to meet your expectations in this regard. I assure you that we have already learned from this situation and will ensure that such misunderstandings are avoided in the future. Regarding your comments about the furnishings and condition of the hotel, I would like to inform you that we are continuously taking steps for renovations and these are continously being carried out. The Hotel Schatzalp is a "Swiss Historic Hotel" and is run as such and appreciated by our other guests. I appreciate your honest feedback and will be happy to assist you personally if you have any further concerns or questions. With kind regards from the Schatzalp Paulo Bernardo Dipl. Hôtelier

Dear Mr. Philippe K , Thank you for your second feedback now on your stay over the New Year holidays. As already previously written I'm still very sorry to learn that some aspects of your experience did not meet your expectations. You … Show more

Dear Benjamin, Thank you so much for your incredible review! We're thrilled to hear that you found our location to be both unique and unforgettable. It's truly heartening to know that the air, the view, and the silence all contributed to making your experience incredible. We appreciate your recommendation of including our place on everyone's bucket list for a once-in-a-lifetime visit. It's our goal to provide a special and memorable atmosphere, and it seems like we've succeeded in creating that for you. Your kind words inspire us, and we look forward to welcoming you back for another amazing experience. Wishing you many more extraordinary adventures! Warm regards, Paulo Bernardo General Manager

Dear Benjamin, Thank you so much for your incredible review! We're thrilled to hear that you found our location to be both unique and unforgettable. It's truly heartening to know that the air, the view, and the silence all contribu… Show more

Dear Mr. Philippe K , I hope this message finds you both in good health. Thank you for your feedback on your stay over the New Year holidays. I am sorry to learn that some aspects of your experience did not meet your expectations. You only wanted to use our a-la-carte offer in the Panorama Restaurant and vehemently declined to participate in the New Year's Eve party at Hotel Schatzalp. We regret any inconvenience this may have caused, especially as it was pointed out in advance that certain areas of the hotel were reserved exclusively for party guests, where you and your partner were staying and being served, and my staff and I pointed this out to you several times. It is important to us to respect the needs of all our guests and I regret that we were unable to meet your expectations in this regard. I assure you that we have already learned from this situation and will ensure that such misunderstandings are avoided in the future. Regarding your comments about the furnishings and condition of the hotel, I would like to inform you that we are continuously taking steps for renovations and these are continously being carried out. The Hotel Schatzalp is a "Swiss Historic Hotel" and is run as such and appreciated by our other guests. I appreciate your honest feedback and will be happy to assist you personally if you have any further concerns or questions. We look forward to providing you with a better experience on a future visit. With kind regards from the Schatzalp Paulo Bernardo Dipl. Hôtelier

Dear Mr. Philippe K , I hope this message finds you both in good health. Thank you for your feedback on your stay over the New Year holidays. I am sorry to learn that some aspects of your experience did not meet your expectations. You onl… Show more