Reviews of Hotel Schöntal 3 stars

Dear Guests, Thank you for your feedback. We are pleased to know you are satisfied with our rooms and location. We’re sorry to hear that your experience did not meet your other expectations, and we would like to clarify a few points: Your arrival happened to be on our weekly Ruhetag (rest day), but we still had staff present in the building. Our colleague could have come to the reception at any time. We had prepared your room key and clearly marked it at the reception desk, along with a telephone number to call in case you needed assistance. Unfortunately, we did not receive any call from you. The balcony in your room is made of natural stone slabs, which is part of our hotel’s rustic charm. The bathroom in your room was newly renovated just two years ago. Guests who stayed in the same room immediately before you checked out on the same day and had no complaints. After your departure, we inspected the room again and did not find any issues. During your stay, we also received no call or message regarding a bathroom problem—had we known, we would have gladly arranged a room change for you. Regarding the lighting: our hotel is generally bright. In some common areas, we use motion-sensor lights as part of our energy-saving efforts. The jacuzzi requires regular maintenance and supervision, which is why we charge a small fee. We ask guests to inform us in advance so we can prepare it properly. It is located on the terrace, and it’s unfortunately not possible to have staff standing by 24/7—but you can call us at any time, and we’ll be happy to assist. Lastly, we were surprised by your comment about the breakfast, as we always offer a varied and fresh selection. We regret that your experience did not reflect this and will certainly review what may have gone wrong that morning. We always strive to provide a comfortable and welcoming stay for all our guests. We’re sorry that this was not your impression, and we truly appreciate your feedback as it helps us continue to improve. Kind regards,

Dear Guests, Thank you for your feedback. We are pleased to know you are satisfied with our rooms and location. We’re sorry to hear that your experience did not meet your other expectations, and we would like to clarify a few points: Yo… Show more

Here’s a friendly and professional reply you can post on Booking.com: ⸻ Thank you very much for your kind review! We’re delighted to hear you enjoyed our location and felt warmly welcomed. We’re glad the breakfast selection suited you – and we’ll keep your note about cooked options in mind. And yes, the bus is definitely a helpful tip for next time! It takes only 2 minutes, 1 stop to the railway station! We hope to welcome you back again

Here’s a friendly and professional reply you can post on Booking.com: ⸻ Thank you very much for your kind review! We’re delighted to hear you enjoyed our location and felt warmly welcomed. We’re glad the breakfast selection suited you – a… Show more

Thank you! Here’s an updated version of your reply that includes this clarification: ⸻ Thank you very much for your kind review! We’re happy to hear you enjoyed your stay, especially the comfort of your room and the attentive service from our team. Just to clarify for future guests: the hotel is actually not far from the train station. During your visit, the road was under renovation, which made the walk a bit less comfortable — but now it’s all in great condition again. There is also a bus that takes just 2 minutes (one stop) directly to the station. We’d be delighted to welcome you back soon!

Thank you! Here’s an updated version of your reply that includes this clarification: ⸻ Thank you very much for your kind review! We’re happy to hear you enjoyed your stay, especially the comfort of your room and the attentive service from… Show more

Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us and that you appreciated the breakfast, the restaurant, and the welcoming service from our reception team. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. We would love to welcome you back in the future! Best regards Julia Hotel Schöntal

Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us and that you appreciated the breakfast, the restaurant, and the welcoming service from our reception team. Your kind words mean a lo… Show more

Thank you for your lovely review! We're thrilled to hear that Chef Kamil made your dining experience memorable and that you enjoyed the amazing food. It's also great to know that the cozy, family feel of our hotel added to your experience. We look forward to welcoming you back soon!

Thank you for your lovely review! We're thrilled to hear that Chef Kamil made your dining experience memorable and that you enjoyed the amazing food. It's also great to know that the cozy, family feel of our hotel added to your experience. … Show more

Dear Guests Thank you for sharing your feedback. We are glad you enjoyed the complimentary upgrade to one of our double rooms with a balcony and a view. I understand your expectations regarding amenities in the room, such as a kettle, and apologize if this was not clearly communicated during your stay. For your convenience and future visits, please note that we do offer kettles upon request at the reception. This service is part of our commitment to make your stay as comfortable and enjoyable as possible. We appreciate your comments and hope to welcome you back soon, ensuring an even more pleasant and fulfilling experience. Warm regards,

Dear Guests Thank you for sharing your feedback. We are glad you enjoyed the complimentary upgrade to one of our double rooms with a balcony and a view. I understand your expectations regarding amenities in the room, such as a kettle, and … Show more

Dear Guest, Thank you for taking the time to review your stay with us. We are thrilled to hear that you enjoyed our convenient location, friendly staff, and the beautiful balcony views. It's also great to know you found the bed comfortable and aesthetically pleasing. However, we are sorry to hear that our breakfast did not meet your expectations. We are committed to providing our guests with the highest quality of food and service, and we take feedback like yours seriously. We will review our breakfast offerings and make necessary improvements to ensure a better dining experience for all our guests. We hope to have the opportunity to welcome you back and impress you with our enhanced breakfast menu. Warm regards Hotel Schöntal

Dear Guest, Thank you for taking the time to review your stay with us. We are thrilled to hear that you enjoyed our convenient location, friendly staff, and the beautiful balcony views. It's also great to know you found the bed comfortable… Show more

Thank you for taking the time to share your feedback regarding your recent stay with us. We're delighted to hear that you found our staff friendly and helpful, and that you enjoyed the breakfast selection. Your satisfaction is our top priority. We appreciate your observations about the hotel's condition and understand your concerns regarding areas that need updating. Our aim is always to provide a comfortable and enjoyable experience for our guests, and feedback like yours is invaluable in helping us improve. Thank you again for your review, and we hope to have the opportunity to welcome you back in the future, where you can see the improvements made.

Thank you for taking the time to share your feedback regarding your recent stay with us. We're delighted to hear that you found our staff friendly and helpful, and that you enjoyed the breakfast selection. Your satisfaction is our top prior… Show more