Solid yet modest breakfast.

Location, alpine feel, views, value for money, showers and amenities.

Stayed in August 2025

Nothing

Perfect location

Stayed in August 2025

The rooms are very basic, designed for hikers/skiers with no amenities except body soap, no hairdryer and it costs min 54CHF just to get to the hotel from Zermatt

The staff were so helpful, friendly and very hard working. The breakfast was simple but delicious and the dinner was absolutely perfect! The location was great, away from the crowds of tourists and waking up to the view of the Matterhorn will stay with me forever

Stayed in August 2025

The Rösti at dinner was unfortunately not the best. But the view made it up;)

Absolutely loved staying here and will be back again. Hotel Schwarzsee is the right place if you like to be close to the Matterhorn and nature. Nice place for lunch, hiking up to Hörnli Hütte and surroundings. Rooms with shared bathrooms were clean and perfect for one or two nights. The dinner and breakfast was included. Super nice staff. Damian especially was such a kind and happy person to meet. Being up early for sunrise he even turned on the coffee machine before the official breakfast start. Highly appreciated his cheerful, friendly and happy personality. The best place to stay after the gondolas stop running as it gets super quiet and the mountain view is breathtaking. Can’t wait to return!

Stayed in July 2025

Prior to our arrival hotel asked for our dietary restrictions and we conveyed them and they emailed back that "they would take care of everything". However, at dinner, only pork was offered and I am a vegetarian and told the waitstaff this. She asked if I told the kitchen that day that I was vegetarian, because they only prepared one vegetarian meal. I was upset because reception did not tell me that I had to confirm with the kitchen ahead of time that needed a vegetarian meal. Fortunately we were the first to arrive to dinner, so the kitchen was able to prepare a vegetarian alternative (roti with egg). Rooms are very clean and look much better than the photos, but I did notice dog hairs that made their way from deep under the bed. I like dogs, but am allergic to pet dander, so perhaps the hotel can designate rooms that are no pets for guests like me. Food was good, but only 1 waiter serving upwards of 30 people, so arrive early or your wait time will be very long for dinner. Continental breakfast was great first morning with several freshly baked loaves of bread and nice hot croissants, but second morning it seemed like leftover stale bread, quickly ran out of croissants, yogurt, etc. These small inconviences kept it from a perfect 10 rating. I would still, however, recommend you do not miss out on this amazing location.

What an amazing location away from the crowds down in Zermatt. Only reached by taking the gondola up (verify last ascent/descent or you can hike up/down) to 8,500' from Zermatt. We could see the Matterhorn from our bed! Would wake up early to catch the Alpenglow on the tips of the mountain, stunning! Double room with private bath is basic, but comfy and nicer than the pictures, balcony is shared with no seating, and gives you a front row seat to a glorious Matterhorn view (when it's not cloudy) when no one else is up on the mountain (the crowds are gone when the gondola stops running). Another important advantage is being the first on the trails to beat the crowds, as well as being able to acclimate a little to the high altitude before doing the challenging, but absolutely fantastic hike to the Hornli hut and back, as well as the Glacier Trail. Wait staff in restaurant were great, so friendly and hardworking, always cheerful even though they work a very long day keeping us fed and happy.

Stayed in July 2025

If you are looking to stay here, you need to factor in the cost of the cable car from Zermatt, which costs CHF 31 each way. This is an absolutely legitimate cost given that you're using the infrastructure. What irked us is that because we were staying overnight, we couldn't buy a return ticket (as this is apparently only valid for a day). The 4 bed room was fine space wise and the shared bathroom facilities weren't a problem. However, the bunk beds were not particularly comfortable and we didn't sleep well, although that might be partly attributable to the fact that it's at 2600m altitude.

There is no question: the unique selling point is this hotel's unbeatable location perched high on a mountain overlooking both Zermatt and - far more importantly - the Matterhorn. The view from the hotel and its terrace is utterly breathtaking, with a perfect, unimpeded view of this most iconic of Alpine peaks. Hotel Schwartzsee is situated 100m from the Schwartzsee cable car station, which is the only practical way of accessing the hotel. If you're a skier (not that we are), this means that you can be on the slopes long before the cable car starts bringing skiers up from Zermatt, and the slopes were still open when we visited the second week in April 2025. In summer, it would be an ideal base for hiking, although there was too much snow for this when we were there. Because of the hotel's remote location, accommodation is on a half board basis, with breakfast and a three course dinner included in the room rate. The food was hearty with a choice between a meat-based and a vegetarian option for main course. The first night the main course choice was between roast chicken and mashed potatoes or a tomato gnocchi, whilst the second evening, fondue (accompanied by bread, rosti and pickled gherkins and onions) was served for all. A Muslim family at the next table asked if their fondue could be made without using alcohol (given that fondue includes white wine) and the chef was happy to oblige. If you are the hungry type, the restaurant offers a more extensive lunch menu that caters for the skiers/day tourists. If you're trying to optimise your budget, the hotel offers some rooms with shared bathroom facilities - ours was a four bed room, with bunk beds and a sink in the room. An absolute highlight was seeing chamois grazing around the hotel. Wi-fi coverage was good enough to be able to conduct business meetings.

Stayed in April 2025

Fantastic location on the top of Zermatt at 2580m

Stayed in March 2025

The room where you can store your skis is pretty wet and does not have enough fresh air.

The location is just outstanding, the crew very friendly and the experience as a whole just amazing.

Stayed in March 2025

Old property, bed sheet not clean

Matterhorn veiw, friendly and helpful staffs

Stayed in March 2025

However, there is room for improvement. The cleanliness could be better, and the bed linens should be of higher quality—without any holes. It would also be great if the management invested in some updates to the rooms. With these improvements, this place could be truly exceptional!

We had a great stay overall! The staff was wonderful, friendly, attentive, and always ready to help. The dinner was delicious. The location was simply amazing, with the Matterhorn practically within reach, offering breathtaking views.

Stayed in February 2025

The receptionist who is not helpful and not giving information to the guest.

The location and beautiful view

Stayed in February 2025

Food was good but could perhaps be improved--hard to deliver dinner for 30 people in short time frame. Breakfast was typical hearty Swiss Hotel fare--hot options would be nice but perhaps impractial.

Hotel Schwarzsee is special spot. They have improved their staffing now and it is far more friendly experience. Young dynamic crew that works hard to provide the best service. Front desk person is very nice and charming--important as it sets the tone for the stay. They are much more oriented towards understanding what hospitality and customer service means. It is a constant struggle and not easy as some guests may be difficult and they are now winning. Overall a pinnacle experience, pun intended and I will definitely be back.

Stayed in February 2025

Dirty room and bathroom. The furniture has to be renovated. Also there were the holes in bed linen. So it feels like hostel not hotel.

The location and the view from the room are amazing.

Stayed in February 2025

Unfortunately the rooms/beds were doubled booked and we were offered bed and breakfast in Zermatt which we had to ski down to.

Stayed in January 2025

Major issue: heating did not work and guests haven't been informed in advance. It must have been 16°C in all rooms. We slept in our clothes.

Great location, nice ambiance

Stayed in January 2025

I had to be stuck on the mountain for the whole night after I got off the cable car around 4 pm and got down after 8 am next morning. I missed the Glacier Express train. This hotel needs to put more information about transportation situation.

Staff are friendly, especially Mr. Miguel helped me feel at home with a smile and kind service to a solo traveler like myself. Thank you, Migue! Dinner and breakfast were delicious! Unexpectedly, i had great awesome experiences at night with gazing stars and dawn with rising golden sunlight from those mountain tops around.

Stayed in January 2025

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For us this was a perfect hotel that exceeded our expectations on our skiing holiday. We really loved our stay here. We lived in the quadruple room for 8 days during the Christmas period. We had amazing weather the whole time and lots of snow. The view is amazing both down on Zermatt but also Matterhorn of course. The breakfast was basic but good. The 3 course dinner was great and always varied. Our kids loved it and I already miss being there.

Stayed in December 2024

Very nice staff. Good dinner, great breakfast. Beautiful location with great view.

Stayed in July 2024

Food is terrible. Specially for dinner (it is included in the price and you don’t have any possibility to order something else). We were starving.

The location.

Stayed in July 2024

In the dormitory room (a bed in the room with 6 beds) was no option to boil the water (may be it was possible at the reception). The wardrobe was big, but once there were all six persons in the room, there was not enough space to put all skiing clothes, thus some clothes were put on the windowsill. It would have been better to have more electric sockets in the room - sometimes it was not enough for all people.

The hotel located in the middle of the slope and can only be accessed by the lift (Furi-Schwarzsee) during the winter time. It is an optimal place, if you come for skiing: you can ski, till the lift Furi-Schwarzsee is opened. If you go from Matterhorn Glacier Paradise, plan to end up directly at the hotel (you still need to take the lift Furgg-Schwarzsee to go up from Furgg). The hotel provides a dinner which is served in a nice wooden lobby with a top view on Zermatt village. You can not go down to the village after the lifts are closed, but you can walk around Schwarzsee and enjoy the mountain views in a calm enviroment. In the morning you can witness the sunrise with a view on Matterhorn and then enjoy being the first on the freshly prepared slopes. The staff is friendly, rooms are clean, breakfast/dinner are good.

Stayed in December 2023

Fantastic location next to the Matterhorn with unbeatable views. Nestled in the middle of ski slopes.

Stayed in March 2024

There is no tea/coffee facilities in the rooms and all drinks are very expensive in the hotel.

It was a phenomenal location for accessing the best pistes in Switzerland.

Stayed in February 2024

We stayed in the bunk room, which was clean, but also in the basement, and it felt a little dingy. It was also noisy with compressors turning on and off all night.

Can’t beat the location! We got up to watch the sunrise over the mountains and it was incredible! The staff was also really friendly and accommodating, and the food was pretty good.

Stayed in February 2024

The house needs some renovations on the basics to not let water in. Rooms are fully ok, just ground floor and basement.

The location is a must for ski enthusiasts. Very friendly and helpful staff. Room with own bathroom and view to the Matterhorn are priceless.

Stayed in February 2024