Reviews of Apartment Select by Interhome 3 stars
3920 Zermatt, Switzerland
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Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewOnly the view from the balcony, that’s it!
Fact that you almost climb the mountain to reach the property No wifi No toiletry provided
Reviewed: 1 May 2025 · Stayed in March 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewClean
The worst experience with the check in. It was atrocious. No full clear instructions prior on how actually to collect the keys. Had I not had a working phone abroad at the time, I would have slept outside as their office was closed at the time of my arrival! Luckily someone from Prague picked up the phone and let me know how to collect the keys. They expect you to read the small font on the piece of paper after getting the keys in the dark at night on the street with all your luggage on how to get to the property. After 20+ hrs of flights and trains on you. The property is situated up on a STEEP hill in obscure place in pitch dark without street lights, google maps will take you nowhere.Even though I asked for these instructions electronically beforehand, they weren’t sent. I lugged my bags up and down the stairs looking for the house in darkness for 40 mins, it’s a miracle someone walked by and let me know where it might have been. They have different agencies managing the AirBnB and zero communication between them, the office was in complete denial and defensive about it all. The property is like on a million steps up the hill. Prepare to drag your stuff up and down the stairs outside to reach the property EVEN after paying $25-30 euros for a cab ride each time. In PITCH darkness. The “view” of the Matterhorn - its tip only visible IF you go outside on the balcony. Otherwise - the window is permanently shut with blinds, making the room dark and essentially no view. The bathroom sink was clogged. Walls are thin, I could hear the neighbors the entire time. They will make you CLEAN before checking out or you will have to pay for the cleaning. The absence of WIFI was a huge downside as well. Bathroom didn’t even contain a piece of soap - like it would be nice to know beforehand!
Dear Anna, Thank you for your feedback. The information regarding key collection was sent to you prior to your stay and we apologise if it was not clear enough. The sink and the shutters work properly and we regret that you did not allow us to enter the flat in order to assist you during your stay. There is no wifi as this service is not mentionned in our description, and we do not provide hygiene products such as soap as stated in our terms and conditions. Finally, we are sorry to hear that our policy regarding the basic cleaning that has to be carried out by our guests did not meet your expectations. Kind regards, Your Interhome team.
Dear Anna, Thank you for your feedback. The information regarding key collection was sent to you prior to your stay and we apologise if it was not clear enough. The sink and the shutters work properly and we regret that you did not allow us… Show more
Reviewed: 17 January 2025 · Stayed in January 2025
Verified reviewClose to main town, had all amenities needed for our stay with a beautiful view. Bus stop is also close and free.
Reviewed: 5 January 2025 · Stayed in December 2024
Verified reviewGreat apartment , fully equipped and great views. The stairs kept us fit haha
Reviewed: 21 July 2024 · Stayed in July 2024
Verified reviewReviewed: 29 July 2023 · Stayed in July 2023
Verified reviewVery modern neat tidy clean apartment with balcony view of Matterhorn. Stunning location.
The hike to reach it!!
Reviewed: 26 March 2023 · Stayed in March 2023
Verified review