Reviews of Self Check-In Chalet Rooms
Luchernstrasse 7b, 3920 Zermatt, Switzerland

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Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewStaff were really helpful. High quality accommodation. Great location.
Nothing. It was all good.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewLooks good
No sun on the terrace. It’s all quite small and doesn’t have any of the benefits of staying in a hotel. I’d choose differently next time
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewI loved the comfortable bed, coffee machine. Own balcony.
Checkin at 1500 but that is the standard with hotels all over the world. So it’s not their fault. The email you get with directions how to get to your room was a little confusing.
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewIt was very clean and bed was comfortable.
I was quite disappointed with my stay for a couple of key reasons: 1. The room had a very strong smell of smoke, despite being listed as non-smoking. It was unpleasant and made it hard to feel comfortable or relaxed in the space. 2. I booked this property specifically because it advertised WiFi, which I needed during my stay. However, no password was provided in the confirmation email or in the room itself. I reached out to the booking agency via both message and phone—initially I was sent an incorrect password, and after that, there was no response until nearly 12 hours later, just as I was checking out. This lack of communication and access to a basic amenity was incredibly frustrating and disappointing.
Reviewed: 10 November 2024 · Stayed in November 2024
Verified reviewthe bed and sheets the view the decoration of the room
The fact that we couldn’t access to the ski room the price of the spa to add the entry was really strange and not welcoming
Reviewed: 10 November 2024 · Stayed in September 2024
Verified reviewStay somewhere else; there are many better options nearby!
Advertised air conditioning but there isn't any! Balcony too small with no table. Balcony right above noisy children's playground with screaming kids on a trampoline. Staircase too narrow for hauling up luggage. We moved out and Remote management wouldn't refund any of our stay!
Reviewed: 3 November 2024 · Stayed in October 2024
Verified reviewThe place, location, design, cleanliness are great!
The walls are extremely thins, you can hear people in other rooms and follow their conversation. It was definitely not nice/very unpleasant to hear the neighbours "night activities" the first night! The second night they were gone and we purchased some earplugs for a more quiet night.
Reviewed: 19 September 2024 · Stayed in September 2024
Verified reviewReviewed: 17 September 2024 · Stayed in September 2024
Verified reviewReviewed: 27 August 2024 · Stayed in August 2024
Verified reviewCosy room, hand soap smelt very nice, staff seemed nice
Door key didn’t work, had to pull the door inwards while turning to make it work properly Shower drain was slow, had to stop showering mid shower three times so it wouldn’t overflow onto the bathroom floor, informed staff and they said they would have this fixed however drain was still an issue for the second night. Photos when booking show the very top of the chalet however this is not part of the rooms, rooms are situated underneath and there is no access the the very top or we weren’t informed how to reach the top as shown in the photos.
Reviewed: 23 August 2024 · Stayed in August 2024
Verified reviewReviewed: 14 August 2024 · Stayed in August 2024
Verified reviewReviewed: 2 August 2024 · Stayed in August 2024
Verified reviewRoom was very clean, with a big and comfortable bed and a spacious wardrobe. Plugs were well scattered around the room. Great balcony, but very private. The bathroom was very clean and had all the appliances necessary. Communication with the host was very easy and they replied pretty fast. We wish we could have stayed longer but we will definitely be coming back!
Reviewed: 31 July 2024 · Stayed in July 2024
Verified review