Reviews of Silvana Mountain Hotel 3 stars
Furi 265, 3920 Zermatt, Switzerland
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe hotel is amazing and we would go back any time! The owners picked us up from the train station and explained a bit about the town. They were always checking if we needed anything, but they weren't pushy or intrusive. The hotel is as clean and lovely as it gets. The SPA is beautiful, we were the only ones there so the experience was even better. Overall we would recommend it to everyone looking for a premium cosy stay.
The burger at the restaurant. EVERYTHING else was 10/10
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThis was one of my favourite hotels I've stayed in. The staff were so friendly, the spa facilities excellent, breakfast wonderful, lovely playground for our two children, and our room was perfect. We loved the location in the forests above Zermatt and decided to have a quiet day enjoying the surrounding area and hotel because it was so lovely. Would love to have stayed for longer.
Nothing, it was wonderful
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewWonderful mountain Hotel !!!!
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewThe hotel was incredible! Every room, including the lounge, restaurant, spa, and guest rooms, was luxurious and rustic. The beds were so cozy, the spa and pool were amazing, and the food was excellent. The staff were friendly, funny, and personable. We really enjoyed conversations with Marc, Marcus, and Sarah. We would stay here again and look forward to the next visit!
Reviewed: 14 October 2024 · Stayed in August 2024
Verified reviewUnique stay in beautiful location. A dream for those who love spa’s and relaxing after a long trek or skiing.
Reviewed: 20 September 2024 · Stayed in September 2024
Verified reviewYour experience begins when you take a gondola up the mountain to get to the hotel. It's a bit of a hike, but well worth it as you come up to a beautiful hotel. The main entrance, rooms and especially the pool and spa facilities are out of this world. What tops it all is that the owner is very friendly and personable, and it was such a blessing to meet him. This is one place where I wish I could give more than 5 stars!!! Loved it so much we extended our stay.
Having to leave!!!
Reviewed: 3 August 2024 · Stayed in July 2024
Verified reviewV good owner
Reviewed: 22 July 2024 · Stayed in July 2024
Verified reviewExtremely friendly and helpful staff. We were upgraded - thank you. Beautiful place and brilliant location for hiking.
Reviewed: 22 April 2024 · Stayed in April 2024
Verified reviewReviewed: 14 April 2024 · Stayed in April 2024
Verified reviewReviewed: 12 February 2024 · Stayed in January 2024
Verified reviewReviewed: 7 December 2023 · Stayed in December 2023
Verified reviewThe location was beautiful and the staff were friendly and extremely helpful. The set menu for 40cfr each night was amazing. The rooms were clean and stunning, and the spa was the icing on the cake.
We didn't get to stay longer.
Reviewed: 24 November 2023 · Stayed in September 2023
Verified reviewDat was perfect Breakfast Environment Personnels And rooms and I Was Satisfied
I like al af things
Reviewed: 9 November 2023 · Stayed in August 2023
Verified reviewReviewed: 21 October 2023 · Stayed in September 2023
Verified reviewReviewed: 16 September 2023 · Stayed in September 2023
Verified reviewReviewed: 15 September 2023 · Stayed in September 2023
Verified reviewVery friendly staff, lovely food, amazing hotel and facilities
Reviewed: 13 September 2023 · Stayed in September 2023
Verified reviewReviewed: 13 September 2023 · Stayed in August 2023
Verified reviewExcellent customer service
Reviewed: 8 September 2023 · Stayed in September 2023
Verified reviewCozy place, nice breakfast and thoughtful service! You can enjoy the natural view during the stay
Everything is perfect
Reviewed: 29 August 2023 · Stayed in August 2023
Verified reviewThe staff was amazing, the food was good, the room was spacious and beautiful with an nice view to the mountains. I would 100% go back there.
N/A
Reviewed: 18 August 2023 · Stayed in July 2023
Verified reviewThe pleasant, efficient service, the spa and the bed!
The clouds blocking the Matterhorn 😆
Reviewed: 15 August 2023 · Stayed in July 2023
Verified reviewOnce you are there, the hotel is positively charming. Top catering, super friendly staff, tasteful decoration, stunning view, top comfort.
The information about how to access the hotel is misleadingly incomplete at booking.com ‘side. Zermatt is not accessible by car AT ALL. You have to leave your car and take the train from the previous village in the valley. Then you cross the entirety of Zermatt before you can take a cable car that will bring you to the hotel itself. It took us roughly 2hours do do the last 10km. Booking.com was absolutely unclear about this aspect. Literally zero information. We only learned the specifics after the (no-cancellation) reservation went through and the hotel reached out to us. This is not acceptable. @booking.com please correct this.
Reviewed: 12 August 2023 · Stayed in August 2023
Verified review