Reviews of Snowflake-Ski in & out next to Matterhorn Express
50 Zen Steckenstrasse 1 Stock, 3920 Zermatt, Switzerland

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Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 February 2025 · Stayed in February 2025
Verified reviewLocation in a very proximity of the Matterhorn Glacier . The apartment is specious, well equipped kitchen in a calm area. Only 10 min walk from the center of the village.
Reviewed: 23 December 2024 · Stayed in December 2024
Verified reviewExcelent, attentive host, nice spacious apartment, close to everything.
Everything was good
Reviewed: 8 July 2024 · Stayed in July 2024
Verified reviewLandlord was super attentive and caring, the flat is big and has separated rooms, the location of the flat is close to the centre of Zermatt. Would come back.
Reviewed: 1 May 2024 · Stayed in April 2024
Verified revieweasy to walk to gondola/lift from the property. The bus stop from center right outside the front door. The house was warm.
Some chairs were really wobbly and needed to be changed for safety. The sofa bed was uncomfortable even just 1 kid sleep on.
Hello we already fixed the chairs, thanks for the input
Reviewed: 15 April 2024 · Stayed in April 2024
Verified reviewReviewed: 15 January 2024 · Stayed in January 2024
Verified reviewReviewed: 14 August 2023 · Stayed in August 2023
Verified reviewSpacious apartment very close to the gondola station as well as the centre of the village with shops, restaurants etc. Well equipped kitchen. We were allowed to bring our dog, which was a big plus.
All beds are in fact sleeper couches, which makes the apartment very flexible to accommodate different numbers of people, but affects the comfort of the beds. We initially had trouble finding the cutlery, which is in a hidden drawer. It was difficult to get the oven to work, but we figured this out eventually. Some instructions may be useful.
Reviewed: 29 May 2023 · Stayed in May 2023
Verified reviewReviewed: 8 May 2023 · Stayed in April 2023
Verified reviewLocation is great, right at the ski lifts and short walk to town center! The apartment is quite spacious and had everything we needed during our stay.
Beds were not comfortable at all.