Reviews of Zentral Altstadt Chur - Bahnhofsnah - Ferienwohnung - Bernina Express - Solution-Grischun
Vazerolgasse 1, 7000 Chur, Switzerland
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation
No iron or ironing board
Thank you for your feedback and for highlighting the central location of our studio apartment. We’re glad you enjoyed your stay! Please note that an iron and ironing board are not part of the standard equipment for this apartment. We appreciate your understanding and hope to welcome you back to Chur again soon. — Iwan von Solution-Grischun Apartments
Thank you for your feedback and for highlighting the central location of our studio apartment. We’re glad you enjoyed your stay! Please note that an iron and ironing board are not part of the standard equipment for this apartment. We apprec… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewCentral location. New studio. Good equipment. Very clean.
Noisy building with wooden staircases and shops-businesses around. Contact person is in UK.
Thank you for your feedback 🙏 I’m glad to hear that you enjoyed the central location, the new studio, the amenities, and the cleanliness. Yes, the building can be a bit noisy due to the wooden stairs and surrounding shops – thank you for mentioning this. Our telecommunication service is based in the UK, but of course, we have staff on site if anything should come up. Best regards Iwan von Solution-Grischun Apartments
Thank you for your feedback 🙏 I’m glad to hear that you enjoyed the central location, the new studio, the amenities, and the cleanliness. Yes, the building can be a bit noisy due to the wooden stairs and surrounding shops – thank you for m… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation and easy access check in / out
They forgot to clean under the bed however thinking one off Would still come back
Thank you for your feedback. I’m happy that you appreciated the convenient location and the easy check-in and check-out process. I’m sorry we missed cleaning under the bed – I’ll make sure this is taken care of more thoroughly in the future. I’m glad to hear you would still come back, and I look forward to welcoming you again. Best regards, Iwan from Solution-Grischun Apartments
Thank you for your feedback. I’m happy that you appreciated the convenient location and the easy check-in and check-out process. I’m sorry we missed cleaning under the bed – I’ll make sure this is taken care of more thoroughly in the future… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe place was really nice and conveniently located near the city center. It was just a 10 minute walk to the cable car station, which was very convenient. The apartment itself was super comfortable and well-equipped. I especially appreciated the coffee machine it was great to have coffee and some milk already provided in the fridge. The welcome wine was also a lovely surprise. I would definitely recommend this place to anyone visiting the area!
Thank you so much for your kind words! I’m really happy to hear that you enjoyed the location and found the apartment comfortable and well-equipped. Great to know the coffee machine, milk, and welcome wine made your stay even better 😊 It was a pleasure to host you, and I’d love to welcome you back anytime you’re in the area! Warm regards, Iwan from Solution-Grischun Apartments
Thank you so much for your kind words! I’m really happy to hear that you enjoyed the location and found the apartment comfortable and well-equipped. Great to know the coffee machine, milk, and welcome wine made your stay even better 😊 It wa… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewLovely location and clean modern accommodation with well-decorated rooms. Amazing coffee machine! Welcome bottle of wine nice surprise. Old town setting beautiful, with lovely atmosphere.
Caught out by different sockets in Switzerland to rest of Europe so opportunity to use an adapter would have been appreciated. Perhaps not suitable for less able as there were many stairs to climb. As with all of Switzerland VERY EXPENSIVE.
Thank you very much for your detailed and honest feedback! I’m delighted to hear that you enjoyed the clean and modern apartment, the beautiful old-town location, the coffee machine, and the welcome bottle of wine – it’s always nice when the little things are appreciated 😊 Regarding your note on the power sockets: we actually provide Schuko adapters in all of our apartments, so guests from most European countries can plug in their devices without any problems. You’re also right about the stairs – due to the historic nature of the buildings, most of our properties unfortunately do not have elevators. That’s why we always include pictures of the staircase in our listings, to ensure full transparency in advance. Thanks again for staying with us – we’d love to welcome you back anytime! Warm regards, Iwan from Solution Grischun Apartments
Thank you very much for your detailed and honest feedback! I’m delighted to hear that you enjoyed the clean and modern apartment, the beautiful old-town location, the coffee machine, and the welcome bottle of wine – it’s always nice when th… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewVery close to the train station, with well-equipped kitchen facilities.
Nope
Thank you so much for your kind words! I’m really happy to hear that you and your family felt comfortable and enjoyed the spacious apartment, the well-equipped kitchen, and the great location near the train station — that’s exactly the experience we want our guests to have 😊 You’re always welcome back anytime you’re in Chur! Best regards, Iwan from Solution Grischun Apartments
Thank you so much for your kind words! I’m really happy to hear that you and your family felt comfortable and enjoyed the spacious apartment, the well-equipped kitchen, and the great location near the train station — that’s exactly the expe… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewIn spite of the smaller space than we get used to, the mattresses and bed amenities were very comfortable to sleep.
Thank you for your kind review! 😊 Although the space was smaller than what you're used to, we're glad to hear that you found the mattresses and bedding very comfortable. Just to mention: the A39V is our smallest room with a private bathroom and private balcony. At only 15m², it’s compact – but we do our best to make it cozy and comfortable for a good night's sleep. Best regards, Iwan from Solution-Grischun Apartments
Thank you for your kind review! 😊 Although the space was smaller than what you're used to, we're glad to hear that you found the mattresses and bedding very comfortable. Just to mention: the A39V is our smallest room with a private… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewThank you so much for your great feedback! 😊 We're happy to hear that you enjoyed the location, the view, and the well-equipped kitchen. Glad you had a pleasant stay – you're always welcome back! Best regards, Iwan from Solution-Grischun Apartments
Thank you so much for your great feedback! 😊 We're happy to hear that you enjoyed the location, the view, and the well-equipped kitchen. Glad you had a pleasant stay – you're always welcome back! Best regards, Iwan from Solution-Gr… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe property was great
It was really complicated to get in contact with the host, since we came from a EU country, so phones are not working in Switzerland, and the contact was a number in England. The code to enter the building took some time to arrive via sms, and we never got an answer to the parking spot that was supposed to be “at the bottom of the wall in front of the accommodation “ so a couple points less for not getting back to us about the parking spot. Everything was electronically, so to enter the building you needed a code, same code for the apartment. We stayed from Friday to Sunday, and on Saturday the electronical device did not work so we were not able to lock our door. Thank god it was not the other way round and locked us out.
Thank you for your honest feedback. We’re very happy to hear you enjoyed the apartment! As we operate vacation apartments and not a hotel with a reception, we are not on-site – however, we do offer 24/7 messaging support as well as an emergency phone line, which is available at all times, including weekends and off-hours. Our apartments are all located in the pedestrian-only old town, which is why we unfortunately cannot offer direct parking. This is clearly mentioned during the online check-in process. Once the online check-in is completed, all check-in details including access codes are automatically sent via email and Booking.com, and the code is also visible in the guest welcome app at the selected check-in time. We’re sorry to hear there was confusion – especially regarding parking and the door lock. We would’ve been happy to assist immediately if contacted via our emergency line or messaging system. Thank you again for staying with us – and we’d love to welcome you back in Chur sometime soon! Best regards, Iwan from Solution-Grischun Apartments
Thank you for your honest feedback. We’re very happy to hear you enjoyed the apartment! As we operate vacation apartments and not a hotel with a reception, we are not on-site – however, we do offer 24/7 messaging support as well as an emer… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewLocation
Advertised property was not the actual accommodation address
Thank you for your feedback. Just to clarify: on Booking.com, the exact address of vacation apartments is not shown before the reservation due to platform policy. However, we always include the exact address in the first photo of our listing for full transparency. All of our apartments are located right in the historic old town of Chur, and they’re all just 1–2 minutes apart from each other on foot. Best regards, Iwan from Solution-Grischun Apartments
Thank you for your feedback. Just to clarify: on Booking.com, the exact address of vacation apartments is not shown before the reservation due to platform policy. However, we always include the exact address in the first photo of our listin… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewGood location. Nice apartment with fan and fridge.
3rd storey room with no lift. We were aware of that before our visit.
Thank you for your kind review! I’m glad you enjoyed the apartment and its central location, as well as the fan and fridge. Yes, the apartment is on the 3rd floor without an elevator – thank you for mentioning that this was clear to you beforehand. You’re always welcome back! Best regards, Iwan from Solution-Grischun Apartments
Thank you for your kind review! I’m glad you enjoyed the apartment and its central location, as well as the fan and fridge. Yes, the apartment is on the 3rd floor without an elevator – thank you for mentioning that this was clear to you bef… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewLocation was good. Bed was comfortable.
No air conditioning & was extremely hot & with no screens on windows could not have them open. Had to wet a towel & put it on me to try & get some sleep. Issue with getting there as the directions on booking.com were not correct as they have multiple apartments. Caused me significant issues & the operators were of no assistance. Not value for money. I would not use them again.
Thank you for your feedback – we’re truly sorry to hear that your experience did not meet your expectations. Please note that in Switzerland, air conditioning is generally not standard in private accommodations, as we typically only experience 1 to 6 truly tropical nights per year. Nevertheless, we understand that the heat can be uncomfortable for some guests, and we always try to provide alternatives such as fans and proper ventilation. Regarding the check-in: we are aware that Booking.com sometimes displays an incorrect or overly simplified address. As a holiday apartment provider with several units in the old town (all within a 2-minute walking radius), we rely on guests reading both the listing and the check-in instructions carefully. We clearly communicate the correct apartment address at several points: – in the listing text, – in the photo caption of the specific unit, – in the check-in instructions, – and again as a short reminder at check-in time. We’re sorry for the confusion this may have caused and are continuously working to improve the clarity of our communication within the limits of the platforms we use. Thank you again for your stay, and we wish you all the best for your future travels. Warm regards, Iwan from Solution-Grischun Apartments
Thank you for your feedback – we’re truly sorry to hear that your experience did not meet your expectations. Please note that in Switzerland, air conditioning is generally not standard in private accommodations, as we typically only experi… Show more
Reviewed: 22 June 2025 · Stayed in May 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewPlenty of space for a family of four. Small touches were appreciated such as the sweets on the bed, the wine, decent coffee machine and first aid kit. Beds were comfortable. Nice vibe to the place. It was so lovely with the windows opening onto the old town streets with street musicians playing underneath and the Saturday morning market. A very charasmatic location that we felt we could continue to appreciate the town even when we were indoors. There is an Aldi within walking distance which was great for picking up food to prepare lunches and there were good storage containers in the press which was very helpful.
Consider the stairs, if you've any difficulty climbing. We were on the fourth floor. There is no AC in the listed building. We were ok, but it got very hot at night and couldn't open the large windows due to them opening on to the roof. Manageable in June, but we were thinking come July or August, it would be hard to sleep. Otherwise we really loved our stay.
Thank you so much for your lovely and detailed review – we’re really happy to hear that you and your family felt comfortable and appreciated the little touches like the sweets, wine, coffee machine, and first-aid kit. It sounds like you were able to truly soak in the atmosphere of the old town, even from inside the apartment – exactly what we love to offer! You’re absolutely right: the apartment is on the top floor of a historic, listed building, and as such, there’s no elevator or air conditioning. For guests sensitive to heat, we always provide two tower fans, and there are several windows that can be opened for ventilation – though some do face the rooftop and may need a bit of care when opening. We’re glad to hear June was still manageable and truly appreciate your feedback for future guests. Thanks again for staying with us – we’d love to welcome you back any time! Warm regards, Iwan from Solution-Grischun Apartments
Thank you so much for your lovely and detailed review – we’re really happy to hear that you and your family felt comfortable and appreciated the little touches like the sweets, wine, coffee machine, and first-aid kit. It sounds like you wer… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewAmenities were great
Original address when booking was not the final check in address and was difficult to find
Thank you for your feedback – we’re very happy to hear that you liked the location in the old town and found the apartment clean and well-equipped! Regarding the address: unfortunately, Booking.com doesn’t allow us to list multiple locations, as we’re not a hotel with a central reception but offer several individual holiday apartments. That’s why we indicate that all our apartments are located in the old town. We always provide the exact address of the booked apartment, including a Google Maps link, after the reservation is confirmed, to make it easy to find. We understand that this might be a bit confusing at first, and we’re continuously working to make our communication as clear as possible. Thanks again for your stay and your honest feedback! Best regards, Iwan from Solution-Grischun Apartments
Thank you for your feedback – we’re very happy to hear that you liked the location in the old town and found the apartment clean and well-equipped! Regarding the address: unfortunately, Booking.com doesn’t allow us to list multiple locatio… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewLocation near to train station, 6 minutes away. Complimentary red wine bottle was a nice touch.
The room was tiny and not 36m² as advertised. It was just slightly longer than the length of the bunk bed. Contrary to what was stated as available on their facilities, apart from toilet paper, there were no toiletries provided - no shower gel, shampoo, or tissues. I had to buy them myself. There was also no fan, as per advertised. The condition of the hallway, toilet, and shower rooms were abysmal. Parts of the walls had holes, probably from previous fittings that have been taken away. They were not painted and looked really old. The ceilings had cracks and looked dirty. The wallpaper on the hallway were peeling, and they looked like it had been there for decades as they were very old designs. Worst of all, there was no lock on the toilet door, and there was no way to lock it. There was an old big keyhole on the door, and someone had pinned an old cardboard from a tissue box or something, cut to cover the size of the keyhole, and pinned it over the hole. This is extremely bad and tasteless for a hotel, given that it's a shared toilet. I wrote to booking.com how to address this issue immediately. But I never got a reply. The shower room also looked old, and there was a written request on how to clean the shower in German (i had to get someone to translate to me). It was handwritten on the back of a white envelope and taped to the shower door. Both the toilet and bathroom looked really old. It was like current fittings were just added into these rooms, without the walls, ceilings, and hallway having been painted, repaired, or renovated. Both these ugly toilet and shower rooms were not shown in any of their pictures as advertised by the hotel - for obvious reasons. The tiny room, no toiletries, horrible toilet, and bathrooms were a gross misrepresentation of these 2 rooms on their website, which showed new and clean toilet n showers, perhaps for their other rooms, but definitely not for mine, on the 5th floor.
Thank you very much for your detailed feedback. We’re truly sorry to hear that your stay did not meet your expectations. We take your comments seriously and regret that you were not satisfied with the shared bathrooms and the room’s facilities. Our building dates back to 1906, so it is indeed no longer modern – that is correct. The room you booked is intentionally categorized as a budget room. It is small, but the stated 36 m² reflect the total space available to you, in accordance with our official floor plan, which is also visible on our site. Regarding the amenities: shower gel and soap are provided in the room, not directly in the shared shower area. We’re sorry if this caused confusion. The ceiling fan is connected to the main light, and it can be controlled via a separate remote. This allows you to adjust the fan settings, dim the light, or turn it off completely – making it comfortable to use even at night. The toilet can, of course, be locked from the inside. We’re sorry if this was not immediately apparent. In terms of transparency, we offer every guest a 3D tour before booking. This gives a detailed and realistic view of the property and its layout. The image gallery also includes the official floor plan, so guests can see exactly what to expect. We value transparency highly and don’t aim to sugarcoat anything. We’re glad to hear you appreciated the location and the complimentary bottle of wine. Thank you again for your honest feedback – it helps us continue to improve. Best regards, Iwan from Solution-Grischun Apartments
Thank you very much for your detailed feedback. We’re truly sorry to hear that your stay did not meet your expectations. We take your comments seriously and regret that you were not satisfied with the shared bathrooms and the room’s facilit… Show more
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewN/A
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewThe apartment itself is great. The kitchen and bathroom are small but the dining and lounge are big. There are metal stairs to walk up to the mezzanine bedroom which didn’t worry us. Some lovely touches with a bottle of red for guests. A nice refuge to come home to after a busy day.
The check in process was horrendous. We requested an early check in and 30+ messages and emails over a period of 12 hours was totally exhausting. A blocked payment site and 20 CHF paid and finally it was organised. Quite frankly it was a joke!!!! 2 nd worst Check in experience of our lives!!! The electronic lock on the door instructions are incorrect. It is the exact opposite. We followed the instructions and came back to an open door at the apartment. Not happy On top of this, the managing company looks after many apartments in many buildings. The website says there is no elevator BUT the apartments are on different floors. Each apartment should be clear on which floor they are on , on the website. Ours was the 4th floor!! It was in the old town and further away than what the website showed. The stairs are worn and dodgy … so just a heads up for other travellers. We would never have booked a 4 th floor without an elevator deliberately!!!
Thank you for your detailed feedback. We’re glad to hear you enjoyed the apartment itself and appreciated the little touches like the bottle of red wine. It’s great that the space was a comfortable refuge for you after your busy days. We’re truly sorry to hear that the check-in process caused so much frustration. Since we operate as a holiday apartment business and not a hotel with a staffed reception, we rely on a fully digital check-in process to comply with all legal requirements, including guest registration and identity verification. Unfortunately, this process can sometimes feel more formal than expected, especially when payment links or external systems cause issues. We understand how exhausting that must have been and will look into how we can simplify things further in the future. Regarding the stairs and apartment location: unfortunately, Booking.com does not currently allow separate descriptions for each individual apartment under one listing. This limitation makes it difficult to list details like the specific floor directly in the main description. However, we do include this information as clearly as possible: – The exact floor is mentioned in the check-in instructions. – In the picture gallery, you’ll find photos of the staircases. – The very first image shows the building and full address, so guests can also get a better sense of the location in advance. We’ll also take a closer look at the door code instructions to make sure they are clear and avoid confusion in the future – thank you for pointing this out. We appreciate your honest review and will continue improving the guest experience where we can. Warm regards, Iwan von Solution-Grischun Apartments
Thank you for your detailed feedback. We’re glad to hear you enjoyed the apartment itself and appreciated the little touches like the bottle of red wine. It’s great that the space was a comfortable refuge for you after your busy days. We’… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewThe property was easy to get to and the perfect location to stay after riding the Bernini Express to see the Swiss Alps! The apartment itself was beautiful and the lovely gifts left for us were amazing!
There was nothing we disliked about the property!
Thank you so much for your wonderful feedback! I'm really happy to hear that you enjoyed the apartment and had a great time in Chur – even if it was a short stay. You're always very welcome back, and I'd be delighted to host you again. All the best and hope to see you again soon! Warm regards, Iwan from Solution-Grischun Apartments
Thank you so much for your wonderful feedback! I'm really happy to hear that you enjoyed the apartment and had a great time in Chur – even if it was a short stay. You're always very welcome back, and I'd be delighted to host you… Show more
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewLocation and cleanliness and spaciousness. Clarity of instructions
I stayed for 2 nights. To be reminded in the beginning, on the door plain to see and read a reminder of empty the trash, close lights, windows, doors, clean dishes is excessive. Is it necessary to remind a solo traveler in their 60s. Felt like being treated like a toddler. Not sure if multiple reminders work with making one feel welcome. Also when I ask for someone to call they should. Having communication only available by phone for emergencies is not a good business model. Did not like no early check-in by an hour or 2 without a charge. The cracking on the stairs was quite loud. Hope you can reconsider how communication occurs. I have never heard in 60 years of traveling not having a live person to speak with.
Thank you very much for your detailed and honest feedback. We are delighted to hear that you appreciated the location, cleanliness, spaciousness, and the clarity of our instructions. At the same time, we are sorry if the reminders about house rules and our style of communication did not fully meet your expectations. These reminders are intended to ensure a smooth experience for all guests, though we understand they may feel unnecessary for experienced travelers. Your input is valuable to us, and we will work on making our communication even more personal and tailored in the future. To provide the best possible support at any time, we offer a 24/7 communication service via chat, email, WhatsApp, and our guest platform. Since our concept is based on decentralized service and we are not present on-site like a traditional hotel, it is unfortunately difficult to arrange personal meetings at all times. We hope our digital service is still perceived as helpful and flexible. The creaking of the wooden staircase is actually part of the unique charm of a historic house and provides an authentic old-town experience-a piece of history we are happy to share with our guests. Thank you again for your valuable feedback. Our goal is always to make every stay as pleasant as possible, and we look forward to hopefully welcoming you again in the future. Best regards, Iwan from Solution-Grischun Apartments
Thank you very much for your detailed and honest feedback. We are delighted to hear that you appreciated the location, cleanliness, spaciousness, and the clarity of our instructions. At the same time, we are sorry if the reminders about hou… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewGood location in town. Easily accessed from the train station. Great to have a coffee machine that also did boiling water for tea. The bed was really comfortable. A very nice touch was the bottle of wine provided.
The sofa bed in the lounge area was not very comfortable for general sitting.
Thank you for your feedback and kind words – I’m really happy to hear you enjoyed the location, the comfortable bed, and the little touches like the coffee machine and the bottle of wine! Thank you also for the note about the sofa bed – we truly appreciate such comments and will look into ways to improve the comfort. I hope to welcome you back again soon! Warm regards, Iwan from Solution-Grischun Apartments
Thank you for your feedback and kind words – I’m really happy to hear you enjoyed the location, the comfortable bed, and the little touches like the coffee machine and the bottle of wine! Thank you also for the note about the sofa bed – we… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewThis property has the most comfortable beds in my 11 days of Swiss journey. We all slept so well. The kitchen is well equipped, with all kinds of pots, pans, oil and seasonings.
The stairs are steep and not friendly for elders. At first, we couldn’t find the switch for the lights, thus the staircase is dark and creepy.
Thank you so much for your feedback – I’m really happy to hear that you slept so well and found the beds to be the most comfortable during your trip through Switzerland! It’s also great to know the kitchen met your needs and was well equipped. Thanks as well for pointing out the challenges with the stairs and lighting. The staircase is indeed quite steep and may not be ideal for older guests – we’ll make sure to highlight this more clearly. We’ll also look into improving the visibility of the light switch to ensure the stairwell feels safer and more welcoming. I appreciate your input and hope to host you again in the future! Warm regards, Iwan from Solution-Grischun Apartments
Thank you so much for your feedback – I’m really happy to hear that you slept so well and found the beds to be the most comfortable during your trip through Switzerland! It’s also great to know the kitchen met your needs and was well equipp… Show more